Purchased a BMW from Carmax 4 months ago and half of that time was spent in the shop. 3 times for oil leaks and twice for cd player and twice for dvd player in vehicle and guess what the car is now leaking oil again and also just tried using the dvd player again today and didn't work.
So, here is my story and i plan to write a blog and website about the whole incident because i like everyone else on this site are tired of companies like carmax for getting away with treating the customers like trash once they have sold them a car. So, i have already indicated how many times i have taken my car in for service in 4 months and the last time for the oil leak i spoke with the service manager, the operations manager, corporate ensuring me that the car would be fixed correctly THIS TIME. So, me being me said ok and took it in and they had my car for a week again. When i got it back two days later i move my car and under it again a puddle of oil.
So, again i call the service manager, the invisible General Manager who is always out of office and the corporate office only to be told to bring it back again by the operations manager. Let me just say this and you all can do what you want. This operations manager called me and he could care less what my problem was or what i have experienced it is all about getting your money and selling you the car with them. Don't bother to call the corporate (EXECUTIVE) customer service number because it's no more than a rep with "ZERO" power and again you are at the mercy of the dealership you bought the car from.
If you don't think it will happen to you go ahead and buy from them and find out. It's unfortunate that companies this large don't care more about their customers once they sell you a car because that is truly when customer service happens.
LOOK FOR MY WEBSITE COMING SOON CALLED CARMAX UNVEILED! They blew off the wrong tech person :)