Seller: Carmax Product: Carmax Car Repair Clear all filters (0 of 25 reviews match)
filters
Seller:
State:
Show
City:
Show
Product:
2.8
Details
I have an extended warranty on 2011 BMW I bought there. When windows rolled up, they automatically came back down half way. Brought in to Carmax. They said they would reprogram windows. Said it was repaired couple hours later. Paid $107 (my portion) for extended...
View full review
Review
#1271110 Review #1271110 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service
Loss
$107

Carmax in Birmingham, Alabama - I have a vehicle I cannot drive safely at night.

I paid cash for a vehicle on the 18th of April and found out on my drive home that night that a taillight was out.Contacted the Service department about the issue and has been lied to about when the parts would arrive and be installed and I am the one who has to call for an update and your advisors make me feel as though I am disturbing them when I finally get them on the phone.Dead
View full review
Review
#1251031 Review #1251031 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Order processing issue
1.0
Details
We brought our jeep wrangler to. Whige marsh md location. My husband had called ahead of time to basically fund out if they would be s le to look at the jeep in a timely manner, as with other questions, while my husband enter store to speak with someone, 2 young...
View full review
Review
#1238136 Review #1238136 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality
I had called last week regarding my side view mirror which needed replaced I had spoke and dealt with Michael who is always efficient and poite . Today I called to find out when the part would be in its been over a week I asked for Michael and whoever the person was...
View full review
Review
#1085505 Review #1085505 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Order processing issue
AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and larger family car sooner than anticipated. We immediately jumped to carmax since they could bring a car in out of state for us...
View full review
Review
#1079555 Review #1079555 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service
1.0
Details
My name is Fanise adelphin I purchased a car from Carman about 4 months now well this month make it 4 months July 2017 1 week after we purchased the car we noticed the car was jumping and making a sound , so I called the service center and we scheduled appointment to...
View full review
Review
#1069614 Review #1069614 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality
I bought a car from carmax in 2016. During the test drive, there were no problems. Within the first year of owning it, it broke down. I was told it needed a new engine. I had an extended warranty with carmax on it, but they would not cover the whole cost of the repair....
View full review
1 comment
Anonymous
#1315855

I had a car for a year now I have $4,000 worth of problems with a car note on top of that I feel i was scammed and was sold a lemon. I went to carmax service repair shop and put the blame on me.

I I boight the car last year thet said all problems of the car is fixed and they lied to me about it. One word about carmax fraud

Review
#1028940 Review #1028940 is a subjective opinion of poster.
Service
Carmax Car Repair
Pros
  • Ease of the process
  • Staff
Cons
  • Overpriced extended warranty
  • Low quality car
  • Standard warranty of only 30 days
Reason of review
Warranty issue

Carmax Car Repair Review

2.2
Details
Purchased my car with CarMax about three ago. I had to take the car back for service and it's been almost a week and nothing has been done to the car....
View full review
Review
#976806 Review #976806 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Order processing issue
They tried to lie and say that my car doesnt have an air suspension. Therefore when they put it in the lift to fix the air compressor and dryer they popped the suspension and now it leaks. They said the car already had a problem when I brought it in, but that's a lie....
View full review
Review
#953362 Review #953362 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Reviews

  1. 152 reviews
  2. 98 reviews
  3. 48 reviews
  4. 18 reviews
  5. 16 reviews
Carmax reviews
This is my review from Carmax service on 11/3/16 in North Austin, Texas: I have been a fairly loyal client (sold three cars and bought 2 cars from this location) and purchased an extended warranty on a Lexus I bought about 8 months ago. My car experienced a faulty TPMS...
View full review
Review
#950052 Review #950052 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality