Product: Carmax Car Repair Clear all filters (25 of 25 reviews match)
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1.5
Details
I bought a 2011 Buick Regal from CarMax in Sanford, Florida in March of 2014. Maybe 6 months after purchase, I began having problems with parts, including sensors, cables, computer issues, etc. (I'm not savvy as far as the names of the parts that were needing repair.)...
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Review
#945078 Review #945078 is a subjective opinion of poster.
Service
Carmax Car Repair
Cons
  • Difficult to contact service department
  • Quality of my vehicle
Reason of review
Bad quality
Tags
  • Sanford Carmax
  • Gm Warranty
  • Buick Corporate
  • Certified Vehicle
I took my car in due to some issues i was having. While my car was serviced another issue came up (which was a malfunction on hyundai). So i was told to bring my car back on a different date to have it repaired and in the mean time ill be placed in a loaner. First...
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1 comment
Anonymous
#1232599

I just brought a vehicle from them and had I have seen these post I would have never went through with financing a vehicle from them. So agitated right now

Review
#940061 Review #940061 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Order processing issue
1.0
Details
I got my car from CarMax almost 2 years ago, and this past year I've been to the Service Department 3or4 times over the course of 2to3 months and it's always the same problem. They always charge me a diagnostic fee even if I was just there 3wks. prior for the same...
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Review
#940001 Review #940001 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service

Carmax Car Repair Review

I took my car in to have the lugnuts replaced because the mechanic didn't hand tighten them first so they were stripped and the lady I talked to basically was trying to put the blame on me, just not the customer service I expect to recieve especially just buying the car recently
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Review
#938756 Review #938756 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality
1.5
Details
Carmax is the worst company I have ever spent my money on, and they are in no way helpful. I purchased a vehicle from them the summer before beginning my Freshman year of college. It was a 2008 Nisaan Rogue with 33k miles on it. After buying the warranty, it was...
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Review
#938716 Review #938716 is a subjective opinion of poster.
Service
Carmax Car Repair
Cons
  • Failed hq promise
  • Fact i spent 20k on a bad car
  • Condescending treatment i received
Reason of review
Poor customer service
Loss
$20850
Preferred solution
Full refund
Tags
  • Gray Road Carmax
I have had two appointments for service because there was noise coming from the back of my car. When my car was service twice they found nothing wrong. I am very disappointed because I am still HAVING the same problem. I hope that I have not purchased a lemon. An...
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1 comment
Anonymous
#1269398

Take it somewhere else and have them diagnose the problem and give you an estimate. If they say there is nothing, then there is nothing. If they give you a diagnosis and estimate then take that to Carmax.

Review
#923305 Review #923305 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Order processing issue
1.0
Details

Update by user Oct 20, 2016

Its week 6. The car got to a shop this week. Now we have to wait to see if Maxcare will honor the warranty.

Original review posted by user Sep 20, 2016

Yes I bought the extended warranty from a used car dealer. My mistake. But I had hoped Carmax would be a better choice for this. We have had our 2011 Smart in their shop twice before. We just told: 1) these cars make this noise, and 2) they run hot like this. Now it...
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Review
#922271 Review #922271 is a subjective opinion of poster.
Service
Carmax Car Repair
Cons
  • Service manager
  • Deceit
  • That the car still has not been fixed
Reason of review
Poor customer service
Loss
$11000
Preferred solution
Deliver product or service ordered

Carmax Car Repair Review from Salt Lake City, Utah

I am so frustrated with car max. I bought a warranty for my BMW. The air conditioning has gone out 3 times. They just recharge it but don't have the knowledge to fix the problem. It takes a week to get an appointment for service. My air went out again and the temps are 103. I have to drive 200 miles to a wedding on Saturday and I called 4 days in advance and they wouldn't even try to accommodate me for my situation. Customer service means nothing to them.
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Review
#889542 Review #889542 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service
1.0
Details
i took my car(2007 buick renedvous) to carmax because the check engine light was on, i was told that there was 3 things wrong with the car and they were covered by my extended warrant. however the day that i pick my car up the battery light came on, i call the tech...
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1 comment
Anonymous
#1192566

Buick have a problem with the radiator cooler going bad and mixing with the engine coolant. it will make the transmission go bad that's what happened to my 07 Buick regal with 81k miles not long after a water pump repair I talked to several different Buick dealer's and General motors they all say it is due to the coolant type used that eats away at the metal when there is a leak ,Buick did offer me a discount on the repair.I was happy with this ,I did let it run low on coolant a few times repair for about $4000

Review
#878180 Review #878180 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Damaged or defective
Loss
$5200
Preferred solution
Let the company propose a solution

Carmax Car Repair Review

1.1
Details
I bought a car from carmax July 6 2015 and the car has been in the shop longer then i had it bit to top it all off the engine is gone and the shop wants $7900 to fix im on a fixed income and my husband is sick and this is going to kill him
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Review
#863856 Review #863856 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Pricing issue