Product: Carmax Customer Care Clear all filters (47 of 47 reviews match)
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Carmax Customer Care Review

5.0
Details
I have bought 2 cars from CarMax both times I walked in and told them what I was looking for they directed me to correct area no salesman every bothered me I ask to test drive it and showed them my driver livens and insurance card and they sent me on my way (no car salesman rode with me. Best car experience every. All paperwork finished in about one hour.
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Review
#913550 Review #913550 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Good customer service

Carmax Customer Care Review

Carmax - Simple Review #1473020044
AFTER GOING TO DIFFERENT DEALER SHIPS CAR MAXX GAVE BY BEST OFF WITH A MUCH LOWER DOWN PAYMENT. CHUCK C OF THE GREENSBORO NC STORE TOOK GOOD CARE IF ME. GUESS I NO WHERE ILL BE BUYING MY NEXT VEHICLE GROM
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Review
#913019 Review #913019 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Good customer service
1.0
Details
I entered Carmax on Abercorn and was greeted from someone sitting at a desk. I asked them if I could drive my vehicle in the lot to look, because I have bad legs and hips. He informs me that they do not allow personal vehicles on to the lot for security reasons. (He...
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Review
#909942 Review #909942 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Not handicapped friendly
Reason of review
Poor customer service
1.0
Details
I purchased a Chev Equinox from Car Max of Hoover, AL in July of 2016.The general sales manager Oscar Cultemeyer didn't care that I was a unhappy customer. He could taken the car back and let me pick out another car that I would have liked. I had only put a few hundred...
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Review
#903022 Review #903022 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let me take the Equinox back and let me pick out another auto that I will like.
Tags
  • management complaint
3.4
Details
00 Discount on the deductible if taken to Carmax. This tells me they want to service your vehicle. I have driven for 30 years and have managed a fleet of 40 vehicles, I have never had such a frustrating experience. Car breaks down on Wed. afternoon, called Carmax to...
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1 comment
Anonymous
#1204472

Bottom line - don't buy a Dodge...especially a used one. They are one of the crappiest automobiles made...

Review
#902618 Review #902618 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Awful customer service
Reason of review
Poor customer service

Carmax Customer Care Review from Glen Burnie, Maryland

2.2
Details
Carmax is just another cult. They always preach about there culture. They brain wash you into doing everything there way. They want young mindless employees to train. You want to advance, you will have to relocate. You are always being watched. They waste so much time having meetings about meetings . The mangers are carmax robots who have no thought process of there own. They cant talk using plain english. Its always a reply with carmax quotes.
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Review
#899796 Review #899796 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax in Calumet City, Illinois - Never received a title after 4 and half years and they don't know where it is what kind of answer is that

1.3
Details
called just kept being tranfered to several people and their answer was don't know where the title is and never new after almost 5 years where it is . just been put on hold and kept on hold with no one answering just passing the buck,what kind of answer is that and what kind of service is that, then all of sudden someone will answer and put on hold and still same answer nothing changes, if their don't know who would it's not my car it was theirs before i received it,so who would know? never buy a car from them.
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Review
#897590 Review #897590 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Thought it would be easy
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Carmax Customer Care Review

1.3
Details
We gave this company the benefit of the doubt, but it was a waste of time. Very unsatisfied with the way their representatives and managers handle situations, very unprofessional and unorganized. After multiple vehicles purchased, they continue to have mechanical issues and even attempting to purchase a third vehicle was impossible. Not one attempt was made to make it right.
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Review
#895992 Review #895992 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
I love Carmax and would highly recommend them but when it comes to the back office in the Boynton FL location, they have no idea what is going on. I spoke to several people in the office and each told me a different story and never emailed me documents they promised to...
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Review
#890224 Review #890224 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Charleston sc carmax
Cons
  • Boynton fl carmax
Reason of review
Slow delivery, incompetence and empty promises
Preferred solution
You need to educate your Boynton back office. I'm embarrassed for FL. My South Carolina location has rock stars and could show them proper customer service

Carmax Customer Care Review

1.0
Details
I saw a car they had online. I called to make sure the car was available. Made an appointment to see the car. Drive an HOUR to get there and they start the process. 20 minutes in I get told im sorry this car has been sold.
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Review
#876363 Review #876363 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service