Glk350 Mercedes Benz Review

1.8
Details
I brought my car for service, they said it will take 1 to 2 hours and it will be ready, that was at 9:00 AM. I'm still here waiting, time, 1:19 PM. Just for a regular service. Unbelievable!!!
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Review
#922364 Review #922364 is a subjective opinion of poster.
Cons
  • Waiting time
  • Almost 5 hours
Reason of review
Order processing issue
2.7
Details
I purchase a 2013 Mitsubishi Outlander Sport back in August 2015. I had been in an accident and thus needed a vehicle sooner than I had wanted one. So, I got this one. a month or so later, the brakes started squealing badly and the temperature had gone down finally...
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Review
#837961 Review #837961 is a subjective opinion of poster.
Product
2013 Mitsubishi Outlander Car
Pros
  • Staff
  • Salesman
  • Sales associate was pleasant
Cons
  • Selling car not correctly valued due to fraud
  • Business practices
  • Pricing
Reason of review
Bad business, seedy practices
Loss
$20000
Preferred solution
Let the company propose a solution
Tags
  • Bad dealer service
  • body shop repair
  • Carfax Error In Report
1.0
Details
We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under its belt. The price tag on this vehicle was $14,000. We are in need of reliable transportation At the moment, my wife and I were inclined to purchase....
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3 comments
Anonymous
#1021354

Recently purchased a 2011 Chevy Cruze. I loved the car, was able to purchase the warranty and keep my payments super low.

I drove it off the lot thrilled. Within the second day of driving the vehicle I noticed a noise. Later diagnosed as a faulty ac compressor (by my father who is a master technician for about 25 years now.) Go there twice within the same week with the issue still not fixed. They said due to the fact it wasn't broken they wouldn't fix it.

So you're telling me it had to cease up and possibly affect other parts of the vehicle for you to fix it under the warranty? What then is the point of a warranty if you aren't going to fix the issues. I told them I'd be happ to return the car thinking they'd be begging me to stay. Nope they were happy to give up an $18,000 deal for a $200 fix.

This place is garbage.

DO NOT PURCHASE THEIR VEHICLES. I repeat DO NOT, especially not the Chevy Cruze I just returned b/c it won't be fixed.

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Review
#529122 Review #529122 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$999999
Preferred solution
Full refund

Carmax - Low Price Promise Review

Carmax playing durty tricks on it's customers. I was at another dealler about to buy same car when i called Carmax and promissed a lower price...based on that promise i drove down 10 miles away, which is tough for me as disable on walker, and bought from Carmax. First - I was Specifacaly told by Carmax sales that price includes registration, but month later i received a 300$ fee from DMV and when i called Carmax all they sad is a long Yeeeees unfortunatly Noooo....s It's fine, i'll pay but if thats where this country going to, where we lie to disable to get him buy from you and then you lie to customer in a face then we no better then we are in deep ***. And a month later car started having problems that Apparently not include in warranty. So...watch out friends. Carmax playing durty tricks on it's customers.
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1 comment
Anonymous
#849220

I had a similar experience at Carmax. They are very sketchy and overly friendly. They are only for fools and those too lazy to get good and honest money for their vehicle.

Review
#515484 Review #515484 is a subjective opinion of poster.
purchased a car from car max, got the extended warranty. Clutch went out 3 months later. Would not cover the clutch. Pretty much pushed us out the door.
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1 comment
Anonymous
#980348

I don't know of any warranties that cover the clutch. It is considered a wear item like brake pads.

These are just some things that people need to be aware of. You could have taken the car somewhere to get it checked out as they have a 5 day return policy which dealers generally do not have

Review
#598648 Review #598648 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Warranty issue
pissed customer. dont buy a car at carmax it will brake down in less then six months and they wont take claim to fix it. bought car at the end of december 2011 and my turbo 2005 beattle broke down on freeway. i towed it to carmax and they said i need a new engine and...
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16 comments
Anonymous
#1638723

same thing is happening to me. please message me and lets start this!

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Review
#245290 Review #245290 is a subjective opinion of poster.
I work as a sales consultant at the Buena Park Carmax and I"˜m going to tell you what is happening at my store. Starting at the top, Troy the LGM, he will let anybody do what they want as long as the store meets budget each day. He walks around the store all day and...
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22 comments
Anonymous
#918341

Maybe the thing to do is find all the customers in the CCM, and inform them about this post. The customers can then make thier own conclussions but at least they are aware.

carmax would not like this idea I am sure, because some things just need to be kept quiet.

Practices like this feed the greedy very well. If you want to make change, you need to look at the people on top.

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Review
#331305 Review #331305 is a subjective opinion of poster.
Service
Carmax Trade-in

Carmax lowball ripping people off appraisals

KBB has my car it 29k. Edmunds at 28k. Black Book at 27k (as trade in values, not private party as they were higher) I take my car into CarMax and they lowball offered me at 23k... The appraiser was a ***. Car is in excellent condition. Yes excellent as it was bought brand new and is less than a year old ( 2012 Lexus CT hybrid )and he said stuff to the extent that my rear bumper needed repair and repaint. I said, "what???? show me where" as the car is in excellent condition, he points to a "1 inch scratch" that was on the OEM rear bumper clear applique/protector. I said what the ***? its a freaking clear protective sticker that comes off. If you remove that protectant sticker so with the surface scratch on the sticker will come off as well. What repair/repainting needs to be done??? Idiots I tell you.
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2 comments
Frankie S
#665209

I think all sales consultants should refuse to go on any test drives BEFORE the appraisal is finished, because a lowball appraisal will kill the deal for sure. The customers should always go watch the appraisers and not walk the lot and waste everyones time.

Frankie S
#665074

and..... the sales consultant wasted their time while the appraisal was going on!

So everyone loses out, AND you bsoinak were very insulted by the offer I am sure!

Great job carmax! People, dont waste your precious gas going to carmax.

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Review
#419567 Review #419567 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$6000
I read the reviews about carmax and thought well I'll see for myself. little did I know that I have to spend almost 90 minutes to hear the negative comments on my car and a *** offer. I had a few days to sell the car so called a company cash4cars and fat belly shows up...
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12 comments
Anonymous
#1214296

Hey thanks for the tip. I did too.

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Review
#268543 Review #268543 is a subjective opinion of poster.
Loss
$700

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax Questions
In a nutshell when you have an issue along with proof for their service departments incompetence they are unwilling to make it right. I purchased my 2009 Jaguar XF vehicle from Carmax in April 2011 and within 3 months the undertray/shield was dragging on the ground. ...
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2 comments
Anonymous
#543094

A splash shield is a very simple piece. Just a few bolts holding on a piece of plastic. I'll bet it was BROKEN when you bought it and both times, carmax just tried to glue it back together.

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Review
#344331 Review #344331 is a subjective opinion of poster.
Service
Carmax Oil Change
Loss
$1