Product: Carmax Car Repair Clear all filters (23 of 23 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I got my car from CarMax almost 2 years ago, and this past year I've been to the Service Department 3or4 times over the course of 2to3 months and it's always the same problem. They always charge me a diagnostic fee even if I was just there 3wks. prior for the same...
Read more
1.0
Product
Carmax Car Repair
#940001
Show

Carmax Car Repair Review

I took my car in to have the lugnuts replaced because the mechanic didn't hand tighten them first so they were stripped and the lady I talked to basically was trying to put the blame on me, just not the customer service I expect to recieve especially just buying the car recently
Product
Carmax Car Repair
#938756
Carmax is the worst company I have ever spent my money on, and they are in no way helpful. I purchased a vehicle from them the summer before beginning my Freshman year of college. It was a 2008 Nisaan Rogue with 33k miles on it. After buying the warranty, it was...
Read more
1.5
Product
Carmax Car Repair
I didn't like
  • Failed hq promise
  • Head of the service department
  • Fact i spent 20k on a bad car
#938716

I have had two appointments for service because there was noise coming from the back of my car. When my car was service twice they found nothing wrong. I am very disappointed because I am still HAVING the same problem. I hope that I have not purchased a lemon. An...
Read more
Anonymous
Anonymous

Take it somewhere else and have them diagnose the problem and give you an estimate. If they say there is nothing, then there is nothing. If they give you a diagnosis and est...

Product
Carmax Car Repair
#923305
Yes I bought the extended warranty from a used car dealer. My mistake. But I had hoped Carmax would be a better choice for this. We have had our 2011 Smart in their shop twice before. We just told: 1) these cars make this noise, and 2) they run hot like this. Now it...
Read more
1.0
Product
Carmax Car Repair
I didn't like
  • That the car still has not been fixed
  • Service manager
  • Deceit
#922271
I am so frustrated with car max. I bought a warranty for my BMW. The air conditioning has gone out 3 times. They just recharge it but don't have the knowledge to fix the problem. It takes a week to get an appointment for service. My air went out again and the temps are...
Read more
Product
Carmax Car Repair
#889542

i took my car(2007 buick renedvous) to carmax because the check engine light was on, i was told that there was 3 things wrong with the car and they were covered by my extended warrant. however the day that i pick my car up the battery light came on, i call the tech...
Read more
Anonymous
Anonymous

Buick have a problem with the radiator cooler going bad and mixing with the engine coolant. it will make the transmission go bad that's what happened to my 07 Buick regal with...

1.0
Product
Carmax Car Repair
#878180
Show

Carmax Car Repair Review

I bought a car from carmax July 6 2015 and the car has been in the shop longer then i had it bit to top it all off the engine is gone and the shop wants $7900 to fix im on a fixed income and my husband is sick and this is going to kill him
1.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Carmax Car Repair
#863856
I bought a car recently from Carmax and just drove off without any negations etc. After few months I bought it back for maintenance and they told me the power steering fluid needs to be replaced and also the hose. They kept my car for 2 weeks and replaced a TPMS sensor.
Read more
ringleader
r***ader

Terrible company to work for

Anonymous
Anonymous

"A clutch should be replaced every 50K miles ..."um, no. Unless you drive like an Ogre.

Product
Carmax Car Repair
#860113
Show

Carmax Car Repair Review

I had a sensor problem took my car in at 9am, they told me i would get a rental car, well not true, missed a whole day of work, they had my car 28 hours, i got a weak apology, they should have offered money off for this, Not happy at all. Will not take my car back to them for repairs. I have bought 2 cars at car max, probably wont buy another car from Car Max,
Wellsville, Kansas
Product
Carmax Car Repair
#847480