N850-825-****

I was told you could not delete my online account so I could start over Now i have to call you every month to make a payment because I can't log in

User's recommendation: Don't have one.

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ID
#3249788 Review #3249788 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Incorrect price on vehicle

Brought in a 35d The website says that it has no experience with the vehicle so I had to bring it to the store when trying to get a price. The vehicles for sale online are in the low to mid 40s for the vehicle Kelley blue book says wholesale is 35,000 they gave me a price of 30,000 which is insulting never had that kind of bad experience before selling them other vehicles

User's recommendation: Get prices from other large buyers.

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ID
#3233107 Review #3233107 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Pros
  • Great selection
Cons
  • Some individuals poor appraisal
  • Poor vehicle inspection
Preferred solution
The proper price for the vehicle

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Verified Reviewer
New Reviewer

Trying to delete late payment due to job closing due to Covid-19

MHad car since 3/16. Made most payments on time. In 7/20 job was permanently closed due to Covid-19. We made the GE engines that go in the Boeing 747 planes and as we all know no one was flying due to Covid, do plant shut down permanently as they had just built another...
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ID
#3223756 Review #3223756 is a subjective opinion of poster.
Location
Newark, Delaware
Service
Carmax Customer Care
Pros
  • No pushy salesman easy streamlined process quality cars
Cons
  • To be determined

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Supporter
New Reviewer

Waiting for response from Carmax

I recently applied for a job (wonderful one) after my friend who works there told me to apply. I have excellent work history/references and figured I'd get hired for sure. I didn't get hired, and both my friend and I were stumped as to why ? We're talking about it, and...
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ID
#3215003 Review #3215003 is a subjective opinion of poster.
Pros
  • No pushy salesman easy streamlined process quality cars
Cons
  • Customer service is a joke
Preferred solution
1 late payment from Oct/Nov 2020 updated to "paid on time" as a courtesy as it wasn't my fault that Covid shut down my entire facility permanently.

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Verified Reviewer
New Reviewer

File a major complaint against Fremont, CA dealership

I purchased a Volkswagen Jetta SE Vin#259405 in October 2021. In November I received a call from the dealership telling me the car needed to be smogged before the registration could be completed. Why was the car sold without this being done?? I took the car to the...
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ID
#3205973 Review #3205973 is a subjective opinion of poster.
Location
Stockton, California

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Verified Reviewer
New Reviewer

Issues all the way around

So I purchased a car from carmax about 2 weeks ago. I had to take it back to the store to get fixed 7 days after having in. I have had NOTHING but issues with my experience and my vehicle, and at this point I want to get a different car. I want it at the price of the car I previously bought (exact trade) or I will be having an attorney get involved. because your company sold me a car that was not even legal for me to drive off the lot.
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ID
#3203114 Review #3203114 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$5000
Preferred solution
Price reduction

Selling experience

Received great appraisal. From this point on I have to go to their store to ask questions. They says they are too busy to answer the phone and no follow-up to my emails. Evening sales people are part time which is obvious.

User's recommendation: Ask all questions initial visit because they don’t reply afterwards.

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ID
#3189539 Review #3189539 is a subjective opinion of poster.
Location
Indianapolis, Indiana

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Verified Reviewer
New Reviewer

TITLE FRAUD, problems, please help, read below

CarMax, I bought car Dec 30. 2020 and received title 1/26/21 and got reg same time, paid cash, i went to renew my car Dec 2021, I still have car, original title, registrations, did not sale or move, live in same location, found out at title office my title was cancelled mid feb 2021, and since that time 2 titles have been issued in another state, all of this is fraud, contact DOR in Ga they are checking into this and DOR told me Carmax is not returing DOR calls, I contact business office manager location 7117 and he is not doing anything all he told me was he emailed DOR and location in NC, I made phone calls and got to talk with somebody in DOR, told business office manager in #7117 i need answer and resolved 12/17/21 1pm eastern time or next step is to file FRAUD WITH THE LOCAL POLICE AND SEE WHAT OTHER LEGAL MATERS I HAVE TO GET THIS FIXED, PLEASE HELP
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ID
#3169533 Review #3169533 is a subjective opinion of poster.
Location
Barnesville, Georgia
Preferred solution
Fix title work and Compensate for my time and inconvenience, this should have not happen in the first place

Beware!

