State: California Clear all filters (155 of 1166 reviews match)
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5.0
Details

Update by user Oct 03

Ax care arranty

Original review posted by user Oct 03

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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Review
#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution

Carmax review in Santa Rosa, California: Keys r locked in vechicle

Keys are locked in car I need roadside assistance my phone is in side
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Review
#1703843 Review #1703843 is a subjective opinion of poster.
Reason of review
Poor customer service

Carmax review in San Jose, California: Scam calls

scam call after getting an appraisal on a car do not recommend stay away if you can
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Review
#1668071 Review #1668071 is a subjective opinion of poster.
Pros
  • Variety of cars
Reason of review
Poor customer service

Carmax review in Roseville, California: Somewhere else

1.0
Details
In the market for a new truck was going to carmax but after all these bad reviews about them not following up for people who have already spent their hard earned money. I think I'll go elsewhere.
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Review
#1566661 Review #1566661 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
0$ lost thank god
1.0
Details
2018 Tahoe White Low Miles Carmax Fairfield Called and went through the details and condition of the SUV with Sales person Larry. Only after being assured his description of the SUV met our needs picked up the family an drove 1 1/2 hours . Asked him if he knew how to...
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2 comments
Jan p
#1551660

The average markup is 3500 dollars up..one would expect better cars and service

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Review
#1340463 Review #1340463 is a subjective opinion of poster.
Service
Carmax Car Painting
Pros
  • Leaving
Cons
  • Anything everything about carmax sucks
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Paypal me gas money back for miss representation
1.0
Details
They lied to me about having to return the vehicle and said nobody would approve my auto loan, (whixh was totally false) and then they said i hD to repurchase the vehicle with them as my financial company at a much higher interest rate. They ruined my credit, and I am...
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Review
#1303124 Review #1303124 is a subjective opinion of poster.
Service
Carmax Auto Loan
Reason of review
Everything
Loss
$50000
Preferred solution
Full refund
Tags
  • poor employee
  • Ripoff scam thieves
3.0
Details
While the help from the sales associate was fine and the appraisal process fairly quick and easy the quote was insulting. I brought in a 2014 Nissan Altima in excellent condition with only 8,000 miles on it. The quote I received was for $10,500. There was a 2014 Altima...
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Review
#1300996 Review #1300996 is a subjective opinion of poster.
Service
Carmax Estimate
Pros
  • Sale assocaite
Cons
  • Appraisal
Reason of review
Pricing issue
2.0
Details
CarMax, not a reputable Used Car experience
Carmax is a J.O.K.E. ! Went in Thursday to get an appraisal on my sons car, came back as an ok offer. His grandfather said go ahead and look on the lot for another car. Found what we thought was a gem, a 2013 Infiniti G37 w only 17k miles, great buy? HHHMMMMM keep...
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2 comments
Anonymous
#1434420

No cords or threads showing, There is nothing wrong with them.

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Featured
Review
#1108429 Review #1108429 is a subjective opinion of poster.
Service
Carmax Trade-in
Cons
  • Worst car buying experience ever
Reason of review
Damaged or defective
Loss
$416
Preferred solution
Let the company propose a solution
3.3
Details
Carmax pulled a fast one. Carmax increased their profit by misquoting the payoff balance by over $50. On top of that, no one explained to me that they would take 2 weeks to submit the payoff balance on my outstanding loan. As a result, the finance company took another...
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Review
#1239299 Review #1239299 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Process seemed very straightforward and efficient
Cons
  • Being hoodwinked - told an inaccurate and low payoff amount
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Carmax Appraisal

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

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Latest Question

Carmax Questions
3.3
Details
Purchased a 2015 Kia Optima Hybrid....I picked up and no sd card in the vehicle....Radio was not working so waited almost 2 weeks for the SD card to come in. SD card came in and did not help with the radio. On probably 4th week I brought the car in due to radio and...
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1 comment
Anonymous
#1443743

What is an "SD card" ? Your entire complaint is moot to those of us who are unfamiliar with that term. You don't want Sirius anyways, free or not ; they will become your new best friends after the trial period expires and pester you about "your account" for the rest of your life.

Review
#1206791 Review #1206791 is a subjective opinion of poster.
Product
2015 Kia Motors Optima Hybrid Car
Pros
  • Salesperson
Cons
  • No response to my issues
Reason of review
I do love my car even more if Navigation worked