Product: Carmax Car Repair Rating: 1 Star Clear all filters (6 of 25 reviews match)
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Rating:
1.0
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We brought our jeep wrangler to. Whige marsh md location. My husband had called ahead of time to basically fund out if they would be s le to look at the jeep in a timely manner, as with other questions, while my husband enter store to speak with someone, 2 young...
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#1238136 Review #1238136 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality
1.0
Details
My name is Fanise adelphin I purchased a car from Carman about 4 months now well this month make it 4 months July 2017 1 week after we purchased the car we noticed the car was jumping and making a sound , so I called the service center and we scheduled appointment to...
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#1069614 Review #1069614 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality
1.0
Details
I got my car from CarMax almost 2 years ago, and this past year I've been to the Service Department 3or4 times over the course of 2to3 months and it's always the same problem. They always charge me a diagnostic fee even if I was just there 3wks. prior for the same...
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#940001 Review #940001 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service
1.0
Details

Update by user Oct 20, 2016

Its week 6. The car got to a shop this week. Now we have to wait to see if Maxcare will honor the warranty.

Original review posted by user Sep 20, 2016

Yes I bought the extended warranty from a used car dealer. My mistake. But I had hoped Carmax would be a better choice for this. We have had our 2011 Smart in their shop twice before. We just told: 1) these cars make this noise, and 2) they run hot like this. Now it...
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Review
#922271 Review #922271 is a subjective opinion of poster.
Service
Carmax Car Repair
Cons
  • Service manager
  • Deceit
  • That the car still has not been fixed
Reason of review
Poor customer service
Loss
$11000
Preferred solution
Deliver product or service ordered
1.0
Details
i took my car(2007 buick renedvous) to carmax because the check engine light was on, i was told that there was 3 things wrong with the car and they were covered by my extended warrant. however the day that i pick my car up the battery light came on, i call the tech...
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1 comment
Anonymous
#1192566

Buick have a problem with the radiator cooler going bad and mixing with the engine coolant. it will make the transmission go bad that's what happened to my 07 Buick regal with 81k miles not long after a water pump repair I talked to several different Buick dealer's and General motors they all say it is due to the coolant type used that eats away at the metal when there is a leak ,Buick did offer me a discount on the repair.I was happy with this ,I did let it run low on coolant a few times repair for about $4000

Review
#878180 Review #878180 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Damaged or defective
Loss
$5200
Preferred solution
Let the company propose a solution

Carmax Car Repair Review

1.1
Details
I bought a car from carmax July 6 2015 and the car has been in the shop longer then i had it bit to top it all off the engine is gone and the shop wants $7900 to fix im on a fixed income and my husband is sick and this is going to kill him
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Review
#863856 Review #863856 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Pricing issue

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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