Seller: Carmax Product: Carmax Customer Care Clear all filters (0 of 47 reviews match)
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Carmax - Fraud
Carmax - Fraud
Carmax - Fraud

Update by user Aug 31

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction

Carmax in Gastonia, North Carolina - Bad bad service !

I bought the car and the service was very nasty!
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Review
#1564582 Review #1564582 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Was very sad and nobody in company helped me
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund

Carmax in Tucson, Arizona - Change due date

5.0
Details
No answer when I called and kept asking for extension
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Review
#1541930 Review #1541930 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax - BURNED UP!

1.0
Details
I PURCHASED A $43,000.00 USED CAR FROM THEM AND FOUND THAT IT HAD BEEN WRECKED. THEY NEVER DIVULGED THAT FACT AND I DIDN'T SEE THE DAMAGES WITH THEIR EVENING LIGHT. I TOOK THE CAR BACK AND THEY HAD SOME JACK LEGS ATTEMPT TO BUFF AND RE-PAINT THE DAMAGED AREAS. THE WORK WASN'T DONE PROPERLY AS THEY BURNED & Angry BUFFED RIGHT THROUGH THE PAINT TO THE PRIMER. THEY SAID THAT IT WAS TO BE WATER SANDED AND IT WASN'T. THEY THEN TOLD ME THAT THEY WOULDN'T FIX IT AS IT WAS OK ACCORDING TO THEIR STANDARD AND EVEN ENCOURAGED ME TO LITIGATE AGAINST THEM. DON'T EVER BUY A CAR FROM THEM! Angry Angry Angry Angry Angry Angry Angry
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Review
#1477969 Review #1477969 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
Loss
$6500
Preferred solution
PAID FOR PROFESSIONAL REPAIRS
Tags
  • Carmax And Jacked

Carmax - SHORT HANDED

1.5
Details
Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469302 Review #1469302 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Anyone or thing about this company
Reason of review
Poor customer service
Loss
$139
Preferred solution
Full refund

Carmax in Shelby, North Carolina - Short Changed

Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469299 Review #1469299 is a subjective opinion of poster.
Service
Carmax Customer Care
2.3
Details
Arranged financing through Carmax and paid for a transfer of a vehicle. This was a less than pleasurable experience, resulting in multiple telephone calls. 13 days after receiving notice the vehicle was shipped, I happened to get a call from Carmax representative...
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Review
#1407457 Review #1407457 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Ease of shoipping from home
Cons
  • Selling of my car i paid to transfer
Reason of review
Poor customer service
Loss
$24000
Preferred solution
Price reduction
Tags
  • Selling Scam
1.0
Details
and i asked them who in the blank has 8500 laying around i lost my job since i dont have a car and i thanks it all to CARMAX SCREW you over thanks to them i do have a dream or wish to care no more and hes like well its not my fault than he hung up on me why do they...
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Review
#1215404 Review #1215404 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.1
Details
Why have salesmen at they are worthless at CarMax in Greenville S.C. THEY ARE LITTLE ROBOTS I ordered a car rushed to get there and get it. car had scratches all over the car they wanted premium price for there car 2000 above far market 44000 miles my car better shape...
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Review
#1157663 Review #1157663 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Leaving
Cons
  • On a used car buy a new car
  • I did not like being told scrathes
Reason of review
Poor customer service
Tags
  • No Free Delivery

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax reviews

Carmax in Virginia Beach, Virginia - Terrible

1.0
Details
My rep was Bobby Clarke. He gave me false information about the process at which they run your credit. He told the there would only be 1 inquiry and it would only be there for 3 months at the max. After checking my credit a few days later there were a total of 10 new inquiries. I emailed him 3 times about this and still have yet to get a response.
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Review
#1134781 Review #1134781 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service