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Carmax in Las Vegas, Nevada - Can I trust them

2.6
Details
wow $4,000 of warranty repairs 600 out of my own pocket and one of the components that they replaced is broken 2 months later the manager hasn't called me back yet
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Review
#1504954 Review #1504954 is a subjective opinion of poster.
Service
Carmax Repair
Found a vehicle that I wanted and had it shipped from Missouri to Alabama ($300). Got a call from Deborah that the car had arrived and to set up a test drive. I did some research on the vehicle and the one I was planning on trading in. Black book resale for the car I...
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Review
#1497195 Review #1497195 is a subjective opinion of poster.
Cons
  • There are too many to list
Reason of review
Pricing issue
Loss
$500
Preferred solution
Let the company propose a solution

Carmax - Wtf???

1.0
Details
Yeah you go in and they let you pay top dollar for their vehicles and they give you $100 for your vehicle they're bunch of stupid idiots Brooklyn Park Minnesota
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Review
#1493690 Review #1493690 is a subjective opinion of poster.
Found a vehicle on their website located in Clearwater Florida. For a $200.00 transport fee CarMax stated that they would transfer the car to South Carolina with in a set amount of time. This car was left Clearwater, Florida according to their records on March 5, 2019....
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1 comment
h.kitchener
#1661360

Assuming you used a credit and not a debit card to pay the $200 fee, dispute the charge, altho there was probably some sort of disclaimer stating the fee was non-refundable. Check this out by going to their site and reading what you signed up for again.

Review
#1493064 Review #1493064 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
My son wanted to purchase a vehicle. He went to Carmax in Calgary. His credit is abysmal, BUT he had just started a new job with an excellent wage. He couldn't qualify for a loan. Carmax suggested he find a co-signer. When I worked in banking many years ago, the policy...
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2 comments
KeishaChanelle
#1670175

I agree with @CloseBeetle176. I understand your age, however, I feel as though you must have had some good faith in your son and thought/hoped he would pay for the truck because you signed off on the loan, your question is a question you should have asked before agreeing to allow your son to buy a car.

Also, there have been many instances when people can walk into any car dealership with no income at all but because they have stellar credit they are approved. You do not need a job to get an approval because if anything the fact that you have great credit can also mean that you may possibly have a great credit card to back up the payments or cost of the vehicle if something like what actually happened to your son happens! Hopefully, you don't put too much faith into your son again and let him talk you into buying him another car.

Good Luck! That was nice of you to help but only you know your son which means you doubted the situation in the beginning.

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Review
#1491925 Review #1491925 is a subjective opinion of poster.
Service
Carmax Auto Loan
Reason of review
Poor customer service
1.5
Details
I purchased a 2007 VW Jetta from CarMax in July 2016. It had 88K and seemed to be in good condition. I specifically told the salesperson that I was looking for a car because the A/C went out in mine and the car was really old and I didn't want to dump money into it for...
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1 comment
KeishaChanelle
#1670180

Sorry this happened to you but Jetta's tend to have those problems and not to mention you purchased an 2007 with 88k miles, that's quite a lot. luxury car engines are known to last up to 300k miles or more but a jetta is questionable. Good Luck.

Review
#1482453 Review #1482453 is a subjective opinion of poster.
2.6
Details
In Gastonia, NC my son and I contacted Carmax by phone to see if we could purchase a car. After providing all our incomes and also a pre-approval from capital one the salesmen Marc did not input all of the financial information we provided. When we arrived he did not...
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Review
#1481230 Review #1481230 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Marc acted as if he didnt want to work
  • Requested personal information that was not required
  • Salesman was slow
Reason of review
Poor customer service
Loss
$1000
Preferred solution
He should not work there. He did much of nothing and I felt it was on a personal level.

Carmax - BURNED UP!

1.0
Details
I PURCHASED A $43,000.00 USED CAR FROM THEM AND FOUND THAT IT HAD BEEN WRECKED. THEY NEVER DIVULGED THAT FACT AND I DIDN'T SEE THE DAMAGES WITH THEIR EVENING LIGHT. I TOOK THE CAR BACK AND THEY HAD SOME JACK LEGS ATTEMPT TO BUFF AND RE-PAINT THE DAMAGED AREAS. THE WORK WASN'T DONE PROPERLY AS THEY BURNED & Angry BUFFED RIGHT THROUGH THE PAINT TO THE PRIMER. THEY SAID THAT IT WAS TO BE WATER SANDED AND IT WASN'T. THEY THEN TOLD ME THAT THEY WOULDN'T FIX IT AS IT WAS OK ACCORDING TO THEIR STANDARD AND EVEN ENCOURAGED ME TO LITIGATE AGAINST THEM. DON'T EVER BUY A CAR FROM THEM! Angry Angry Angry Angry Angry Angry Angry
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Review
#1477969 Review #1477969 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
Loss
$6500
Preferred solution
PAID FOR PROFESSIONAL REPAIRS
Tags
  • Carmax And Jacked

Carmax - Bad customer experience

The laurel store would rather have a vehicle returned then replace tires. Bad customer service
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Review
#1477133 Review #1477133 is a subjective opinion of poster.

Carmax - Overpriced an unreliable car

1.5
Details
I bought a VW Jetta from Carmax in Sanford. I have nearly perfect credit but was still ripped off on financing. The A/C went out after 3 months. The sakespeople act like it's an assembly line, no peopke skills. Overpriced and unreliablw vehicle was sold to me under the guise that it's in "great condition" and at market value. Both untrue. Will never do business with them again.
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Review
#1473931 Review #1473931 is a subjective opinion of poster.