Product: Carmax Customer Care Clear all filters (47 of 47 reviews match)
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2.7
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Carmax Customer Care Review from San Antonio, Texas
Now DMV don't show a theft report on pickup also I know they at car max altered my title by it putting ta seller name on title so that they can back out of their purchase guarantee ... Man what Schlick beware of crooked deal making with carmax by the way I sold pickup...
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Review
#870727 Review #870727 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Pricing issue
I purchased a car from carmax and took it home and cigarette smoke and took it back the same day. They tried replacing the air cabin filter and Ion or ozone machine cleaning but did not work - So turned car back in under the 5 day no questions but was surprised have to...
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Review
#858364 Review #858364 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Return, Exchange or Cancellation Policy
My experiences with car dearships have been bad in the past so I decided to try CarMax. They made me a believer. I called and spoke to a knowledgeable sales rep. and he went into detail of what I would expect. My car came in and I was called to come to pick it up....
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Review
#850798 Review #850798 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Everything listed above is what I am happy about!!!

Carmax Customer Care Review

1.0
Details
Worst company to ever get a car from I've had nothing but issues with the one I got from them about a week ago. It's been in the shop 3 times and is still *** up. I'll never shop with them again. And I've never had a manager get smart with me for selling me something *** up.
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Review
#843026 Review #843026 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

CARMAX Service Sucks!

I'd been working with a sales associate at the KC office and test drove a vehicle with him earlier in the week. I called back yesterday to have him answer some additional questions. He never returned my call. I called back today and the sales guy answering the phone couldn't tell me who had been helping me, but did find my name in the system. He laughed smugly when I indicated I didn't know who I left the message with yesterday. Apparently I am supposed to ask the person taking the message what his name is?? Regardless, I proceeded to ask him my questions since the sales associate did not call me back. He was rude, unhelpful and smug. When I asked him a simple rate assumption based on excellent credit (and preceded it indicating I realize he can't tell me what it is) he instantly got defensive and said he could not tell me a rate because he didn't know what it was. I re-iterated that I realized he could not tell me "the" rate, I was just curious what the ranges were. He said they could be 1% - 30%. So I said again, someone with excellent credit may receive a 30% interest rate? He said he couldn't tell me that. I said that is outlandish and you basically don't want to answer my question. Any bank can tell you what the RANGE is with good credit for an auto loan. He did not want to help me, it was obvious and was completely RUDE to me. I didn't even finish asking all my questions and told him I was done speaking with him because of the poor customer service I've been receiving. I am never buying another car here. I told him as such as he said "ok" and could care less. Nice hiring CARMAX. The sales guys are jerks!
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Review
#842872 Review #842872 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$23000
Tags
  • Carmax Sales People Suck
At that point we knew we did not want to give them our business but we still walked the entire parking lot to see what type of vehicles they had in stock, we saw many salesman while looking and no one said a word. Return to the main entrance to leave and several guys were sitting at the counter and still said nothing. THEY WILL NOT GET NOTHING FROM ME!!! CARMAX...
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Review
#837301 Review #837301 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
I left a VM for the service dept at 7:36 this morning...I called back @ 1:30 because no one every called me.Lesley is a really bad listener...I stated my name, year, make and model of my vehicle and explained the issue I was having with my vehicle. She asked if I...
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1 comment
Anonymous
#1145378

If you have maxcare take it t the dealer, not carmax. whatever you do, dont let them work on it.

Review
#829864 Review #829864 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service