State: California Product: Carmax Loan Clear all filters (4 of 32 reviews match)
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Carmax is the New WalMart....there largest used car dealership in US. Corporation worth Billions!! Profit margin is insane, Carmax make 4-7k per car on there lot...don't believe me? Go appraisal your car at Carmax and look up same vehicle on Carmax website...you will...
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Review
#776754 Review #776754 is a subjective opinion of poster.
Service
Carmax Loan
Reason of review
Not as described/ advertised
Have voice message of CHRIS at CARMAX of Charelston telling me that they would pick the car up and return my down payment in full that the funding had expired even though another loan was in place to buy the car anyway they told me that under no certain conditions...
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3 comments
Frankie S
#584759

Truth, nice way to take care of a customer! Bravo!

You get an A+ for people skills.

A typical carmax guy! carmax is doomed my friend, so maybe you should start looking for something else.

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Review
#365773 Review #365773 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$600
Tags
  • Small claims court

CarMax in Ontario, Ca

My mother purchased a 2002 Jeep Wrangler from Carmax on Dec. 2, 2009. The car was acutually purchased for me to get to work. When we purchased the Jeep, the salesperson told us the car had a clean carfax. And its funny cause when you walk into a CarMax they promote that and even in their TV advertisements. We decided to trade in the Jeep this past week and while making the deal for a newer car, the salesperson gives me a copy of the carfax that shows the jeep was involved in a car accident in 2003. So here we are, we have a loan through Carmax financing for a vehicle that does not have a clean carfax, we can not trade it in because the value of the jeep decreased because of the car accident in 2003. I feel for all of the people that have written a review about their experience. It can happen to anyone even a person like myself who is in law enforcement. But I will just continue to press this issue to get it resolved.
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3 comments
Anonymous
#384169

I don't know if you were misinformed but carmax uses autocheck not carfax. Being in law-enforcement you should know different agencies report to the two different companies.

I always pull both when looking at cars.

You'd be surprised the differences on the two. Strange I know, but it is what it is.

Anonymous
#380986

:roll Sounds alot like Public Motors in Orange County. They ought to shut these places down.

Anonymous
#377711

Never ever, ever, EVER believe Carfax! EVER!

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Review
#276130 Review #276130 is a subjective opinion of poster.
Service
Carmax Loan
CarMax at White Marsh, Maryland attempted to steal $$17,668.90 from my elderly parents. They succeeded in getting approximately $10,531.36. CarMax at White Marsh, Maryland denied my 77-year-old father a Cash for Clunkers deal, told him it was over 3-days before it...
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5 comments
Frankie S
#648536

I will agree with you dotherightthing, carmax is unethical.

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Review
#157671 Review #157671 is a subjective opinion of poster.
Service
Carmax Loan

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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