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My grandson purchased a car from Carmax last April and I agreed to cosigned for his loan. Unfortunately the sales person, Lance Rupprecht, who I scheduled an appointment with turned us over to a neophyte sales person as he was also involved with another customer.

That person clearly was inept and I had to assist him with filling out the paperwork which took considerable time. Unfortunately he did it incorrectly and I mistakenly when signing a myriad of paperwork, it included one that caused me to be co-owner.

When I contacted Carmax Finance they told me the only solution was for us to take out a loan at another institution.

Product or Service Mentioned: Carmax Sales Representative.

Reason of review: Order processing issue.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

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