1.9
Details
Bought a 2016 honda and in less than a couple of weeks had trouble with the steering.Brought it back to carmax and was told that the service people couldnt duplicate the problem.I asked if they put it on a lift to check the front end they said no.Was told that Im just...
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Review
#1560043 Review #1560043 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Customer service after the sale
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
I trade my Nissan titan se crew 2009 with a little over 128,000 miles in good condition and they offered me only $7500.i checked on Kelly blue book and could have gotten over $10,000 for it.i traded it for a 2015 dodge ram 1500 Laramie crew cab loaded.very nice...
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Review
#1608267 Review #1608267 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Defected Vehicles

Scam calls | Carmax review from San Jose, California

scam call after getting an appraisal on a car do not recommend stay away if you can
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Review
#1668071 Review #1668071 is a subjective opinion of poster.
Pros
  • Variety of cars
Reason of review
Poor customer service
About two weeks ago I sold my vehicle to Car Max in Tolleson,Arizona. I did my homework before going it and it KBB'ed at 8,200.00. Their "expert" appraiser offered 5,000.00. I was in no position to haggle so I accepted the offer. After signing over my title and giving...
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14 comments
Jack Nolan
#1718505
Auto Expert
Unfortunately, CarMax does not provide information about bank draft and validation period on the company website. Please contact the CarMax customer care team for assistance.

You may share your experience with CarMax customers as well as the company top management by posting your comments via the company social media networks. All contact information is available on the CarMax Contacts tab on the Pissed Consumer website.
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Review
#331427 Review #331427 is a subjective opinion of poster.
Loss
$700

Payoff | Carmax review from Hattiesburg, Mississippi

Need papers faxed today but they are saying it’s going to take one to two business days to fax.. That’s crazy
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Review
#1661634 Review #1661634 is a subjective opinion of poster.
Reason of review
Problems with payment
2.0
Details
CarMax, not a reputable Used Car experience
Carmax is a J.O.K.E. ! Went in Thursday to get an appraisal on my sons car, came back as an ok offer. His grandfather said go ahead and look on the lot for another car. Found what we thought was a gem, a 2013 Infiniti G37 w only 17k miles, great buy? HHHMMMMM keep...
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2 comments
Anonymous
#1434420

No cords or threads showing, There is nothing wrong with them.

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Featured
Review
#1108429 Review #1108429 is a subjective opinion of poster.
Service
Carmax Trade-in
Cons
  • Worst car buying experience ever
Reason of review
Damaged or defective
Loss
$416
Preferred solution
Let the company propose a solution

Change due date | Carmax review from Tucson, Arizona

5.0
Details
No answer when I called and kept asking for extension
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Review
#1541930 Review #1541930 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
2.6
Details
In Gastonia, NC my son and I contacted Carmax by phone to see if we could purchase a car. After providing all our incomes and also a pre-approval from capital one the salesmen Marc did not input all of the financial information we provided. When we arrived he did not...
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Review
#1481230 Review #1481230 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Marc acted as if he didnt want to work
  • Failed to have knowledge of what was needed
  • Salesman was slow
Reason of review
Poor customer service
Loss
$1000
Preferred solution
He should not work there. He did much of nothing and I felt it was on a personal level.

Somewhere else | Carmax review from Roseville, California

1.0
Details
In the market for a new truck was going to carmax but after all these bad reviews about them not following up for people who have already spent their hard earned money. I think I'll go elsewhere.
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Review
#1566661 Review #1566661 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
0$ lost thank god
2.2
Details
I do not like how you are taking care of service work on my vehicle. You tell me its covered under my max care warrenty. Then you call me an want $400 more for these same parts. I brought my vehicle in because the service light was on. I was told that was covered. I...
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3 comments
Anonymous
#1636435

We bought a 2008 Cadillac SRX in 2010 at this location and got the extended warranty. Over the course of the year we owned it it had spent 35 days in the shop for multiple drive train issues totaling $3800 .

We didn't get charged a penny and they provided a car for us every time. The service department was great, Brandon was our service manager. I would definitely buy there again even though we got a problem car.

I traded the car in after 12 months and got reimbursed for 2/3 of our warranty purchase price. So our experience was great, albeit many years ago.

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Review
#1443041 Review #1443041 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Being lied to
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution