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Told vehicle had factory warranty,had none | Carmax review from Hope Mills, North Carolina

the last week of Sept 2007 I purchased a 2004 lexus rx330 with 25667 miles on it from Car Max of Fay,NC.I was told by the salesperson that the vehicle has the remaining factory warranty up to 48,000,I also purchased an extended warranty for 1389.00 for 20,000 miles.I have only put 3400 miles on the vehicle,took it to lexus in Raleigh,NC for service and was told the factory warranty was out on the car when I bought it back in Aug. To make things worse the extended warranty has refused to pay for repairs (the tire rods are frozen due to this car came from up North).I am considering taking legal action against the dealership.Buyer beware!I do not beleive they even inspected this vehicle they just took it off the truck & sold it to me
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2 comments
Anonymous
#13578

I did business before I researched these guys. I was ***, I was in a hurry. We needed to get my cousin back to the states and I jumped at their prices.

These guys kept me going in circles while I was desparate for the tickets. I ordered tickets online and was given a reciept that said I would get an eticket within two hours. when 3 or 4 hours passed, I called and they were closed. It was only a 1/2 hour before they opened, so I waited. I got a hold of them and explained my concern. They told me they had just opened and that all tickets were processed by hand. I would have to wait a few hours while all tickets were processed. I waited and then got a Credit Card Auth form. I sent it back per instructions but stipulated that I needed both tickets that i requested. I called and checked on the status of my fax. they gave me more excuses. this had me concerned so I decided to do a web search on them. Ultimate Fares looks like the entire travel industry hates them. this had me concerned. I called UF back, stated my concerns, and stated that I needed to see some tickets in my email by morning or I would have to cancel through my Credit Card Company. By morning, no tickets.

Now these guys are saying that a ticket from Lufthansa was used. I went to Lufthansa and purchased a ticket in person and got a physical ticket, not an e-ticket. UF says that it was the same ticket. I don't see how this can be.

Now they want me to send the ticket, that I purchased directly from LH, to them so that they can process a refund. As far as I am concerned, there is nothing left to do, the CC company handled to cancellation, I bought new tickets directly, and now everyone is home using tickets that I purchased without the help of UF.

Question: Is there really any reason that they have to do another refund? We have our refund through the CC company. Why would they need the physical ticket from Lufthansa? They asked for the ticket # first and I gave that to them. Now they want the physical ticket but I won't send that because we need it for our records.

Comments appreciated

Anonymous
#4690

thats funny carmax doesnt sell a 20,000 mike extended warranty

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#112997 Review #112997 is a subjective opinion of poster.
Carmax sold us a car that had been in an accident when they told us it had not. They gave us a "car report" (that was not car fax) that said no accidents. After a year of replacing headlights and getting alignments over and over we tried to trade the car in...
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27 comments
pickeral
#469585

Carmax sells unsafe vehicles. Technicians are honest to managers about what repairs are needed.

Managers who were fry cooks a week ago now make the decision as to whether a vehicle gets safety related repairs depending on cost per vehicle reports. If the numbers are too high they throw the dice and hope the customer does not return in 30 days. SAD SAD SAD company especially Naperville IL location.

Jacob Janowski is the service OPS manager and is clueless about cars just managing numbers on a report. Beware....

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#112371 Review #112371 is a subjective opinion of poster.
I purchased my car from car maxx, almost two years ago. Paid my payments timely and 4 months ago I was in a car accident in which I did not have uninsured motorist, rental, towing, medical or gap insurance. The car was totaled and the Insurance company payment left me...
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1 comment
Anonymous
#11453

It's the consmer's responsibility to listen and be well educated when making a major purchase. Blame your bank, no carmax.

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#111834 Review #111834 is a subjective opinion of poster.
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Carmax Loan
I purchased a 2007 PT Crusier from the Local Car Max store(Fayetteville NC). I had temporary tags on the car and they were to mail the permanent ones when they came in...WELL ! I bought the car in Oct 2007 and I am now sitting here in JAN 2008 and still have NO...
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4 comments
Anonymous
#10893

If you were such a great company you wouldn\'t need a pissed off customer toll free number would you!!!!!....??

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#110535 Review #110535 is a subjective opinion of poster.
I’ve been trying to purchase a preferably black, 2002-04 Z06 Corvette. I thought I’d try Carmax, thinking as your slogan states “The way car buying should be”. This hasn’t been my experience. Here is a brief summary; 1. The Irvine location...
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1 comment
Anonymous
#33563

I found a GTO (05) at Carmax in Fort Worth that i wanted, Called and had a buyers order faxed to me, showed up with the check and even pre purchased insurance on the car, thats how sure i was that i was going to buy the car. Car drove fine but when i looked under the hood i saw some rust i didn't like, looked under the cat and it was rusty from front to back, the transmission lines had rust coming off them, i looked at the other GTO they had (06) and it was missing the factory skid plate so i talked to the sales manager and he assured me they met there standards and the rust did not yet penetrate, i guess if theres no puddle on the parking lot it's good to go.

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#109685 Review #109685 is a subjective opinion of poster.
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$1688
This is my first post so please bear with me if I make a gaffo. Also remember this is merely a reporting of my experiences at Carmax, your's may be different (my attorney made me say that... [yes I really have an attorney - this event is not over]) I bought a 2004...
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7 comments
Frankie S
#610908

I am bringing up old posts to prove carmax has a history of practicing bad business. My goal is to have as many folks read these old posts and compare them with newer posts.

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#108619 Review #108619 is a subjective opinion of poster.
Don't sell your vehicle to Carmax, they don't disclose their buying rules, until you sign over your pink slip to them. I recently sold my vehicle to them and much to my surprise, they made me wait over three weeks to be paid for my vehicle that they had...
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21 comments
Anonymous
#501333

What a bunch of self righteous crybabies! Most people think their cars are worth full retail price.

If that's what you expect, sell it yourself!

You can't expect a reseller to pay you more than a car is worth they are in business to make money. :cry

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#106382 Review #106382 is a subjective opinion of poster.