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2.6
Details
In Gastonia, NC my son and I contacted Carmax by phone to see if we could purchase a car. After providing all our incomes and also a pre-approval from capital one the salesmen Marc did not input all of the financial information we provided. When we arrived he did not...
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Review
#1481230 Review #1481230 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Marc acted as if he didnt want to work
  • Failed to have knowledge of what was needed
  • Salesman was slow
Reason of review
Poor customer service
Loss
$1000
Preferred solution
He should not work there. He did much of nothing and I felt it was on a personal level.

BURNED UP! | Carmax review

1.0
Details
I PURCHASED A $43,000.00 USED CAR FROM THEM AND FOUND THAT IT HAD BEEN WRECKED. THEY NEVER DIVULGED THAT FACT AND I DIDN'T SEE THE DAMAGES WITH THEIR EVENING LIGHT. I TOOK THE CAR BACK AND THEY HAD SOME JACK LEGS ATTEMPT TO BUFF AND RE-PAINT THE DAMAGED AREAS. THE WORK WASN'T DONE PROPERLY AS THEY BURNED & Angry BUFFED RIGHT THROUGH THE PAINT TO THE PRIMER. THEY SAID THAT IT WAS TO BE WATER SANDED AND IT WASN'T. THEY THEN TOLD ME THAT THEY WOULDN'T FIX IT AS IT WAS OK ACCORDING TO THEIR STANDARD AND EVEN ENCOURAGED ME TO LITIGATE AGAINST THEM. DON'T EVER BUY A CAR FROM THEM! Angry Angry Angry Angry Angry Angry Angry
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Review
#1477969 Review #1477969 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
Loss
$6500
Preferred solution
PAID FOR PROFESSIONAL REPAIRS
Tags
  • Carmax And Jacked

Bad customer experience | Carmax review

The laurel store would rather have a vehicle returned then replace tires. Bad customer service
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Review
#1477133 Review #1477133 is a subjective opinion of poster.

Overpriced an unreliable car | Carmax review

1.5
Details
I bought a VW Jetta from Carmax in Sanford. I have nearly perfect credit but was still ripped off on financing. The A/C went out after 3 months. The sakespeople act like it's an assembly line, no peopke skills. Overpriced and unreliablw vehicle was sold to me under the guise that it's in "great condition" and at market value. Both untrue. Will never do business with them again.
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Review
#1473931 Review #1473931 is a subjective opinion of poster.

SHORT HANDED | Carmax review

1.5
Details
Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469302 Review #1469302 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Anyone or thing about this company
Reason of review
Poor customer service
Loss
$139
Preferred solution
Full refund

Short Changed | Carmax review from Shelby, North Carolina

Two months ago I opted to buy a car fro the Gastonia NC dealership and what a mistake that was. This company sold me a $499.99 dollar remote starter to be installed at Freeman's Stereo. When I got to the store I wanted to compare different brands and prices. I found one with better features for 139.00 less. We called the manager of Carmax and not only did he approve the install of the upgraded unit but told me that within six weeks I would get a check for the difference. Well it hasn't come and I guess they are pissed for me telling the public that they sold me a cart that had been wrecked as nobody returns my phone calls. DON'T BUY A CAR FROM THIS COMPANY!
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Review
#1469299 Review #1469299 is a subjective opinion of poster.
Service
Carmax Customer Care
1.1
Details
I bought a 2010 wrx in april last year...so i havent had the car for even a year and only put 6000 miles on it, the first 30 days i had to replace things that i was told was okay and that the car was in great condition because of there "125 point inspection" i found...
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Review
#1461434 Review #1461434 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Pros
  • Thought it would be easy
Cons
  • Lies lies lies
Reason of review
Not as described/ advertised
Tags
  • used vehicles purchase
  • Carmax Extended Warranty
  • Not Fixing The Problem

Car paid off, now being reported as late | Carmax review from Kennesaw, Georgia

2.5
Details
Car paid off, now being reported as late - Carmax review
Purchased a car from CarMax in 2017; in November 2018, received "date stamped" correspondence from CarMax load "paid in full". Now receiving notices from three credit bureaus that Car Max is reporting that I am (3) three months behind and owe them $1100.00
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1 comment
Anonymous
#1776669

Paid off my car and it's been 2 months and I still have not received the title to my car. Plus, they still owe me an over payment.

I will no longer buy a car from CarMax. Never again.

Review
#1458070 Review #1458070 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Process seemed very straightforward and efficient
  • Efficient car buying process
Cons
  • Problems with finance department
  • Problems now experiencing with finance department
Reason of review
People not properly doing their jobs
2.2
Details
I do not like how you are taking care of service work on my vehicle. You tell me its covered under my max care warrenty. Then you call me an want $400 more for these same parts. I brought my vehicle in because the service light was on. I was told that was covered. I...
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3 comments
Anonymous
#1636435

We bought a 2008 Cadillac SRX in 2010 at this location and got the extended warranty. Over the course of the year we owned it it had spent 35 days in the shop for multiple drive train issues totaling $3800 .

We didn't get charged a penny and they provided a car for us every time. The service department was great, Brandon was our service manager. I would definitely buy there again even though we got a problem car.

I traded the car in after 12 months and got reimbursed for 2/3 of our warranty purchase price. So our experience was great, albeit many years ago.

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Review
#1443041 Review #1443041 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Being lied to
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution

Won’t even give you Kelly Blue book value | Carmax review from Memphis, Tennessee

2.0
Details
Don’t waste your time or gas going to Carmax,I’m a 2nd owner of a 2011 vehicle, low mileage they $2800 below Blue Book and had the same vehicle on their lot for 2 1/2 times more selling price Damn Thieves I
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Review
#1439318 Review #1439318 is a subjective opinion of poster.
Service
Carmax Trade-in
Reason of review
Bad quality