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Carmax review in Tucson, Arizona: Change due date

5.0
Details
No answer when I called and kept asking for extension
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Review
#1541930 Review #1541930 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
carmax in the phx az area has very rude sales people, if you are trading in a vehicle they want to test drive and evaluate it before you even get a chance to look at the vehicle your interested in. The Kelly bluebook on my trade in was 26,900 which they offered me...
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Review
#1566036 Review #1566036 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
My msg is only to inform the public

Carmax review in Smyrna, Georgia: Problem with car

When I bought it! Back tires keep wearing down! Something wrong with car!!! Already spent over $400.00 but problem still exists!
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Review
#1564583 Review #1564583 is a subjective opinion of poster.
Pros
  • Negative

Carmax review in Gastonia, North Carolina: Bad bad service !

I bought the car and the service was very nasty!
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Review
#1564582 Review #1564582 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Was very sad and nobody in company helped me
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund

Carmax review in Winslow, New Jersey: Bait and switch

2.6
Details
First week of April I contacted a sales person at Carmax looking for a crossover easy to get in and out of. Was told a Nissan Rogue would be arriving in eight days. We said we wanted it and secured a loan on line! six days later we got a call saying Carmax would find a second car as a back up in case the one we wanted did not show. The agreed price on the Nissan was $5995 however once the car arrived it was marked up to almost $10000. Carmax never intended let the Nissan Rogue sell for $5995 even after hearing a recording the salesman quoting $5995.
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Review
#1516574 Review #1516574 is a subjective opinion of poster.
Reason of review
Switched advertised price
Preferred solution
Let the company propose a solution
CarMax offered me $6k for my 2013 Prius C with only 64k mikes. The car did not have a single problem and an excellent condition. The sales guy told me that the floor pan was damaged. This was not true. The car was completed repaired after minor accidents. I think the...
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Review
#1554972 Review #1554972 is a subjective opinion of poster.
1.0
Details
My car got towed Tuesday, November 13, 2018 to a repair facility [International Auto] a third party repair shop accredited by Carmax through my extended warranty Maxcare. I did not receive a rental until that Friday after making several attempts to contact enterprise,...
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1 comment
Anonymous
#1605939

Don't be fooled they are Circuit City

Review
#1409675 Review #1409675 is a subjective opinion of poster.
Product
Carmax Maxcare Protection Plan
Reason of review
Poor customer service
2.6
Details
In Gastonia, NC my son and I contacted Carmax by phone to see if we could purchase a car. After providing all our incomes and also a pre-approval from capital one the salesmen Marc did not input all of the financial information we provided. When we arrived he did not...
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Review
#1481230 Review #1481230 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Salesman was slow
  • Requested personal information that was not required
  • Marc acted as if he didnt want to work
Reason of review
Poor customer service
Loss
$1000
Preferred solution
He should not work there. He did much of nothing and I felt it was on a personal level.

Carmax review in Las Vegas, Nevada: Can I trust them

2.6
Details
wow $4,000 of warranty repairs 600 out of my own pocket and one of the components that they replaced is broken 2 months later the manager hasn't called me back yet
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Review
#1504954 Review #1504954 is a subjective opinion of poster.
Service
Carmax Repair

Carmax review in Kennesaw, Georgia: Car paid off, now being reported as late

2.5
Details
Carmax review - Car paid off, now being reported as late
Purchased a car from CarMax in 2017; in November 2018, received "date stamped" correspondence from CarMax load "paid in full". Now receiving notices from three credit bureaus that Car Max is reporting that I am (3) three months behind and owe them $1100.00
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1 comment
Anonymous
#1776669

Paid off my car and it's been 2 months and I still have not received the title to my car. Plus, they still owe me an over payment.

I will no longer buy a car from CarMax. Never again.

Review
#1458070 Review #1458070 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Efficient car buying process
  • Process seemed very straightforward and efficient
Cons
  • Problems now experiencing with finance department
  • Problems with finance department
Reason of review
People not properly doing their jobs