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1.9
Details
She has the car for only two months and it has been to the shop three times. And now the engine light us on. And 10 problems came up. I call thwm to complain and manager treated it like a joke. He didntveven take my number to call back. They are full of ***
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1 comment
Anonymous
#1608051

I too bought a car from CarMax for my daughter. They said it was not in any collisions w/ paperwork to 'prove'.

The right doors had window and locking issues, sensor lights were coming on, and eventually the front door wouldn't even open. All with in the first week. Since car was still under factor warranty, I took it to the dealership, and dealer stated they could not fix it since it was in an accident. Really?

Took it back to CarMax for repair and stated that it WAS in an accident. They couldn't have cared less, but said that they would fix it.

After over two months, still no car, and had to hire an attorney to unwind the deal. It's still in process.

Review
#1356278 Review #1356278 is a subjective opinion of poster.
Product
Car
Reason of review
Damaged or defective
The CSR Dan Boehling at the Midlothian location provided unprofessional customer service. His mannerism was down right unpleasant and unnecessary. He seemed as if I was taking up his time and did not want to provide me with the best customer service possible. He...
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Review
#1355934 Review #1355934 is a subjective opinion of poster.
Service
Salesstaff Customer Care
Cons
  • Csr dan boehling
Reason of review
Poor customer service

Carmax review in Greensboro, North Carolina: NOT GOOD

1.0
Details
I WAS THERE FOR 50 MINS, NO ONE CAME UP TO ME , DIDNT ASK ONE QUESTION OR SAY NOTHING , I WAS GOING TO BUY A CAR.
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Review
#1354644 Review #1354644 is a subjective opinion of poster.

Carmax review: Oil change service

I was there for the oil change appointment and after few min told to come in 2 hours because mechanic going to lunch. I asked if I can talk to the manager and they said she’s at lunch . I was trying to explain thT I’m going out of town. Then finally another staff said it’s ok we will find a way. That’s Not acceptable .
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Review
#1352705 Review #1352705 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Poor customer service
3.1
Details
After spending 60k on a vehicle I got the run around and then lied to on multiple occasions. At first there was no explanation about where the car was after being told it was on the way and then it took another two weeks. Once the car arrived I had to return to Carmax...
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Review
#1352064 Review #1352064 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.0
Details
Twice Carmax failed! We found a car we wanted on Carmax's website. We had the loan pre-approved. First time, we put the car on hold via the website and later that night requested it transferred to the Bristol office. Next morning, no phone call. We finally call...
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Review
#1349980 Review #1349980 is a subjective opinion of poster.
Pros
  • Website looks like it works
Cons
  • How the website worked or did not work
  • Terrible transfer policies
  • Worthless employees
Tags
  • multiple complaints
  • Waste Of Time

Carmax review in Tyler, Texas: Payments

I couldn't talk to anybody because of it being Sunday
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Review
#1345023 Review #1345023 is a subjective opinion of poster.
Reason of review
Trying to push my payment back 1 week in between jobs
1.0
Details
2018 Tahoe White Low Miles Carmax Fairfield Called and went through the details and condition of the SUV with Sales person Larry. Only after being assured his description of the SUV met our needs picked up the family an drove 1 1/2 hours . Asked him if he knew how to...
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2 comments
Jan p
#1551660

The average markup is 3500 dollars up..one would expect better cars and service

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Review
#1340463 Review #1340463 is a subjective opinion of poster.
Service
Carmax Car Painting
Pros
  • Leaving
Cons
  • Anything everything about carmax sucks
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Paypal me gas money back for miss representation
PURCHASED A CAR IN MARCH , AND CAR IS UNDRIVEABLE NOW (AUGUST). CONTACTED CAR MAX SERVICE TO GET MY CAR TOWED THERE. THEY HAVE NO APPOINTMENTS AVAILABLE UNTIL AFTER LABOR DAY (1 WEEK). YOU WOULD THINK THAT THEY WOULD ALWAYS HAVE SPACE FOR EMERGENCY SITUATIONS FOR...
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Review
#1340039 Review #1340039 is a subjective opinion of poster.
Service
Carmax Repair
1.0
Details
My daughter found the car she wanted on carmax. we already had preapproval on the car loan. Later that day she requested to have it transferred. They couldn’t find it. She had email confirmations and everything. The local office called four days later and said someone...
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Review
#1336882 Review #1336882 is a subjective opinion of poster.