Carmax Reviews and Complaints
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My right front rotor had shattered one day on the highway breaking my caliper. I had no brakes for awhile,and didnt have the money then for repairs so i used my parking brakes. During this time my axles went bad. So i go to Acura and have the extended warranty to fix...
One Car Two Flats! Thanks to Carmax!
We bought a car from Carmax Duarte CA and the next day we were trying to drive it to Palm Springs and both back tires went flat! We were barely able to exit the freeway and were stuck in a remote area where we could've been robbed until our tow truck service came. Under the circumstances I didn't want the tires especially after financing almost $20,000 for a car and told them to replace them. They didn't want to do that even though their mechanic admitted to me the valve stems were on wrong, so I took the car back and didn't pay them a cent! Regarding our trade in, we didn't! They offered my husband $50 (yes fifty) for our 90 Chevy Lumina which I could get at least $800 for it front of my house so we kept the Lumina and drove it away from Carmax'[s lot when we returned their car.
Carmax = torture!
I bought a 2005 Audi S4 from the LAX location 4 weeks ago. After a week I noticed an odd noise coming from the steerring on full lock. Call up Carmax and they say take it to any Audi dealer (I'm in SF) and they will fix it, Carmax will pay. Nope! My car has been at Audi for 2.5 weeks while Carmax pass me from one person to the other, don't return calls and generally try and bury their head in the sand. Even the "Executive help team" can't get the *** store manager to call me back! AVOID THESE MUPPETS AT ALL COSTS!
Be VERY careful when buying at CARMAX. Make sure body gaps line up around the entire vehicle. Make sure the paint matches, no overspray. CARMAX attempted to sell me a 2007 Toyota Landcruiser for $48,000 that had been seriously wrecked. There was wet sand (a material...
I have bought three cars from carmax. I mostly have had a good things to say about them. But I have had one run in with them. It was over a Pontiac Montana Van. It had a problem the overdrive in this van had went out of it. It took me to take it to another pontiac dealer to find this problem. The thing that I did was return the favor and traded it back to them almost a year later. So on the most part I will still buy cars from them. Put Im sticking to my roots. No More GM vehicles for me.
Carmax review in London, England: Paid deposit, changed mind and lost deposit
Paid a £ 700 deposit,approx 10% of price on car, 2 nd hand... over tel.... and changed mind... now they say That I have lost 500 of it.... Just for changing my mind... Was trading in old car, in the dael. Have dealt with this company before several times and always been satisfied before hand. Never saw the car, or test drove it.... Do you think this is unreasonable... Happened Jan this year , never seen any of my deposit back... They have not contacted us either, rang them 2 weeks ago, and was informed they would be returning 241 . of my 700 ... The 495 they are keeping as costs..
I bought a 2006 ford focus from Carmax on Wednesday. On Saturday I find it gone. At first I thought it was stolen but came to find out it had been towed. Apparently the previous owner had racked up 800 dollars worth of parking violations and had not paid them. Prior to...
Carmax review in Hope Mills, North Carolina: Told vehicle had factory warranty,had none
the last week of Sept 2007 I purchased a 2004 lexus rx330 with 25667 miles on it from Car Max of Fay,NC.I was told by the salesperson that the vehicle has the remaining factory warranty up to 48,000,I also purchased an extended warranty for 1389.00 for 20,000 miles.I have only put 3400 miles on the vehicle,took it to lexus in Raleigh,NC for service and was told the factory warranty was out on the car when I bought it back in Aug. To make things worse the extended warranty has refused to pay for repairs (the tire rods are frozen due to this car came from up North).I am considering taking legal action against the dealership.Buyer beware!I do not beleive they even inspected this vehicle they just took it off the truck & sold it to me
Carmax sold us a car that had been in an accident when they told us it had not. They gave us a "car report" (that was not car fax) that said no accidents. After a year of replacing headlights and getting alignments over and over we tried to trade the car in...
I purchased my car from car maxx, almost two years ago. Paid my payments timely and 4 months ago I was in a car accident in which I did not have uninsured motorist, rental, towing, medical or gap insurance. The car was totaled and the Insurance company payment left me...
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