Product: Carmax Customer Care Clear all filters (37 of 37 reviews match)
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After many hours there, there are way to many issues to write about .Horrible service , neglect , incompetence , and attitude. Left there after giving them 30,000 cash with a car they didnt even clean , VACCUUM or set up the Sirius radio plan , ! DONT GO TO BOYNTON and...
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Carmax Customer Care
#1129512
Bought car I wanted from Carmax. The usual sales-tactics for superfluous, monthly costs--to be added to monthly installment total--but mild pressure only; easily countered/quashed. Left Carmax feeling less "raped" than customers usually feel after car dealership...
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2.5
Product
Carmax Customer Care
#1082059
On Friday we were on our way to dinner when the salesman we spoke to at Carmax called my husband letting him know that the car was now available because the other customer did not qualify. We got excited and started running my credit over the phone I was approved! All...
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1.0
Product
Carmax Customer Care
#1081030

Carmax - Didn't help,rude bad,unhappy

#1083129
1.0
Details
Sales person didnt know what she was doing.manger was rude.on 7,18,2017 we was told one thing about down payment.today 8,3,2017 the main salesman brandon was not there.everything was bad.gainesville fl.
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Carmax - Everyday calls without fail

#1055863
They said it must be a glitch in the system.
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Carmax Customer Care Review

#1001126
1.0
Details
Hi Carmax, you should fire have of your employees every time I'm at your location there is a few group of them just talking. So why have this many and spend this much money?! I'm self employed and I would kick some assess if I have so many employees just screwing around!
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Value for money
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Carmax Customer Care Review

#997384
1.0
Details
I had a very bad experience shopping for a used car at carmax in Buford,ga. The customer service was very racist. They refused to finance and i was leaving all the staffs started laughing at me. All my friends at work told me not to go there. The sales man was not professional chewing gum while taking.
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Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
Do Not Buy a Luxury Vehicle from Carmax
However, when processing the finance app she spent 10 minutes explaining the extended warranty. After spending 4 hours at Carmax and thinking I would be driving home a nice pre-owned truck, I left without buying anything! I would never even consider buying a vehicle...
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Anonymous
Anonymous

I just had the tire chunck problem with my transfer also !

1.0
Product
Carmax Customer Care
#1055993
They said that they could do a personal check I wrote one the they had to verify it so one and so forth and I had already told them that the sell was not going good. They acted like I was writing them a bad check . I'm 57 year old with good credit. I got pissed and left however they did refund my transfer fee. It was not a good experience. I still looking a truck , BUT I WILL NOT BUY FROM CARMAX...
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Carmax Customer Care
#1045404
I am beyond disgusted! What should have been a memorable occassion, turned into a nightmare the minute me and my daughter stepped foot into CarMax in Lithia Springs. It was my daughters 21st Birthday and she purchased her first car from an over assuring salesperson...
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Anonymous
Anonymous

Not buying this story.

1.0
Product
Carmax Customer Care
#1036066
Carmax - My experience
I just bought a car from Carmax last week. I had the vehicle shipped in from Maryland and it arrived on Thursday. I needed a car because mine was totaled and I'm a Mustang gal through and through. I looked everywhere and there was nothing available at any place other...
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Product
Carmax Customer Care
#1027623
I was in the office to make a payment , my car mirror broke upon leaving the establishment ..I then went back to the service department and asked for help, because we were from out of town.. No one will help us, the associate that came out, gave no help and was very...
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Product
Carmax Customer Care
#1023786
James and Raul provided the worst customer service to me.Raul was shouting at me and had no idea what the problem was even about. James failed to inform me about my car during repair and was extremely rude. James and Carmen also lied to me about the repairs of my...
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1.0
Product
Carmax Customer Care
I didn't like
  • Customer service is a joke
#1021810
I've now purchased two cars from CarMax. The last purchase was a 2010 Boxster S which was shipped from Las Vegas to Dulles Virginia. There was no sales pressure but plenty of help. The paperwork was fast and easy. The service department has been extraordinary. I have...
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4.3
Product
Carmax Customer Care
I liked
  • Quality of service department staff
  • Ability to select cars from nationwide inventory
  • Ease of purchase
#983031