Product: Carmax Car Repair Clear all filters (25 of 25 reviews match)
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2.8
Details
I have an extended warranty on 2011 BMW I bought there. When windows rolled up, they automatically came back down half way. Brought in to Carmax. They said they would reprogram windows. Said it was repaired couple hours later. Paid $107 (my portion) for extended...
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Review
#1271110 Review #1271110 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service
Loss
$107
1.0
Details
We brought our jeep wrangler to. Whige marsh md location. My husband had called ahead of time to basically fund out if they would be s le to look at the jeep in a timely manner, as with other questions, while my husband enter store to speak with someone, 2 young...
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#1238136 Review #1238136 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality

Carmax in Birmingham, Alabama - I have a vehicle I cannot drive safely at night.

I paid cash for a vehicle on the 18th of April and found out on my drive home that night that a taillight was out.Contacted the Service department about the issue and has been lied to about when the parts would arrive and be installed and I am the one who has to call for an update and your advisors make me feel as though I am disturbing them when I finally get them on the phone.Dead
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#1251031 Review #1251031 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Order processing issue
AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and larger family car sooner than anticipated. We immediately jumped to carmax since they could bring a car in out of state for us...
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Review
#1079555 Review #1079555 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service
1.0
Details
My name is Fanise adelphin I purchased a car from Carman about 4 months now well this month make it 4 months July 2017 1 week after we purchased the car we noticed the car was jumping and making a sound , so I called the service center and we scheduled appointment to...
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Review
#1069614 Review #1069614 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Bad quality
I had called last week regarding my side view mirror which needed replaced I had spoke and dealt with Michael who is always efficient and poite . Today I called to find out when the part would be in its been over a week I asked for Michael and whoever the person was...
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Review
#1085505 Review #1085505 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Order processing issue
I bought a car from carmax in 2016. During the test drive, there were no problems. Within the first year of owning it, it broke down. I was told it needed a new engine. I had an extended warranty with carmax on it, but they would not cover the whole cost of the repair....
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1 comment
Anonymous
#1315855

I had a car for a year now I have $4,000 worth of problems with a car note on top of that I feel i was scammed and was sold a lemon. I went to carmax service repair shop and put the blame on me.

I I boight the car last year thet said all problems of the car is fixed and they lied to me about it. One word about carmax fraud

Review
#1028940 Review #1028940 is a subjective opinion of poster.
Service
Carmax Car Repair
Pros
  • Ease of the process
  • Staff
Cons
  • Overpriced extended warranty
  • Low quality car
  • Standard warranty of only 30 days
Reason of review
Warranty issue
1.5
Details
I bought a 2011 Buick Regal from CarMax in Sanford, Florida in March of 2014. Maybe 6 months after purchase, I began having problems with parts, including sensors, cables, computer issues, etc. (I'm not savvy as far as the names of the parts that were needing repair.)...
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Review
#945078 Review #945078 is a subjective opinion of poster.
Service
Carmax Car Repair
Cons
  • Difficult to contact service department
  • Quality of my vehicle
Reason of review
Bad quality
Tags
  • Sanford Carmax
  • Gm Warranty
  • Buick Corporate
  • Certified Vehicle
1.5
Details
Carmax is the worst company I have ever spent my money on, and they are in no way helpful. I purchased a vehicle from them the summer before beginning my Freshman year of college. It was a 2008 Nisaan Rogue with 33k miles on it. After buying the warranty, it was...
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Review
#938716 Review #938716 is a subjective opinion of poster.
Service
Carmax Car Repair
Cons
  • Head of the service department
  • Fact i spent 20k on a bad car
  • Condescending treatment i received
Reason of review
Poor customer service
Loss
$20850
Preferred solution
Full refund
Tags
  • Gray Road Carmax

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Reviews

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Carmax reviews

Carmax Car Repair Review

2.2
Details
Purchased my car with CarMax about three ago. I had to take the car back for service and it's been almost a week and nothing has been done to the car....
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Review
#976806 Review #976806 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Order processing issue