New Reviewer

I'm trying to get more information on my Maxcare plan.

There is something wrong with my from axle. It is drivable but I do not feel comfortable driving it to one of the locations. So I need it towed to one of the shops on the list. Also am in need of a rental. Not sure which number to call the one I did find said it's closed. But it said 24 hour roadside assistance
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ID
#2996842 Review #2996842 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Carmax 125 point inspection? Get your own as well.

Original review updated by user Sep 18, 2021
The CarMax car I bought (and is going back) does not appear to have been inspected at all. The squeaks and rattles are hilarious, like an orchestra. Im not joking. Its not just a squeak or two, It is a constant huge number of squeaks and rattles. Never heard anything...
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ID
#2881604 Review #2881604 is a subjective opinion of poster.
Location
Loveland, Colorado
Pros
  • Excellent trial and return policy
Cons
  • Very poor quality of some so called inspectedcars on lot
  • Waste of time buying and returning uninspected vehicle
Preferred solution
Apology

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New Reviewer

I'm a dealer and I like to register

I samer Nasan I got wholesale dealer license and I want to register in the auction what the best and faster way to be in
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ID
#2856231 Review #2856231 is a subjective opinion of poster.
Pros
  • No pros
Preferred solution
Acces to the auction

Job application

I applied for a position called Vehicle Condition Assessor. I received an email that said that you were not interested in me and the you are more nterested in other applicants. My question to you is, what about my application makes me unwanted for this position? I...
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ID
#2833014 Review #2833014 is a subjective opinion of poster.
Location
Antelope, California

Purchase

I was trying to purchase a car online, I got approved and someone called me. When they called I was at work with a patient so I asked them to call back in a couple of hours once Im done seeing my patients. We set a time of 3:15 pm central. When they didnt call back I figured they were busy and would get back with me. The next day I still had heard nothing so I called in and the car was on hold by someone else by that time. So I went into the Norman OK location found another car I liked and asked to test drive it, they told me that they didnt have time to let me test drive. Dont seem like they really want to sale a car.

User's recommendation: It isn’t for future customers it’s for CarMax. I understand no hassle but it doesn’t really seem like you all want to sell a car.

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ID
#2829424 Review #2829424 is a subjective opinion of poster.
Location
Newcastle, Oklahoma

Car transfer issued

I saw a vehicle that I like I wanted the vehicle to be transfer to Miami the price I saw said 599 to my destination. two dates later they change it to 1099. I called and complied and I was told I will get a call back on this issued, so far no one has contact me about it
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ID
#2813637 Review #2813637 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Bad experience

CarMax - Bad experience
CarMax - Bad experience
CarMax - Bad experience
CarMax - Bad experience
I purchased my mini van last night asked if the vehicle would be cleaned they said yes vehicle smells like cigarettes good in sets and makes a noise over every bump
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ID
#2803558 Review #2803558 is a subjective opinion of poster.
Location
Gastonia, North Carolina
Preferred solution
My car cleaned and fixed

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New Reviewer

Car was dirty and not gassed up

I went for a test drive in a Nissan Juke. Love the car. When I was checking it out, I saw a dirty napkin and popcorn under the drive seat. The sale associate told me that the car would be cleaned and gassed up. Neither thing was done. 20, 0000 on a car and they can't clean it

User's recommendation: don't leave until its clean and full of gas . double check.

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ID
#2793720 Review #2793720 is a subjective opinion of poster.
Location
Waukesha, Wisconsin
Pros
  • Have access to a lot of vehicles
Cons
  • Misleading information
Preferred solution
Let the company propose a solution
New Reviewer

Not happy down right mad

I paid my car off and still haven't got my title after more than 2mounts, I have called them to ask about it, and they gave me excuse.

User's recommendation: simple dont buy from them.

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ID
#2773753 Review #2773753 is a subjective opinion of poster.
Preferred solution
get my title

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New Reviewer

Sold a car I waited weeks to reserve.

