Product: Carmax Customer Care Clear all filters (5 of 47 reviews match)
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Carmax - Fraud
Carmax - Fraud
Carmax - Fraud

Update by user Aug 31

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction
1.0
Details
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
However, when processing the finance app she spent 10 minutes explaining the extended warranty. After spending 4 hours at Carmax and thinking I would be driving home a nice pre-owned truck, I left without buying anything! I would never even consider buying a vehicle...
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1 comment
Anonymous
#1390781

I just had the tire chunck problem with my transfer also !

Review
#1055993 Review #1055993 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Order processing issue
Carmax - My experience
I just bought a car from Carmax last week. I had the vehicle shipped in from Maryland and it arrived on Thursday. I needed a car because mine was totaled and I'm a Mustang gal through and through. I looked everywhere and there was nothing available at any place other...
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Review
#1027623 Review #1027623 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax Customer Care Review

Carmax - Simple Review #1473020044
AFTER GOING TO DIFFERENT DEALER SHIPS CAR MAXX GAVE BY BEST OFF WITH A MUCH LOWER DOWN PAYMENT. CHUCK C OF THE GREENSBORO NC STORE TOOK GOOD CARE IF ME. GUESS I NO WHERE ILL BE BUYING MY NEXT VEHICLE GROM
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Review
#913019 Review #913019 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Good customer service
2.7
Details
Carmax Customer Care Review from San Antonio, Texas
Now DMV don't show a theft report on pickup also I know they at car max altered my title by it putting ta seller name on title so that they can back out of their purchase guarantee ... Man what Schlick beware of crooked deal making with carmax by the way I sold pickup...
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Review
#870727 Review #870727 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Pricing issue

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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