Product: Carmax Customer Care Clear all filters (0 of 40 reviews match)
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and i asked them who in the blank has 8500 laying around i lost my job since i dont have a car and i thanks it all to CARMAX SCREW you over thanks to them i do have a dream or wish to care no more and hes like well its not my fault than he hung up on me why do they...
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1.0
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Carmax Customer Care
#1215404
Why have salesmen at they are worthless at CarMax in Greenville S.C. THEY ARE LITTLE ROBOTS I ordered a car rushed to get there and get it. car had scratches all over the car they wanted premium price for there car 2000 above far market 44000 miles my car better shape...
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1.1
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Carmax Customer Care
I liked
  • Leaving
I didn't like
  • On a used car buy a new car
  • I did not like being told scrathes
#1157663
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Carmax - Terrible

My rep was Bobby Clarke. He gave me false information about the process at which they run your credit. He told the there would only be 1 inquiry and it would only be there for 3 months at the max. After checking my credit a few days later there were a total of 10 new inquiries. I emailed him 3 times about this and still have yet to get a response.
1.0
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Diversity of Products or Services
Insurance Quality
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Carmax Customer Care
#1134781
After many hours there, there are way to many issues to write about .Horrible service , neglect , incompetence , and attitude. Left there after giving them 30,000 cash with a car they didnt even clean , VACCUUM or set up the Sirius radio plan , ! DONT GO TO BOYNTON and...
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Carmax Customer Care
#1129512
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Carmax - Didn't help,rude bad,unhappy

Sales person didnt know what she was doing.manger was rude.on 7,18,2017 we was told one thing about down payment.today 8,3,2017 the main salesman brandon was not there.everything was bad.gainesville fl.
1.0
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Customer service
Diversity of Products or Services
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Carmax Customer Care
#1083129
Bought car I wanted from Carmax. The usual sales-tactics for superfluous, monthly costs--to be added to monthly installment total--but mild pressure only; easily countered/quashed. Left Carmax feeling less "raped" than customers usually feel after car dealership...
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2.5
Product
Carmax Customer Care
#1082059
On Friday we were on our way to dinner when the salesman we spoke to at Carmax called my husband letting him know that the car was now available because the other customer did not qualify. We got excited and started running my credit over the phone I was approved! All...
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1.0
Product
Carmax Customer Care
#1081030
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
However, when processing the finance app she spent 10 minutes explaining the extended warranty. After spending 4 hours at Carmax and thinking I would be driving home a nice pre-owned truck, I left without buying anything! I would never even consider buying a vehicle...
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Anonymous
Anonymous

I just had the tire chunck problem with my transfer also !

1.0
Product
Carmax Customer Care
#1055993
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Carmax - Everyday calls without fail

They said it must be a glitch in the system.
Product
Carmax Customer Care
#1055863
They said that they could do a personal check I wrote one the they had to verify it so one and so forth and I had already told them that the sell was not going good. They acted like I was writing them a bad check . I'm 57 year old with good credit. I got pissed and left however they did refund my transfer fee. It was not a good experience. I still looking a truck , BUT I WILL NOT BUY FROM CARMAX...
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Carmax Customer Care
#1045404