Found the car I had been searching weeks for. It was "coming soon" to a TX dealership, so I requested an alert when it became available. I enabled notifications for all emails, checked every time one came in, dozens a day. On about day 10, got the notice, immediately sent all requested info to arrange transfer to Birmingham store. The site said someone would call to confirm the appointment. Waited two days, no call. So I called them. I was told someone had an appointment that afternoon to drive the car. They didn't care in the slightest that I had already reserved it. They sold it from under me that day. I am furious. So

User's recommendation: Call daily, several times if necessary if you find a vehicle you want.

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ID
#2771833 Review #2771833 is a subjective opinion of poster.
Pros
  • Variety of cars
Cons
  • Customer relations pathetic
Preferred solution
Let the company propose a solution
New Reviewer

Prob with car since I bought it

CarMax - Prob with car since I bought it
Compre mi carro.en carmax, cuando lo fui a comprar tenia defecto en el pasagero Puerta y pedi lo arreglaran, me Llaman el siguiente dia y me dicen que todo esta listo y arreglad
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ID
#2747466 Review #2747466 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Preferred solution
I want my car fix

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New Reviewer

False Advertisement/Buyer Beware

For legal reasons, I need to keep this short and accurate. They tried what is called a bait and switch, by falsely advertise options that are not on car, and then say, oh sorry after deal is almost complete, hoping you still buy the car. Let me just say buyer beware! I'm in the process of taking them to court. Update to follow.

User's recommendation: Buyer Beware when buying a car from Carmax.

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ID
#2747437 Review #2747437 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Pros
  • Location
Loss
$500
Preferred solution
I do not want anything in return. I just want customers to be careful of this company, especially Boynton Beach Carmax. Just to be fair, this is the only and last time dealing with Carmax, They are the definition of a used car salesman. Buyer beware!

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New Reviewer

Lack of customer service

There was a huge mix-up with pay-off information from my bank. Carmax has ended up with $20,000 of our money and we cannot find someone on the telephone to help us. We are on hold endlessly and receive no response when we finally talk with someone.

User's recommendation: Be very careful when you return a car using their 30-day guarantee - this arrangement has cost us hours of time due to ineffective working with the bank we use and we are left with no knowledge of when our money will be repaid to the lender.

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ID
#2747058 Review #2747058 is a subjective opinion of poster.
Location
Augusta (Richmond County), Georgia
Pros
  • Good sales people
Cons
  • Terrible after-purchase customer service in business office
Loss
$85
Preferred solution
assurance overpayment check is in the mail to our lender. We sit for hours on phone! The last person said "hold on just a minute" to verify receipt of email from lender 15 minutes after sitting on hold we are out interest in amount of around $85.00

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New Reviewer

Disgusted

July 25, 2021 I purchased a 2017 Lincoln Navigator Select for the Ocala, Fl location. We test drove it, inspected it, and everything seemed good, no issues. On the way home, on the passenger side where my daughter was a huge palmetto bug crossed her foot. We didn't...
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Featured
ID
#2743627 Review #2743627 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Carmax sold car with damaged headlight

Carmax sold car with damaged headlight
Carmax sold car with damaged headlight
Carmax sold car with damaged headlight
Purchased vehicle from Carmax on 2/27/21. Took car to Carmax on 3/18/21 due to "static bend light" warning. They advised me to take car to BMW dealer since car is still under factory warranty. BMW denied repair because they said light assembly is damaged by externalfactor. Carmax is refusing to take responsibility, claiming store warranty expired. They fact is damage existed when they sold me vehicle and they knew about it because I brought it to their attention

User's recommendation: BE EXTREMELY CAREFUL WITH CARMAX. They don't appear to be honest about the condition of their vehicles.

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ID
#2728850 Review #2728850 is a subjective opinion of poster.
Location
Lithia Springs, Georgia
Product
Bmw Car
Pros
  • Easy transaction
Cons
  • Lack of responsibility
  • Poor customer service
  • Dishonesty
Loss
$5522
Preferred solution
Pay to repair damaged headlight assembly the sold vehicle with.
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