I wish to complain about my Gray 2012 Nissan Altima (Vehicle Identification Number-1N4AL2APCC190974) that I purchased on Friday September 15, 2012 at your Virginia Beach, Virginia. I am complaining because of the following issues: Deceptive Business Practices and Poor Customer Service.
The reason why I am dissatisfied is because your organization has failed to keep its promise of selling me a good quality vehicle. Since my vehicle purchase on September 15, 2012, I have experienced the following problems:
-Defective Car Battery-the car battery went down during a road trip, and it was recharged. The battery went down again that could possibly be a defective or wrong car battery that was installed in the vehicle. Thus, it cost me $70.00 in towing fees to transport my car to a Nissan dealership (i.e. Charles Barker Nissan-Norfolk, Virginia).
-Failure to properly install Nissan Altima Front Brakes-I complained about the front brakes because they were continuously squealing. They ignored my complaint. The vehicle was taken to Charles Barker Nissan in Norfolk, Virginia. A vehicle technician did a diagnostic test on the front brakes. The technician noticed that CarMax had installed the wrong front brakes on the car.
-Failure to properly re-install Nissan Altima Vehicle Hubcap-After the correct Nissan Front Brakes were installed on the vehicle, the hubcap fell off of one of the wheels. Thus, it posed a safety hazard and it could have caused a serious accident.
-Random opening of car trunk-I contacted two CarMax Locations (Virginia Beach, Virginia/Marietta, Georgia) that vehicle trunk was randomly opening while the car was driven. This is a safety risk because it obstructs the rear view of the vehicle, and it creates a blind spot for the driver.
-Poor Customer Service-The customer service representatives in the Vehicle Repair Department are unprofessional. To illustrate, I spoke with the Service Manager about my car problems. I was upset because I purchased a new vehicle and it had numerous maintenance problems. The Service Manager was unconcerned about my car problems, and it took a long period of time to handle my vehicle complaints.
Monetary Loss: $16000.