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Last time I've bought from CarMax it was fast, simple, easy. We had a car shipped in from out of state. The salesman was prompt to answer questions and gave me exact details of the documents I needed to collect so I decided to buy there again. This time, it's a total...
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2.3
#1272570
I have an extended warranty on 2011 BMW I bought there. When windows rolled up, they automatically came back down half way. Brought in to Carmax. They said they would reprogram windows. Said it was repaired couple hours later. Paid $107 (my portion) for extended...
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2.8
#1271110
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Carmax - Sold me a lemon that needed a new engine

Carmax - Sold me a lemon that needed a new engine
My car was sold to me Kia 2015 sportage in September 2017. It started to smoke 2days after I purchased it . I took it back to Irvine store and they couldn’t find anything wrong ?? Took it to Kia dealer and this it what they found .see pics..., I was advised I needed a new engine 7000 dollars later due to oil sludge in engine . I got all my money back . 125 point check is a joke!!
1.0
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#1262294
I paid cash for a vehicle on the 18th of April and found out on my drive home that night that a taillight was out.Contacted the Service department about the issue and has been lied to about when the parts would arrive and be installed and I am the one who has to call...
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#1251031
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Carmax - Best place to work for 25 years

I am in the upper Sr Exec side of CarMax and I can say that working here is a blessing. I have made all the right moves so I can retire this year and still pull 6 figures from the old Pension Plan. Us old dogs will be milking that pension plan dry in the next few years! Here’s to large “golden parachutes” and eating up the Pesnion plan before the rest of the workers get NONE!
4.3
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#1245745
Paid to have a car transferred from another state that I was interested in buying from CarMax. The Autocheck Report stated NO Accidents. Thank goodness before I took possession that a friend of mine ran CarFax. The car had been in TWO accidents and one of them the car...
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1.0
Product
#1244240
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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5.0
#1242301
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Carmax - Is it really a new car?

Purchase a vehicle from them 4/23 slash 2018 vehicle was shaking uncontrollably they would not refund my money because of my contract I would not suggest anyone go to that dealership this was my first time buying a brand new 2008 Toyota Corolla from this experience I will never ever go to a Toyota and I'm stuck with the car that they had to do work on but it's a brand new 2018
1.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1240093
Carmax pulled a fast one. Carmax increased their profit by misquoting the payoff balance by over $50. On top of that, no one explained to me that they would take 2 weeks to submit the payoff balance on my outstanding loan. As a result, the finance company took another...
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3.3
I liked
  • Process seemed very straightforward and efficient
I didn't like
  • Being hoodwinked - told an inaccurate and low payoff amount
#1239299
We brought our jeep wrangler to. Whige marsh md location. My husband had called ahead of time to basically fund out if they would be s le to look at the jeep in a timely manner, as with other questions, while my husband enter store to speak with someone, 2 young...
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1.0
#1238136