Told vehicle had factory warranty,had none | Carmax review from Hope Mills, North Carolina

the last week of Sept 2007 I purchased a 2004 lexus rx330 with 25667 miles on it from Car Max of Fay,NC.I was told by the salesperson that the vehicle has the remaining factory warranty up to 48,000,I also purchased an extended warranty for 1389.00 for 20,000 miles.I have only put 3400 miles on the vehicle,took it to lexus in Raleigh,NC for service and was told the factory warranty was out on the car when I bought it back in Aug. To make things worse the extended warranty has refused to pay for repairs (the tire rods are frozen due to this car came from up North).I am considering taking legal action against the dealership.Buyer beware!I do not beleive they even inspected this vehicle they just took it off the truck & sold it to me
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2 comments
Anonymous
#13578

I did business before I researched these guys. I was ***, I was in a hurry. We needed to get my cousin back to the states and I jumped at their prices.

These guys kept me going in circles while I was desparate for the tickets. I ordered tickets online and was given a reciept that said I would get an eticket within two hours. when 3 or 4 hours passed, I called and they were closed. It was only a 1/2 hour before they opened, so I waited. I got a hold of them and explained my concern. They told me they had just opened and that all tickets were processed by hand. I would have to wait a few hours while all tickets were processed. I waited and then got a Credit Card Auth form. I sent it back per instructions but stipulated that I needed both tickets that i requested. I called and checked on the status of my fax. they gave me more excuses. this had me concerned so I decided to do a web search on them. Ultimate Fares looks like the entire travel industry hates them. this had me concerned. I called UF back, stated my concerns, and stated that I needed to see some tickets in my email by morning or I would have to cancel through my Credit Card Company. By morning, no tickets.

Now these guys are saying that a ticket from Lufthansa was used. I went to Lufthansa and purchased a ticket in person and got a physical ticket, not an e-ticket. UF says that it was the same ticket. I don't see how this can be.

Now they want me to send the ticket, that I purchased directly from LH, to them so that they can process a refund. As far as I am concerned, there is nothing left to do, the CC company handled to cancellation, I bought new tickets directly, and now everyone is home using tickets that I purchased without the help of UF.

Question: Is there really any reason that they have to do another refund? We have our refund through the CC company. Why would they need the physical ticket from Lufthansa? They asked for the ticket # first and I gave that to them. Now they want the physical ticket but I won't send that because we need it for our records.

Comments appreciated

Anonymous
#4690

thats funny carmax doesnt sell a 20,000 mike extended warranty

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#112997 Review #112997 is a subjective opinion of poster.
I purchased my car from car maxx, almost two years ago. Paid my payments timely and 4 months ago I was in a car accident in which I did not have uninsured motorist, rental, towing, medical or gap insurance. The car was totaled and the Insurance company payment left me...
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1 comment
Anonymous
#11453

It's the consmer's responsibility to listen and be well educated when making a major purchase. Blame your bank, no carmax.

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#111834 Review #111834 is a subjective opinion of poster.
Service
Carmax Loan

Carmax

I have bought three cars from carmax. I mostly have had a good things to say about them. But I have had one run in with them. It was over a Pontiac Montana Van. It had a problem the overdrive in this van had went out of it. It took me to take it to another pontiac dealer to find this problem. The thing that I did was return the favor and traded it back to them almost a year later. So on the most part I will still buy cars from them. Put Im sticking to my roots. No More GM vehicles for me.
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#117372 Review #117372 is a subjective opinion of poster.

Paid deposit, changed mind and lost deposit | Carmax review from London, England

Paid a £ 700 deposit,approx 10% of price on car, 2 nd hand... over tel.... and changed mind... now they say That I have lost 500 of it.... Just for changing my mind... Was trading in old car, in the dael. Have dealt with this company before several times and always been satisfied before hand. Never saw the car, or test drove it.... Do you think this is unreasonable... Happened Jan this year , never seen any of my deposit back... They have not contacted us either, rang them 2 weeks ago, and was informed they would be returning 241 . of my 700 ... The 495 they are keeping as costs..
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#115717 Review #115717 is a subjective opinion of poster.
I’ve been trying to purchase a preferably black, 2002-04 Z06 Corvette. I thought I’d try Carmax, thinking as your slogan states “The way car buying should be”. This hasn’t been my experience. Here is a brief summary; 1. The Irvine location...
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1 comment
Anonymous
#33563

I found a GTO (05) at Carmax in Fort Worth that i wanted, Called and had a buyers order faxed to me, showed up with the check and even pre purchased insurance on the car, thats how sure i was that i was going to buy the car. Car drove fine but when i looked under the hood i saw some rust i didn't like, looked under the cat and it was rusty from front to back, the transmission lines had rust coming off them, i looked at the other GTO they had (06) and it was missing the factory skid plate so i talked to the sales manager and he assured me they met there standards and the rust did not yet penetrate, i guess if theres no puddle on the parking lot it's good to go.

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#109685 Review #109685 is a subjective opinion of poster.
Loss
$1688
Don't sell your vehicle to Carmax, they don't disclose their buying rules, until you sign over your pink slip to them. I recently sold my vehicle to them and much to my surprise, they made me wait over three weeks to be paid for my vehicle that they had...
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21 comments
Anonymous
#501333

What a bunch of self righteous crybabies! Most people think their cars are worth full retail price.

If that's what you expect, sell it yourself!

You can't expect a reseller to pay you more than a car is worth they are in business to make money. :cry

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#106382 Review #106382 is a subjective opinion of poster.
Carmax is not all it's cracked up to be. I barely escaped being ripped off by them, as I returned a car I bought but hardly even got to drive. My salesman was genuinely nice at first, helping me with the transfer of a car from another state. The car had been a...
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32 comments
Anonymous
#672935

My daughter just had almost the same issues the car was full of ants and dirty they told her that they had cleaned the car no carmax for me! :(

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#125748 Review #125748 is a subjective opinion of poster.
Service
Carmax Repair
So heres the deal for working at CarMax. Don't apply unless you wish to be treated like trash, hate your job, yourself, and your pay. I am a Sales Consultant at one of the CarMax locations and I have got to say it is the worst place to work. Not only do I hate it but...
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51 comments
Anonymous
#1280008

Carmax is a horrible job...cheap *** *** managers..*** that place I hope they go out of business ..I will never refer anyone to go there

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#158634 Review #158634 is a subjective opinion of poster.