CarMax Reviews

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We sold our car to CarMax recently. Once you sign your car title over to Carmax and they hand you a Bank Draft they own your vehicle legally. THE THING THAT CARMAX DOES NOT TELL YOU IS THE BANK DRAFT THEY GIVE YOU IS REVOCABLE ON THEIR PART UP TO FIVE BUSINESS DAYS....
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ID
#2479453 Review #2479453 is a subjective opinion of poster.
Location
Ransom Canyon, Texas

Called to get copies of my W2

This was the worst call I have ever experienced. This person was so rude and nasty. She was not patient and very unprofessional as well. Something happened trying to get my n the system and it would not recognize my password. She became very rude and arrogant by saying what is going on and this shouldnt be that difficult and I have a meeting to go to. This made me nervous to a point where I didnt want to continue. I was more worried about her getting to her meeting. CarMax is a joke. This was a terrifying experience.

User's recommendation: Beware when calling payroll to get a W-2.

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ID
#2475027 Review #2475027 is a subjective opinion of poster.
Location
Albertville, Alabama

The will not add a lien to a car we funded.

I would just like Carmax to add us as the lien holder on an auto that we funded almost a year ago.I would just like Carmax to add us as the lien holder on an auto that we funded almost a year ago.
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ID
#2471219 Review #2471219 is a subjective opinion of poster.
Location
Panama City, Florida
My daughter purchased a 2019 jeep compass. I co signed for it. She has made all her payments on time thru all means they offer BY APP, ONLINE, IN PERSON AND BY PHONE. They dont report or record payments and then want to report to credit agencies even before the 30...
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1 comment
#1995031

No. You and your daughter destroyed your excellent credit history.

Your daughter obviously had credit issues if she used Carmax and had to have a cosigner. Why would Carmax report a past due if there isn't one? It's more work for them and they gain nothing for that extra work. Ask your daughter to show you where Carmax is taking the money out of her account.

She has to have some sort of account to pay online or over the phone. I think once you open your eyes you'll realize this rant should have your daughter's name on it instead.

ID
#2467864 Review #2467864 is a subjective opinion of poster.
Location
Mount Pleasant, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Transferred Car not ready

No customer service, no accommodations, hung up on numerous times, hard to speak with anyone regarding further issues...

User's recommendation: No recommendations.

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1 comment
#1995872

They just did the same thing to me. Paid a $99 transfer fee from Tallahassee to Atlanta.

Car was due to arrive on Monday. Tuesday I called customer service who informed me car was never shipped and about to be purchased by another consumer.

Went to the actual store and waited for over 2 hours for the supervisor in Tallahassee to add non transferrable because he wanted to sell the care to someone else! Fraud!!!

ID
#2451959 Review #2451959 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Re a preliminary car order

I started to make it an order on a car, a Chevy equinox, and didnt realize that it was not four-wheel-drive. I live in Colorado and I definitely need four-wheel-drive, or all-wheel drive. Please cancel my order as soon as possible
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ID
#2443111 Review #2443111 is a subjective opinion of poster.
Preferred solution
Please cancel my preliminary order

I just need someone to answer phone

You need to teach people to answer the phone 666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****666666****66666
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ID
#2432510 Review #2432510 is a subjective opinion of poster.
Location
San Diego, California
Service
Carmax Repair
Pros
  • Was very sad and nobody in company helped me
Cons
  • Fact i spent 20k on a bad car
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Deception/Run-around

CarMax - Deception/Run-around
CarMax - Deception/Run-around
Update by user Feb 22, 2021

I can't comment on current developments

Original review posted by user Feb 22, 2021
Greetings from Denver, CO. After much legal and CARMAX research, I can explain many of the complaints on this site. Try spending 2 months of your life trying to get resolution from Customer Service, Legal, Local Store at 104th, or HEAVEN forbid a call from Bill N. himself!

User's recommendation: Due your due diligence.

