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Carmax - SHORT HANDED

1.5
Details
Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469302 Review #1469302 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Anyone or thing about this company
Reason of review
Poor customer service
Loss
$139
Preferred solution
Full refund

Carmax in Shelby, North Carolina - Short Changed

Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469299 Review #1469299 is a subjective opinion of poster.
Service
Carmax Customer Care
1.1
Details
I bought a 2010 wrx in april last year...so i havent had the car for even a year and only put 6000 miles on it, the first 30 days i had to replace things that i was told was okay and that the car was in great condition because of there "125 point inspection" i found...
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Review
#1461434 Review #1461434 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Pros
  • Thought it would be easy
Cons
  • Lies lies lies
Reason of review
Not as described/ advertised
Tags
  • used vehicles purchase
  • Carmax Extended Warranty
  • Not Fixing The Problem

Carmax in Kennesaw, Georgia - Car paid off, now being reported as late

2.5
Details
Carmax - Car paid off, now being reported as late
Purchased a car from CarMax in 2017; in November 2018, received "date stamped" correspondence from CarMax load "paid in full". Now receiving notices from three credit bureaus that Car Max is reporting that I am (3) three months behind and owe them $1100.00
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1 comment
Anonymous
#1776669

Paid off my car and it's been 2 months and I still have not received the title to my car. Plus, they still owe me an over payment.

I will no longer buy a car from CarMax. Never again.

Review
#1458070 Review #1458070 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Process seemed very straightforward and efficient
  • Efficient car buying process
Cons
  • Problems now experiencing with finance department
  • Problems with finance department
Reason of review
People not properly doing their jobs
2.2
Details
I do not like how you are taking care of service work on my vehicle. You tell me its covered under my max care warrenty. Then you call me an want $400 more for these same parts. I brought my vehicle in because the service light was on. I was told that was covered. I...
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3 comments
Anonymous
#1636435

We bought a 2008 Cadillac SRX in 2010 at this location and got the extended warranty. Over the course of the year we owned it it had spent 35 days in the shop for multiple drive train issues totaling $3800 .

We didn't get charged a penny and they provided a car for us every time. The service department was great, Brandon was our service manager. I would definitely buy there again even though we got a problem car.

I traded the car in after 12 months and got reimbursed for 2/3 of our warranty purchase price. So our experience was great, albeit many years ago.

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Review
#1443041 Review #1443041 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Being lied to
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution

Carmax in Memphis, Tennessee - Won’t even give you Kelly Blue book value

2.0
Details
Don’t waste your time or gas going to Carmax,I’m a 2nd owner of a 2011 vehicle, low mileage they $2800 below Blue Book and had the same vehicle on their lot for 2 1/2 times more selling price Damn Thieves I
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Review
#1439318 Review #1439318 is a subjective opinion of poster.
Service
Carmax Trade-in
Reason of review
Bad quality
3.0
Details
everyone i interacted with at this location was great (only reason they’re getting any stars). got the car i wanted, no problem. i asked plenty of questions, checked the car out, etc. however, a month and a day later (conveniently out of the 30 day warranty), all of a...
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1 comment
Anonymous
#1621939

You bought a Audi. Enough said.

Review
#1432727 Review #1432727 is a subjective opinion of poster.
Product
Audi Car
Reason of review
Damaged or defective
1.3
Details

Update by user Jan 23

CarMax has made no effort to contact me so I filed a complaint with the BBB, State Attorney Generals office and their CEO. If non of my efforts are fruitful my only recourse is to litigate.

Original review posted by user Dec 24, 2018

I recently purchased a 2015 Infinity Q50 with 7k miles on it from Car Max....
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3 comments
Anonymous
#1618360

I guess you don't really need a lecture at this point, but I'd bet you will examine your next auto purchase in person and up close. We've all committed errors in judgment regarding cars (even brand new ones) - don't beat yourself too harshly - unfortunately, sometimes that's how we learn important lessons that we remember forever.

Maybe this will help you to avoid an even worse mistake sometime in the future.

I've made a lot of blunders in a lot of subjects but try to learn from it (TRY, that is) and I promise you that I recall clearly and distinctly anything that cost me as much as your issue has you. Better luck !

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Review
#1432121 Review #1432121 is a subjective opinion of poster.
Cons
  • Refused to properly repair the vehicle they sold me
Reason of review
Poor customer service
Loss
$6
Preferred solution
Have the car repaired properly or remburse me the money to have it done.
Tags
  • car never checked thoroughly

Carmax in Grand Rapids, Michigan - Commercial

The guy who does the carmax commercials has to go. I would not buy from you just because of your commercials
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Review
#1430907 Review #1430907 is a subjective opinion of poster.
Product
Carmax Commercial
Reason of review
Bad quality
You should never trade your car to Car Max Here is why I had a 2007 Toyota Camry with 130,913 miles on the odometer all miles are original and not tampered with and odometer was never replaced and never broke The KBB value is 2,590 but car max only offered 1000 and...
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Review
#1424490 Review #1424490 is a subjective opinion of poster.
Service
Carmax Trade-in