Product: Carmax Customer Care Rating: 1 Star Clear all filters (21 of 47 reviews match)
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Carmax - Fraud
Carmax - Fraud
Carmax - Fraud

Update by user Aug 31

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction

Carmax - BURNED UP!

1.0
Details
I PURCHASED A $43,000.00 USED CAR FROM THEM AND FOUND THAT IT HAD BEEN WRECKED. THEY NEVER DIVULGED THAT FACT AND I DIDN'T SEE THE DAMAGES WITH THEIR EVENING LIGHT. I TOOK THE CAR BACK AND THEY HAD SOME JACK LEGS ATTEMPT TO BUFF AND RE-PAINT THE DAMAGED AREAS. THE WORK WASN'T DONE PROPERLY AS THEY BURNED & Angry BUFFED RIGHT THROUGH THE PAINT TO THE PRIMER. THEY SAID THAT IT WAS TO BE WATER SANDED AND IT WASN'T. THEY THEN TOLD ME THAT THEY WOULDN'T FIX IT AS IT WAS OK ACCORDING TO THEIR STANDARD AND EVEN ENCOURAGED ME TO LITIGATE AGAINST THEM. DON'T EVER BUY A CAR FROM THEM! Angry Angry Angry Angry Angry Angry Angry
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Review
#1477969 Review #1477969 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
Loss
$6500
Preferred solution
PAID FOR PROFESSIONAL REPAIRS
Tags
  • Carmax And Jacked
1.0
Details
and i asked them who in the blank has 8500 laying around i lost my job since i dont have a car and i thanks it all to CARMAX SCREW you over thanks to them i do have a dream or wish to care no more and hes like well its not my fault than he hung up on me why do they...
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Review
#1215404 Review #1215404 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.1
Details
Why have salesmen at they are worthless at CarMax in Greenville S.C. THEY ARE LITTLE ROBOTS I ordered a car rushed to get there and get it. car had scratches all over the car they wanted premium price for there car 2000 above far market 44000 miles my car better shape...
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Review
#1157663 Review #1157663 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Leaving
Cons
  • On a used car buy a new car
  • I did not like being told scrathes
Reason of review
Poor customer service
Tags
  • No Free Delivery

Carmax in Virginia Beach, Virginia - Terrible

1.0
Details
My rep was Bobby Clarke. He gave me false information about the process at which they run your credit. He told the there would only be 1 inquiry and it would only be there for 3 months at the max. After checking my credit a few days later there were a total of 10 new inquiries. I emailed him 3 times about this and still have yet to get a response.
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Review
#1134781 Review #1134781 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax in San Antonio, Texas - Didn't help,rude bad,unhappy

1.0
Details
Sales person didnt know what she was doing.manger was rude.on 7,18,2017 we was told one thing about down payment.today 8,3,2017 the main salesman brandon was not there.everything was bad.gainesville fl.
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Review
#1083129 Review #1083129 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.0
Details
On Friday we were on our way to dinner when the salesman we spoke to at Carmax called my husband letting him know that the car was now available because the other customer did not qualify. We got excited and started running my credit over the phone I was approved! All...
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Review
#1081030 Review #1081030 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.0
Details
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
However, when processing the finance app she spent 10 minutes explaining the extended warranty. After spending 4 hours at Carmax and thinking I would be driving home a nice pre-owned truck, I left without buying anything! I would never even consider buying a vehicle...
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1 comment
Anonymous
#1390781

I just had the tire chunck problem with my transfer also !

Review
#1055993 Review #1055993 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Order processing issue
1.0
Details
I am beyond disgusted! What should have been a memorable occassion, turned into a nightmare the minute me and my daughter stepped foot into CarMax in Lithia Springs. It was my daughters 21st Birthday and she purchased her first car from an over assuring salesperson...
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1 comment
Anonymous
#1343997

Not buying this story.

Review
#1036066 Review #1036066 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Reviews

  1. 152 reviews
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  5. 16 reviews
Carmax reviews
1.0
Details
James and Raul provided the worst customer service to me.Raul was shouting at me and had no idea what the problem was even about. James failed to inform me about my car during repair and was extremely rude. James and Carmen also lied to me about the repairs of my...
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Review
#1021810 Review #1021810 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Customer service is a joke
Reason of review
Poor customer service
Preferred solution
Better service for others!