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1 comment
#1986149

I have no idea what you're saying with this rambling BS

ID
#2431124 Review #2431124 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

Misleading advertising

Carmax is advertising delivery of a car to your home. I made it clear when I applied for the purchase of a car that I wanted it home delivered. I had to pay a transfer fee of $99 to get the car from NC to Midlothian VA. When it arrived, they asked me when I was going to pick up the car. I said I wanted home delivery. Then began a whole thing over the next 2 days where they insisted I come into the showroom. They were going to pay for an Uber. They wanted to come pick me up. What is the point of saying you are Covid friendly if you expect me to be in a car shut up in the winter time with someone outside of my household for at least 35 minutes? NOPE. They just kept lying to me, acting as if I should be desperate enough to do whatever they want. I am far from desperate and will get my car elsewhere. They never intended to deliver this car to my home. They have ripped me off for $99 however, so my review will get posted as many places as possible for that reason.

User's recommendation: RUN FAR AWAY.

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ID
#2419436 Review #2419436 is a subjective opinion of poster.
Location
Ashland, Virginia
Loss
$99
Preferred solution
Full refund
New Reviewer

Refused my check

Dealt with salesman, yesterday. Came today with my car tittle, and all things needed to complete our deal. I placed a check on the salesman desk. He went to his manger, and came back and said, we need you to go to your bank. Get cash or cashier check to complete the deal.....This all could have been corrected with 1 phone call to Bank of America. But they had rather not be bothered with any extra effort. As a retired business man, this is not how I would have resolved this simple matter. So rather than close a 25K deal on a used BMW. They would much rather me, pick up my check and leave. My money will be gladly spent at another .Dealership.

User's recommendation: Go somewhere else.

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ID
#2416486 Review #2416486 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Preferred solution
Deliver product or service ordered
New Reviewer

Lack of Integrity

Original review updated by user Feb 06, 2021
Carmax Greenville SC does not sell with integrity. They will advertise like they do and talk like they do, but when it comes down to it they do not. We were interested in a car we test drove that had a sticker price of $24k. When we sat down to buy the car we were advised it was the wrong sticker for that car and the car we test drove and were interested in was $28k. They would not honor (operative word of our point) the $24k price tag. We understand mistakes happen, but please own your mistake and rectify it. We did not even get a "sorry" for the 3 hours we wasted. Disappointed to have to part ways with the car and Carmax. Hope they do better, and the right thing, for the next client that walks into Carmax. Regards.

User's recommendation: IF principle is important to you, shop elsewhere.

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1 comment
#1980847

They're bottom feeders. I would never buy from them.

ID
#2409990 Review #2409990 is a subjective opinion of poster.
Location
Greenville, South Carolina
Preferred solution
Change how they do business so they can be honorable

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Verified Reviewer
New Reviewer

Will never buy from car max again they was no help really ***

Took my car and my money I have got a lawyer because they don't want to help me

User's recommendation: Don't buy.

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ID
#2360549 Review #2360549 is a subjective opinion of poster.
Location
Winslow, New Jersey
Pros
  • Was very sad and nobody in company helped me
Cons
  • Requested personal information that was not required
Loss
$2
Preferred solution
Deliver product or service ordered
New Reviewer
Was looking at vehicles, want my trusted mechanic that I've known and used for 20 years to give the blessing. Not an option for CarMax. You cannot according to their policy have anyone (mechanic" touch the vehicle. The vehicle must be purchased first. They back talk...
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1 comment
#1977898

They do not clean very good

ID
#2355988 Review #2355988 is a subjective opinion of poster.
Location
Buford, Georgia
Cons
  • Very deceptive
  • False claims

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Verified Reviewer
New Reviewer

Customer service

Runaround gave me 4th person to talk too Carmax does not backup MaxCare

User's recommendation: Don't buy maxcare don't buy from carmax.

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1 comment
#1977899

They are nice at first but then you see the real color

ID
#2314782 Review #2314782 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Carmax Repair
Cons
  • Dont want to pay out on their warranty
Preferred solution
Deliver product or service ordered

Customer service

Made a third phone call. They gave me a number for CNA. They are Who I have to talk warranty too. CarMax doesn't deal with CarMax warranty So far no help. Just run around.

User's recommendation: Don’t buy their ( not their) warranty. Don’t buy from CarMax.

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1 comment
#1977901

They don't not care I know believe me

ID
#2314767 Review #2314767 is a subjective opinion of poster.
Location
Madison, Ohio