Product: Carmax Customer Care Clear all filters (47 of 47 reviews match)
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After many hours there, there are way to many issues to write about .Horrible service , neglect , incompetence , and attitude. Left there after giving them 30,000 cash with a car they didnt even clean , VACCUUM or set up the Sirius radio plan , ! DONT GO TO BOYNTON and...
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Review
#1129512 Review #1129512 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax in San Antonio, Texas - Didn't help,rude bad,unhappy

1.0
Details
Sales person didnt know what she was doing.manger was rude.on 7,18,2017 we was told one thing about down payment.today 8,3,2017 the main salesman brandon was not there.everything was bad.gainesville fl.
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Review
#1083129 Review #1083129 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
2.5
Details
Bought car I wanted from Carmax. The usual sales-tactics for superfluous, monthly costs--to be added to monthly installment total--but mild pressure only; easily countered/quashed. Left Carmax feeling less "raped" than customers usually feel after car dealership...
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Review
#1082059 Review #1082059 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Problems with payment
1.0
Details
On Friday we were on our way to dinner when the salesman we spoke to at Carmax called my husband letting him know that the car was now available because the other customer did not qualify. We got excited and started running my credit over the phone I was approved! All...
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Review
#1081030 Review #1081030 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.0
Details
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
However, when processing the finance app she spent 10 minutes explaining the extended warranty. After spending 4 hours at Carmax and thinking I would be driving home a nice pre-owned truck, I left without buying anything! I would never even consider buying a vehicle...
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1 comment
Anonymous
#1390781

I just had the tire chunck problem with my transfer also !

Review
#1055993 Review #1055993 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Order processing issue

Carmax - Everyday calls without fail

They said it must be a glitch in the system.
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Review
#1055863 Review #1055863 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
They said that they could do a personal check I wrote one the they had to verify it so one and so forth and I had already told them that the sell was not going good. They acted like I was writing them a bad check . I'm 57 year old with good credit. I got pissed and left however they did refund my transfer fee. It was not a good experience. I still looking a truck , BUT I WILL NOT BUY FROM CARMAX...
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Review
#1045404 Review #1045404 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.0
Details
I am beyond disgusted! What should have been a memorable occassion, turned into a nightmare the minute me and my daughter stepped foot into CarMax in Lithia Springs. It was my daughters 21st Birthday and she purchased her first car from an over assuring salesperson...
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1 comment
Anonymous
#1343997

Not buying this story.

Review
#1036066 Review #1036066 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
Carmax - My experience
I just bought a car from Carmax last week. I had the vehicle shipped in from Maryland and it arrived on Thursday. I needed a car because mine was totaled and I'm a Mustang gal through and through. I looked everywhere and there was nothing available at any place other...
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Review
#1027623 Review #1027623 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax - Customer Care Review

I was in the office to make a payment , my car mirror broke upon leaving the establishment .. I then went back to the service department and asked for help, because we were from out of town.. No one will help us, the associate that came out, gave no help and was very *** and aggressive in her tone.. She made me feel really really awful, she would not even give us a piece of tape to fix the promblem so we can make it home safely... Horrble feeling.. Horrible representive for the company..
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Review
#1023786 Review #1023786 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service