State: California Product: Carmax Customer Care Clear all filters (3 of 47 reviews match)
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2.5
Details
Bought car I wanted from Carmax. The usual sales-tactics for superfluous, monthly costs--to be added to monthly installment total--but mild pressure only; easily countered/quashed. Left Carmax feeling less "raped" than customers usually feel after car dealership...
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Review
#1082059 Review #1082059 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Problems with payment
1.4
Details
It takes 12 days to get in their shop!!!!! MINIMUM WHAT A SHAM!!! THEY DO NOT EVEN GIVE YOU A CALL BACK! THEY SUCK AND I WENT RIGHT TO THE TOP AT THE CONSUME DEPARTMENT AND COULD NOT GET MY CAR SEEN BY THEIR GARAGE!!! IT IS OBVIOUS THERE IS ZERO CUSTOMER SERVICE AFTER...
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Review
#932198 Review #932198 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • No callbacks and zero help
  • Customer service after purchase
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Let the company propose a solution
Tags
  • No Service Available
3.4
Details
00 Discount on the deductible if taken to Carmax. This tells me they want to service your vehicle. I have driven for 30 years and have managed a fleet of 40 vehicles, I have never had such a frustrating experience. Car breaks down on Wed. afternoon, called Carmax to...
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1 comment
Anonymous
#1204472

Bottom line - don't buy a Dodge...especially a used one. They are one of the crappiest automobiles made...

Review
#902618 Review #902618 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Awful customer service
Reason of review
Poor customer service

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Reviews

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