State: California Product: Carmax Trade-in Clear all filters (8 of 37 reviews match)
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Carmax in Costa Mesa, California - I was rilped off

1.0
Details
Ww were given a wothless bank draft that cannot used when i sold my car. The check (or what appeared to be) was not real. They are liers and theves. I am without food or shelter and they were aware of this. Now, no car and no money.
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Review
#1175089 Review #1175089 is a subjective opinion of poster.
Service
Carmax Trade-in
Reason of review
Problems with payment
2.0
Details
CarMax, not a reputable Used Car experience
Carmax is a J.O.K.E. ! Went in Thursday to get an appraisal on my sons car, came back as an ok offer. His grandfather said go ahead and look on the lot for another car. Found what we thought was a gem, a 2013 Infiniti G37 w only 17k miles, great buy? HHHMMMMM keep...
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2 comments
Anonymous
#1434420

No cords or threads showing, There is nothing wrong with them.

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Featured
Review
#1108429 Review #1108429 is a subjective opinion of poster.
Service
Carmax Trade-in
Cons
  • Worst car buying experience ever
Reason of review
Damaged or defective
Loss
$416
Preferred solution
Let the company propose a solution
You would think that referrals and customer satisfaction for the new purchase of vehicles was more important to them than lining their pockets and trying to screw over existing customers who want to sell back a vehicle they had previously brought from at CarMax I...
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1 comment
Anonymous
#1266376

When you buy, you pay retail price, including all fees, tag, tag and title. When you sell, you get wholesale price. When you buy a brand new car, the depreciation the day you drive it off the lot is even worse.

Review
#941380 Review #941380 is a subjective opinion of poster.
Service
Carmax Trade-in
Reason of review
Poor customer service
1.0
Details
When I told him that the Jeep dealership was offering me between 14-16k, he told me just to take it there and that CarMax would not pay me that amount. But I said, "you haven't even appraised my truck yet." So then he started telling me my truck is old and blah blah...
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Review
#919316 Review #919316 is a subjective opinion of poster.
Service
Carmax Trade-in
Cons
  • Customer service
  • Staff
  • Product and service quality
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

CarMax low-balled me on value of my BMW.

They offered me $26,000 on a car with a Kelly Blue Book trade-in value of $30,000. Also, they drove the car without my knowledge. If I had known they were going to drive it, I would have gone with them. I felt totally "worked" at that place. They're just another used car lot. I said to them, "ARE YOU KIDDING ME" when they made their low-ball offer. The car is valued at $35,000 in the private market. Rip-off place. The car has 16,000 miles and not a scratch or ding on it. "Excellent condition," they said. Then they offered me a price they would have paid for a car with 75,000 miles on it. The man said they would take it to auction and that was all it was worth. For a 2012 with 16,000 miles on it? I don't think so.
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3 comments
Anonymous
#914460

So what did you sell your car for?

Anonymous
#1028513
@Anonymous

I took it to Encinitas BMW and sold it to them for $30,000. This was after walking out the door after they made an initial offer of $27,000.

The employee actually came running out to the parking lot to make the subsequent offer.

I saw that they listed it for $34,000. I have no idea what it ultimately sold for....but someone got a cream puff of a car.

Anonymous
#904683

what car is it?

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Review
#559885 Review #559885 is a subjective opinion of poster.
Service
Carmax Trade-in
I work as a sales consultant at the Buena Park Carmax and I"˜m going to tell you what is happening at my store. Starting at the top, Troy the LGM, he will let anybody do what they want as long as the store meets budget each day. He walks around the store all day and...
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22 comments
Anonymous
#918341

Maybe the thing to do is find all the customers in the CCM, and inform them about this post. The customers can then make thier own conclussions but at least they are aware.

carmax would not like this idea I am sure, because some things just need to be kept quiet.

Practices like this feed the greedy very well. If you want to make change, you need to look at the people on top.

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Review
#331305 Review #331305 is a subjective opinion of poster.
Service
Carmax Trade-in
Be sure you check the blue book value of your trade-in BEFORE you go to Carmax, or any dealer for that matter...DO YOUR HOMEWORK. Find out the Kelly Blue Book value at KBB.com so you know what to expect or you can ask your credit union for the value of your car...and...
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4 comments
Gary
#418699

Most car dealers don't use the Kelly Blue Book anymore for appraisals. I've bought a couple cars in the last few years and the dealers seem to be switching to an auction house system.

I dealt with Perillo Bentley in Chicago (they sell everything from Fords to Ferraris at this dealership) because the manager was a client of mine. He showed me how he appraised my car and it was done through books and online. Basically, he looked up up price to get a ballpark and then logged in to some auction house website (it started with an M, but I can't remember the name). He plugged in all the info for my car and it gave him a list of all the similar cars that were sold at auction in the last month.

The value at the auction house was $2000 more than Kelly Blue Book. I ended up getting a little over Blue Book. He gave me $11,000. He explained that he would try to sell it himself at the dealership for $16,000 for a month.

If he couldn't sell it, he'd send it to auction and pay an auction fee of a flat $1000. So, for him, it was only a slight gamble. Either he makes $3-5000 selling it himself or he probably breaks even selling it at auction. Again, I know this guy and I know he's very fair, but he might have been a little more generous with me because I helped him out as a client of mine (I saved him $25,000 on a real estate deal he closed on about a month earlier).

But in the end, I got to see how the appraisal process works. After purchasing another vehicle from a different dealership, I asked many questions about the appraisal process and it seemed to be the same routine. This time, my car was $3500 under Blue Book value, so I just sold it on my own. Knowledge is power, so I hope this helped.

And as far as it goes, it's your car... It's your money... If the dealer isn't willing to show you how he comes up with the appraised value of your car, go somewhere else! Ask questions and ask for explanations.

The dealer isn't going to lose money on your trade, so once you see what he did for your appraisal, you can negotiate further until he finally says, "OK, I can't do it because now it becomes a gamble for me." They're not in the business of losing money so once they take on too much of a risk, they'll tell you to leave. At that point, you can take that final offer or walk out the door.

(I always walk out the door to see if they come out to get me. If they don't, there's no shame in going back in.)

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Review
#291610 Review #291610 is a subjective opinion of poster.
Service
Carmax Trade-in
We brought our Mercedes benz to Carmax for a possible sale. Although 10 years old we have had it for 6 and bought it on a lease turn in from MBZ dealer. No accidents, no body damage EVER! Their estimator put down that the car had been "repainted" and offered us 1/3 the...
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6 comments
Frankie S
#537742

People need to stop buying Mercedes and BMW's! Its a status thing and most of the buyers can't afford to fix them.

People need to be more sensible in buying a car that is practical and affordable. These vehicles have very little value when they have high miles on them.

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Review
#257899 Review #257899 is a subjective opinion of poster.
Service
Carmax Trade-in

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