Bait and switch | Carmax review from Winslow, New Jersey

2.6
Details
First week of April I contacted a sales person at Carmax looking for a crossover easy to get in and out of. Was told a Nissan Rogue would be arriving in eight days. We said we wanted it and secured a loan on line! six days later we got a call saying Carmax would find a second car as a back up in case the one we wanted did not show. The agreed price on the Nissan was $5995 however once the car arrived it was marked up to almost $10000. Carmax never intended let the Nissan Rogue sell for $5995 even after hearing a recording the salesman quoting $5995.
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Review
#1516574 Review #1516574 is a subjective opinion of poster.
Reason of review
Switched advertised price
Preferred solution
Let the company propose a solution
carmax in the phx az area has very rude sales people, if you are trading in a vehicle they want to test drive and evaluate it before you even get a chance to look at the vehicle your interested in. The Kelly bluebook on my trade in was 26,900 which they offered me...
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Review
#1566036 Review #1566036 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
My msg is only to inform the public
1.3
Details

Update by user Jan 23, 2019

CarMax has made no effort to contact me so I filed a complaint with the BBB, State Attorney Generals office and their CEO. If non of my efforts are fruitful my only recourse is to litigate.

Original review posted by user Dec 24, 2018

I recently purchased a 2015 Infinity Q50 with 7k miles on it from Car Max....
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3 comments
Anonymous
#1618360

I guess you don't really need a lecture at this point, but I'd bet you will examine your next auto purchase in person and up close. We've all committed errors in judgment regarding cars (even brand new ones) - don't beat yourself too harshly - unfortunately, sometimes that's how we learn important lessons that we remember forever.

Maybe this will help you to avoid an even worse mistake sometime in the future.

I've made a lot of blunders in a lot of subjects but try to learn from it (TRY, that is) and I promise you that I recall clearly and distinctly anything that cost me as much as your issue has you. Better luck !

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Review
#1432121 Review #1432121 is a subjective opinion of poster.
Cons
  • Refused to properly repair the vehicle they sold me
Reason of review
Poor customer service
Loss
$6
Preferred solution
Have the car repaired properly or remburse me the money to have it done.
Tags
  • car never checked thoroughly

Car paid off, now being reported as late | Carmax review from Kennesaw, Georgia

2.5
Details
Car paid off, now being reported as late - Carmax review
Purchased a car from CarMax in 2017; in November 2018, received "date stamped" correspondence from CarMax load "paid in full". Now receiving notices from three credit bureaus that Car Max is reporting that I am (3) three months behind and owe them $1100.00
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1 comment
Anonymous
#1776669

Paid off my car and it's been 2 months and I still have not received the title to my car. Plus, they still owe me an over payment.

I will no longer buy a car from CarMax. Never again.

Review
#1458070 Review #1458070 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Process seemed very straightforward and efficient
  • Efficient car buying process
Cons
  • Problems with finance department
  • Problems now experiencing with finance department
Reason of review
People not properly doing their jobs
1.0
Details
We bought a 2010 Dodge Ram from carmax was told by the salesman that it had a $800 driver fender ding and that was all after we went back out and looked over it again we thought it must've been a very minor ding at the price of $800. Well that was absolutely NOT the...
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Review
#1159578 Review #1159578 is a subjective opinion of poster.
Found a vehicle that I wanted and had it shipped from Missouri to Alabama ($300). Got a call from Deborah that the car had arrived and to set up a test drive. I did some research on the vehicle and the one I was planning on trading in. Black book resale for the car I...
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Review
#1497195 Review #1497195 is a subjective opinion of poster.
Cons
  • There are too many to list
Reason of review
Pricing issue
Loss
$500
Preferred solution
Let the company propose a solution

Can I trust them | Carmax review from Las Vegas, Nevada

2.6
Details
wow $4,000 of warranty repairs 600 out of my own pocket and one of the components that they replaced is broken 2 months later the manager hasn't called me back yet
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Review
#1504954 Review #1504954 is a subjective opinion of poster.
Service
Carmax Repair

Problem with car | Carmax review from Smyrna, Georgia

When I bought it! Back tires keep wearing down! Something wrong with car!!! Already spent over $400.00 but problem still exists!
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Review
#1564583 Review #1564583 is a subjective opinion of poster.
Pros
  • Negative
3.0
Details
everyone i interacted with at this location was great (only reason they’re getting any stars). got the car i wanted, no problem. i asked plenty of questions, checked the car out, etc. however, a month and a day later (conveniently out of the 30 day warranty), all of a...
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1 comment
Anonymous
#1621939

You bought a Audi. Enough said.

Review
#1432727 Review #1432727 is a subjective opinion of poster.
Product
Audi Car
Reason of review
Damaged or defective
1.0
Details
2018 Tahoe White Low Miles Carmax Fairfield Called and went through the details and condition of the SUV with Sales person Larry. Only after being assured his description of the SUV met our needs picked up the family an drove 1 1/2 hours . Asked him if he knew how to...
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2 comments
Jan p
#1551660

The average markup is 3500 dollars up..one would expect better cars and service

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Review
#1340463 Review #1340463 is a subjective opinion of poster.
Service
Carmax Car Painting
Pros
  • Leaving
Cons
  • Anything everything about carmax sucks
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Paypal me gas money back for miss representation