Manufacturer: Carmax Category: Repair Clear all filters (22 of 22 reviews match)
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I had called last week regarding my side view mirror which needed replaced I had spoke and dealt with Michael who is always efficient and poite . Today I called to find out when the part would be in its been over a week I asked for Michael and whoever the person was...
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Product
Carmax Car Repair
#1085505
AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and larger family car sooner than anticipated. We immediately jumped to carmax since they could bring a car in out of state for us...
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Product
Carmax Car Repair
#1079555
My name is Fanise adelphin I purchased a car from Carman about 4 months now well this month make it 4 months July 2017 1 week after we purchased the car we noticed the car was jumping and making a sound , so I called the service center and we scheduled appointment to...
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1.0
Product
Carmax Car Repair
#1069614

Carmax Car Repair Review

#976806
2.2
Details
Purchased my car with CarMax about three ago. I had to take the car back for service and it's been almost a week and nothing has been done to the car....
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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Value for money
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Carmax Car Repair Review

#938756
I took my car in to have the lugnuts replaced because the mechanic didn't hand tighten them first so they were stripped and the lady I talked to basically was trying to put the blame on me, just not the customer service I expect to recieve especially just buying the car recently
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Carmax Car Repair Review

#863856
1.1
Details
I bought a car from carmax July 6 2015 and the car has been in the shop longer then i had it bit to top it all off the engine is gone and the shop wants $7900 to fix im on a fixed income and my husband is sick and this is going to kill him
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Carmax Car Repair Review

#847480
I had a sensor problem took my car in at 9am, they told me i would get a rental car, well not true, missed a whole day of work, they had my car 28 hours, i got a weak apology, they should have offered money off for this, Not happy at all. Will not take my car back to them for repairs. I have bought 2 cars at car max, probably wont buy another car from Car Max,
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I bought a car from carmax in 2016. During the test drive, there were no problems. Within the first year of owning it, it broke down. I was told it needed a new engine. I had an extended warranty with carmax on it, but they would not cover the whole cost of the repair....
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Anonymous
Verona

I had a car for a year now I have $4,000 worth of problems with a car note on top of that I feel i was scammed and was sold a lemon. I went to carmax service repair shop and p...

Product
Carmax Car Repair
I liked
  • Ease of the process
  • Staff
I didn't like
  • Standard warranty of only 30 days
  • Overpriced extended warranty
  • Low quality car
#1028940
They tried to lie and say that my car doesnt have an air suspension. Therefore when they put it in the lift to fix the air compressor and dryer they popped the suspension and now it leaks. They said the car already had a problem when I brought it in, but that's a lie....
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Product
Carmax Car Repair
#953362
This is my review from Carmax service on 11/3/16 in North Austin, Texas: I have been a fairly loyal client (sold three cars and bought 2 cars from this location) and purchased an extended warranty on a Lexus I bought about 8 months ago. My car experienced a faulty TPMS...
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Carmax Aldine, Texas
Product
Carmax Car Repair
#950052
I bought a 2011 Buick Regal from CarMax in Sanford, Florida in March of 2014. Maybe 6 months after purchase, I began having problems with parts, including sensors, cables, computer issues, etc. (I'm not savvy as far as the names of the parts that were needing repair.)...
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1.5
Product
Carmax Car Repair
I didn't like
  • Difficult to contact service department
  • Quality of my vehicle
#945078
I took my car in due to some issues i was having. While my car was serviced another issue came up (which was a malfunction on hyundai). So i was told to bring my car back on a different date to have it repaired and in the mean time ill be placed in a loaner. First...
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Anonymous
Anonymous

I just brought a vehicle from them and had I have seen these post I would have never went through with financing a vehicle from them. So agitated right now

Product
Carmax Car Repair
#940061
I got my car from CarMax almost 2 years ago, and this past year I've been to the Service Department 3or4 times over the course of 2to3 months and it's always the same problem. They always charge me a diagnostic fee even if I was just there 3wks. prior for the same...
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1.0
Product
Carmax Car Repair
#940001
Carmax is the worst company I have ever spent my money on, and they are in no way helpful. I purchased a vehicle from them the summer before beginning my Freshman year of college. It was a 2008 Nisaan Rogue with 33k miles on it. After buying the warranty, it was...
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1.5
Product
Carmax Car Repair
I didn't like
  • Head of the service department
  • Fact i spent 20k on a bad car
  • Condescending treatment i received
#938716