Product: Carmax Customer Care Rating: 2 Stars Clear all filters (4 of 47 reviews match)
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Carmax - SHORT HANDED

1.5
Details
Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469302 Review #1469302 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Anyone or thing about this company
Reason of review
Poor customer service
Loss
$139
Preferred solution
Full refund
2.3
Details
Arranged financing through Carmax and paid for a transfer of a vehicle. This was a less than pleasurable experience, resulting in multiple telephone calls. 13 days after receiving notice the vehicle was shipped, I happened to get a call from Carmax representative...
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Review
#1407457 Review #1407457 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Ease of shoipping from home
Cons
  • Selling of my car i paid to transfer
Reason of review
Poor customer service
Loss
$24000
Preferred solution
Price reduction
Tags
  • Selling Scam
2.4
Details
I usually do not post reviews but I felt like I had to do one on CarMax. I started car searching about 6 months ago. I knew exactly what I was looking for. I could not find my perfect vehicle anywhere. After a few months of looking, I found myself on the CarMax site. I...
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Review
#931360 Review #931360 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Selection of cars
  • Variety of cars
Cons
  • Defective vehicle
  • Inspection standards
  • Service dept resa
Reason of review
Poor customer service

Carmax Customer Care Review from Glen Burnie, Maryland

2.2
Details
Carmax is just another cult. They always preach about there culture. They brain wash you into doing everything there way. They want young mindless employees to train. You want to advance, you will have to relocate. You are always being watched. They waste so much time having meetings about meetings . The mangers are carmax robots who have no thought process of there own. They cant talk using plain english. Its always a reply with carmax quotes.
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Review
#899796 Review #899796 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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