They give you a car quote and don't follow through. They should have everything set up before you travel to Conn. I wasted a whole day and nothing was accomplished.

User's recommendation: Beware before you go.

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ID
#3141495 Review #3141495 is a subjective opinion of poster.
Location
Massapequa, New York

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New Reviewer

CarMax - Erroneous letters from Banks Associated with them

Update by user Jan 02, 2022

Update 1-2-2022, no one from Car Max ever tried to contact me either by phone, email or regular mail; however, I did get numerous more letters from creditors denying me credit for vehicles that I never applied for credit approval for or looked at or test drove. So Car Max obviously decided to ruin my credit because I filed complaints against it. I will never recommend, deal with or even look at any cars at Car Max ever in my life again.

Original review posted by user Dec 03, 2021
First CarMax tells the bank to send me a letter saying they declined my loan when I never applied to CarMax, I applied to third party lenders for which I still have the approval notices from. Now I am getting letters from banks for vehicles that I never looked at or test drove, and they state that CarMax informed them of these alleged attempts to purchase or lease. I just wrote to the bank to let them know I never attempted to purchase or lease either of the vehicles listed in their letters. Now I must file another complaint against CarMax for erroneous reporting to banks, on top of the complaint I already have filed with FTC, State Attorney General's office and the BBB. CarMax, please get your act together!!! Or I'll start a class action lawsuit.

User's recommendation: Stay away from CarMax.

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ID
#3121402 Review #3121402 is a subjective opinion of poster.
Location
Lower Nazareth, Pennsylvania
Pros
  • Nice selection of cars
Cons
  • Customer service
Preferred solution
Let the company propose a solution
New Reviewer

Sell back Carmax Vehicle

Car has issues- Maxcare not repairing items b cause of factory warranty says 7/years or 100,000 miles. Well I bought car at 93k miles and only put 6,500 (now 99k miles). Also, have Maxcare warranty to 150k miles. Basically, Carmax inspection is a hoax. No way issues I have could have been not found in Md. State Inspection either.

User's recommendation: Do not buy any high mileage cars + Maxcare Warranty together-Not Legitimate sales or service.

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ID
#3114206 Review #3114206 is a subjective opinion of poster.
Location
Brandywine, Maryland
Loss
$13000
Preferred solution
Full refund

Need an adress change

No one answers the phone!! And the tinny music is awful and maddening! Why is it so hard to do a simple address change! There should be an obvious way to make such a change on your website.

User's recommendation: Ask about responsiveness to questions and complaints and how they are handled.

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ID
#3110509 Review #3110509 is a subjective opinion of poster.
Location
New Market, Maryland

Got stuck behind a horrible driver

I was driving on the highway and got stuck behind a carmax driver. He was driving in the passing lane for miles and driving under the speed limit. He refused to get over. I eventually passed him, but i had to get in the right lane. So did many cars behind me. His license plate number was DA6 4CK
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1 comment
#2136207

Really, Really??? The truth is most likel;y you were doing 35 oveer the posted limit and felt as if you owned every lane because you used each one so often.

Unfortunately this driver was in the slow lane and you botched the quadruple lane change and got jammed up. Sorry you arrived at your destination 7 seconds later than was necessary.

ID
#3108474 Review #3108474 is a subjective opinion of poster.
Location
Saint Marys, Ohio

Need to contact MaxCare

No one is able to connect me to the right person and I've been on hold and transferred around for more than an hour. Horrible service
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ID
#3106926 Review #3106926 is a subjective opinion of poster.
Location
San Jose, California

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Verified Reviewer
New Reviewer

Poor Service and Defective Vehicle

I purchased a 2016 Mercedes S550 2 weeks ago and still havent taken delivery. I have been back and forth with service and sales for weeks. The vehicle is currently at an actual Mercedes dealership. Here is what has taken place: 1. Paid to have car shipped to store 2....
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ID
#3089492 Review #3089492 is a subjective opinion of poster.
Location
Columbia, South Carolina
Pros
  • Was very sad and nobody in company helped me
Loss
$60
Preferred solution
Let the company propose a solution
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