Carmax Car Repair Reviews

(4 reviews)
Product or Service Quality
Price Affordability
Value for money
Carmax is the worst company I have ever spent my money on, and they are in no way helpful. I purchased a vehicle from them the summer before beginning my Freshman year of college. It was a 2008 Nisaan Rogue with 33k miles on it. After buying the warranty, it was $20,000. This was a HUGE chunk of my savings, but buying the car outright seemed to be a responsible move. After 6 months of my purchase, the problems began and have not stopped since....
Read more
I didn't like
  • Head of the service department
  • Fact i spent 20k on a bad car
  • Condescending treatment i received
Yes I bought the extended warranty from a used car dealer. My mistake. But I had hoped Carmax would be a better choice for this. We have had our 2011 Smart in their shop twice before. We just told: 1) these cars make this noise, and 2) they run hot like this. Now it won't start. Stranded my wife on the side of the road. This time the Memphis Carmax has had our car for 2 weeks. They can't work on it there (their words) and its going to cost me...
Read more
I didn't like
  • Deceit
  • Service manager
  • That the car still has not been fixed
I am so frustrated with car max. I bought a warranty for my BMW. The air conditioning has gone out 3 times. They just recharge it but don't have the knowledge to fix the problem. It takes a week to get an appointment for service. My air went out again and the temps are 103. I have to drive 200 miles to a wedding on Saturday and I called 4 days in advance and they wouldn't even try to accommodate me for my situation. Customer service means...
Read more
I brought my car in for an appraisal. It is an old car, 1998 Volvo V70 (128 k miles, some body damage), and when I showed up the check engine light was off. I made an appointment, and when I showed up the guy said that I had to wait for the walk-in line. I waited for 2 hours and when they came back they offered me $100 for the car, and when I got to the car it instantly felt weird like it was driven hard and fast, and the check engine light...
Read more
I bought a car, 2011 BMW from Carmax Clearwater, Florida Friday March 25, 2016, felt a vibration in the car on Saturday March 26, 2016; dropped the car off at my private mechanic on Sunday March 27, 2017 (Easter) and returned the car to Carmax on Monday March 28, 2016 with my Mechanic's diagnosis of "vibration in the drive line" and recommendation " return car to dealer to complete needed fix". during the week of Monday March 28, 2016-Monday...
Read more
I liked
  • Sales experience
I didn't like
  • Insincerity