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You should never trade your car to Car Max Here is why I had a 2007 Toyota Camry with 130,913 miles on the odometer all miles are original and not tampered with and odometer was never replaced and never broke The KBB value is 2,590 but car max only offered 1000 and...
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Review
#1424490 Review #1424490 is a subjective opinion of poster.
Service
Carmax Trade-in
1.0
Details
My car got towed Tuesday, November 13, 2018 to a repair facility [International Auto] a third party repair shop accredited by Carmax through my extended warranty Maxcare. I did not receive a rental until that Friday after making several attempts to contact enterprise,...
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1 comment
Anonymous
#1605939

Don't be fooled they are Circuit City

Review
#1409675 Review #1409675 is a subjective opinion of poster.
Product
Carmax Maxcare Protection Plan
Reason of review
Poor customer service
1.7
Details
I purchase a Mitsubishi Gallant in 2004 which was paid in full. the dealership put all this warranty on the vehicle that was not authorize because the vehicle was a gift and it was being driven to another State. the salesman told me that the application has not been...
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Review
#1408665 Review #1408665 is a subjective opinion of poster.
Product
Warrantech Warranty
Cons
  • Way they lied to me
Reason of review
Good customer service
Tags
  • monetary losses
2.3
Details
Arranged financing through Carmax and paid for a transfer of a vehicle. This was a less than pleasurable experience, resulting in multiple telephone calls. 13 days after receiving notice the vehicle was shipped, I happened to get a call from Carmax representative...
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Review
#1407457 Review #1407457 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Ease of shoipping from home
Cons
  • Selling of my car i paid to transfer
Reason of review
Poor customer service
Loss
$24000
Preferred solution
Price reduction
Tags
  • Selling Scam
Car wont start and we purchased a pricey add on warranty when we bought the vehicle 9 months ago ( which I was against ) ...... and this is why ....... We have emergency road side service , but we were charged for towing ( why have it ???) for a 25 mile tow to nearest...
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Review
#1387351 Review #1387351 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$200
Preferred solution
Let the company propose a solution
1.0
Details
In early June 2018 the car was totaled. Nationwide Insurance Agency finally got a check to Carmax to pay off the vehicle in August 2018. Carmax began calling me in September 2018 stating that I was behind on my payments. I explained the situation and they stated that...
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1 comment
Anonymous
#1594549

that's bull s%#t'''''they were trying to put some extra money in there pocket sounds like to me.... I will never do bizz with them....

Review
#1386763 Review #1386763 is a subjective opinion of poster.
Service
Carmax Auto Loan
Reason of review
Problems with payment
Preferred solution
Credit repaired and refund check resent for gap insurance
I bought our third car from CarMax 5 years ago. I said I did not want a warranty and then when the paperwork came out, he had put in the warranty. Salesman told me that if anything went wrong with the car, it was covered. Three years later, I went to the dealer for a...
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Review
#1370174 Review #1370174 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
I purchased a car from Carmax 1 year ago and thankfully I purchased the extended warranty. When it was time to renew my registration, I discovered that the car will not pass smog. I took it to Carmax and the service department was horrible... they told me to let the...
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Review
#1368326 Review #1368326 is a subjective opinion of poster.
Service
Carmax Repair
2.3
Details
I purchased my Infiniti G37 from Carmax in Lancaster PA about 2 years ago. My car was transferred from a location in Georgia. My experience has been lackluster with this company. The car was in no condition to be sold when I arrived to pick it up. Had a certified...
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Review
#1365616 Review #1365616 is a subjective opinion of poster.
Cons
  • Quality of vehicles
Reason of review
Poor Quality Control
Preferred solution
Let the company propose a solution
1.9
Details
She has the car for only two months and it has been to the shop three times. And now the engine light us on. And 10 problems came up. I call thwm to complain and manager treated it like a joke. He didntveven take my number to call back. They are full of ***
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1 comment
Anonymous
#1608051

I too bought a car from CarMax for my daughter. They said it was not in any collisions w/ paperwork to 'prove'.

The right doors had window and locking issues, sensor lights were coming on, and eventually the front door wouldn't even open. All with in the first week. Since car was still under factor warranty, I took it to the dealership, and dealer stated they could not fix it since it was in an accident. Really?

Took it back to CarMax for repair and stated that it WAS in an accident. They couldn't have cared less, but said that they would fix it.

After over two months, still no car, and had to hire an attorney to unwind the deal. It's still in process.

Review
#1356278 Review #1356278 is a subjective opinion of poster.
Product
Car
Reason of review
Damaged or defective