CarMax
Reviews and Complaints
CarMax not worth it
Paid to have car transferred in and they never called to tell me the car was in.
CARMAX ARE RETARDED
Carmax Oak Lawn Il, Unreliable service, incompetent.
Took my Jeep Cherokee Laredo in for service to Oak Lawn Carmax in Illinois. for a hood Traction bar repair and to check to see why the speed decrease while driving.There was a $50 deductable for traction bar and a $100 deductable for the checking of the decrease of speed, totaling $151.
My problem is my vehicle was there for 7-8 days and all the tech managers kept calling me wth no clue on what they were looking for with the speed issue and said they dont see a problem, so after a week I agreed for Carmax to send it to a Dealership to check for problem, and their conclusion was a rear different tread tire was the cause. While I disagreed I just needed my car , so i paid for the $151. As I left the lot to a gas station on the next block the seat belt light came on, I drove home because I wanted to talk to the manager Dave Nidbit directly who were gone for the day, the next morning I called CarMax dave Nidbit and Edwin , both who said its not there issue and it would require another $50 diag charge , I disagreed because the light didnt satrt coming on till i received the car back from them.
Maybe a oversize person did something with my seat belt Dave Nidbit was oversized , it could have been him. So im forced to pay a deductable to someone else which I expect Carmax to cover and if repairs that warranty doesnt cover Carmax Oaklawn is responsible.
Inability to deliver a descent car ... period!
COMPLETE RIP OFF!!!!!
CARMAX had us wait 5 HOURS to tell us....
Last Saturday, my husband and I went to Carmax in RoundRock, TX to purchase a car....Let me tell you how horrible our expierence was and how we now know what EVERYONE is saying about them..If you like a car their DO NOT BUY!!! well becasue YOU CAN'T!!!...
Here's my story... We go to carmax, pick a car, get approved, and then we wait....wait.....wait..... 5 HOURS later, broken evening plans, after singning my current car's title over, after signing ALL of the paperwork, they had already taken my car plates off my car I was trading in, ripped of my state inspection, ran my gas all they way down,... they dont even offer us water as Im trying to find a $1.30 to buy some from the snack machine...
we are starving by this time...then something weird starts to come to our attention. Our sales dude Kevin, starts looking frantic and keeps passing us but will not look at us.... Sales managers are looking all around the office. there is only 15 minutes before closing...
Kevin walks up to us and says " I hate to be the bearer of bad news..." My husband and I are thinking.." what?..we will need to come back in the morning to wrap this up...?" He replies, " We can't sell you the car, we can't find the title..and it will take 30 days to get a new one."... we were PISSED!!! and rightfully so... He didnt even say sorry...
NO ONE did... we had wasted our time, broken plans, they tore off my state sticker ($75 bucks).. ran my gas ALL the way down becasue they kept it running while they were "checking it out".. made us pay to get a copy of my car title for thier records on my trade in..and they didnt even offer us A gift card not even $10 bucks for our time, for all The $h*t they put us through.....
I have and will LET everyone know about Carmax... o h yeah and the next Saturday we went and bought from Champion cheverolet in NW Austin and it was PAINLESS!!! we got an awesome new G-ride and 3 point sless on our APR rate...
Carmax said the best they could do was 8.5 % and Champoion got us 5%..... Mark my words you WILL be sorry when you go and even more pissed when you find out it is a lemon..".Just sayin..."
Twenty one Point Inspection
Damaged and false repair with damage to care
Carmax....Front bumper peeling for the 2nd time
CARMAX VA - RIP OFF
Carmax
my husband went online to make a car payment and the web site was temporarily down. the payment did not take, so the site said "incomplete"
He waited a few minutes and went back in to make a payment and this time received a conformation #, however CarMax took 2 payments out of our account and has caused other checks to utility bills to be returned NSF.
He called the company and was very business like, requesting that they refund our money from the first payment and gave them the details of the payment. The person on the phone was very cordial and said that if we faxed the information they would credit us.
The next day, no credit was received and I asked my husband to call again and speak to a manager who frankly told him that they didnt' care if we only wanted to make one payment and that the overdrafts were not their fault. he said that it would take up to 7 business days to credit our account back.
In the mean time we have had a hard time and it's costing us double what the payment would have been. We will never deal with Car Max again. They do not care about the welfare of their customers and the money is earning interest while we are hurting on this end.
If we can get a loan elsewhere, we will and not look back. I am so upset that they have stung us. They should have had the courtesy to call and ask if we meant to make 2 payments and......couldn't they tell on the other end that a confirmation was not given on the first payment??? and that it was NOT affirmed???
Carmax, Cincinnati Ohio, just plain ignorant.
Beware: you'll get screwed on CarMax Purchase of your car
Purchased 2009 Smart fortwo Passion from Potomac Mills, Virginia CarMax in Mar 2011. Had 7,000 miles at the time. Sold it back to same CarMax in Aug 2012 with 25,400 miles. They paid me $8000. A few days later I saw it for sale on their website for $12,998!!!!! A profit of nearly $5000!!! To save you the math, this is a 60% profit!!!!
There are veeeeery few legitimate businesses, particularly in these economic times that gets a 60% profit.
I called and complained and got an earful of "corporate speak"..."we have to send all cars thru reconditioning process, winter is around corner and prospective buyers will worry about how it does in snow, yadda, yadda, yadda." Bottom line: nothing, nada, zippo. I have purchased several cars thru CarMax because I felt that they were treating me fairly....NO MORE!!!
Greenville, SC Carmax
- Prev
- 1
- ...
- 67
- 68
- 69
- 70
- 71
- ...
- 96
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
carmax makes money in every aspect of a deal. Why give a dealer business when the customer is getting ripped in every way? Is it true that service gets a commission for finding something wrong with a customers vehicle?
Carmax makes money on they buy rates from the banks . Its not unheard of of a co-signer getting their kids low rates go to credit union NEVER PPL USE CARMAX FINANCE PRODUCTS they are way over priced rates are jacked up !
for every rate they get 4 points or a flate plus a buy rate .
BEWARE of the *** cars they sell . SERIVCE is not a place I would bring my worst eneimes car
I dont know carmax corporate boy, why do YOU like to lie? Just kidding.
I know its to make a paycheck. Anyway this chick isnt an author. Read between the lines.
She got insulted by the carappy carmax offer & cosigned for a much better one at a dealer. No doubt a better warranty too.
Your daughter DID NOT get approved at a new dealership with 0% interest with her being a first time buyer. don't lie.
hahahahaha! "Because it was going to be my daughter's car, I couldn't buy it in my name."... lie again.. why not?!
If you know anything about finance and loans at all, you can pay off the loan at anytime you're not obligated to keep it for 6 years. but i am not sure why you couldn't cosign it for her and have the interest reduced to 3-6% since you have excellent credit. People like to lie not sure why