I purchased a 2006 nissan 350z from carmax in lancaster, pa after I had it transferred from fairfax, va. This was my second 350z after my previous one of 6 years was totalled, so I was well aware of how the car should ride, and could easily spot imperfections.
I noticed paint on the headlight that matched the body of the car, and I started looking over the car more and more. It was 2006 with 62000 miles and the entire car had been repainted. Why would that be? And, the car was not properly painted.
All panels, lights, emblems, and weather-stripping were left on the car during painting, and every light, emblem, and piece of weather-stripping had paint on it, some rubber being completely covered in paint. What kind of reputable business allows such a slop job? So, along with a strange vibration noticeably coming from the left side at highway speeds, I took the car to a reputable body shop in lancaster that has been business for over 20 years. I told them how I just purchased the car from Carmax, and I pointed out the aforementioned flaws.
He said absolutely take the car back, its been repainted very recently. He began to look underneath the car and noticed that left rear suspension appeared to have been replaced, judging solely by parts number stickers (not worn off yet, and still legible) and the apparent visual age difference compared to the right rear suspension parts. Upon continual visual inspection, the floorpan underneath the drivers side had a large dent up into the floorpan, and the body shop also felt strongly that the left side frame rail may have been damaged as well, but they were unable to see that without removing panels. The carfax on this car was completely clean, yet a body shop advised me to return the car as they believed it had been wrecked.
So when Carmax claims they do not sell wrecked cars, that may not be entirely true. Carmax may sell many great cars, but if you are planning on purchasing a vehicle from them, use the 5-day money back guarantee and take the car a body shop.
Product or Service Mentioned: Carmax Vehicle Inspection.