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What should have been a routine car shopping day turned into an all day nightmare at the Norcross GA location. Upon comparing 2 650s on the lot, one would not only not start, but once my salesperson got a generator to jump the car, it was completely out of gas.

Still patient i test drove both cars and made my decision by 10:30am. Went into the first sales office and it was filled with dirty chairs and flying knats. We were welcomed by the second office with clean chairs and fruit flies. I brought this to the managers attention.

After being financed, i still had to wait for hours and looked up and it was almost 4pm. My sales person told me to go get lunch and come back because they were detailing my car. Car was delivered with stains, hair on convertible top as well as scratches that were to be originally buffed out. As car was sent back as unpresentable, the back office was requesting my license again because "some mistakes were made".

Needless to say i was not let out of Carmax until 5:30. They owed me a paycheck.

Well almost one month later i found out when i went to get my car tags, my car was registered in the wrong state. I wouldnt buy another car from this location if they were the last car dealership on planet earth.

Monetary Loss: $62.

Location: Quakertown, Pennsylvania

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We received your complaint and we apologize! We would like to get involved here. Would you please call our Customer Relations Team at 800-519-****.

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Welcome to the new carmax. Due to corporate greed they have lost their way & now focus on wall street profits & not quality.

Next you will be greeted with a message from the corporate office asking for forgiveness.

Carmax loves to hide bad publicity

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