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My right front rotor had shattered one day on the highway breaking my caliper. I had no brakes for awhile,and didnt have the money then for repairs so i used my parking brakes. During this time my axles went bad. So i go to Acura and have the extended warranty to fix...
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6 comments
Anonymous
#357859

Can you give me the last 6 digits of the vin? I will find out what they did to the car.

Carmax replaces parts with aftermarket cheap stuff. They probably put the wrong hub on your car. Also carmax hires uncertified people and licenses them as apprentices and lets them do the inspections and repairs unsupervised.

The retail techs are certified the production techs that recondition the cars are not. This is where they are liable for bad repairs that could have caused serious injury

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Review
#118397 Review #118397 is a subjective opinion of poster.

One Car Two Flats! Thanks to Carmax!

We bought a car from Carmax Duarte CA and the next day we were trying to drive it to Palm Springs and both back tires went flat! We were barely able to exit the freeway and were stuck in a remote area where we could've been robbed until our tow truck service came. Under the circumstances I didn't want the tires especially after financing almost $20,000 for a car and told them to replace them. They didn't want to do that even though their mechanic admitted to me the valve stems were on wrong, so I took the car back and didn't pay them a cent! Regarding our trade in, we didn't! They offered my husband $50 (yes fifty) for our 90 Chevy Lumina which I could get at least $800 for it front of my house so we kept the Lumina and drove it away from Carmax'[s lot when we returned their car.
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2 comments
BOJENSEN
#10422

It never fails, these people wasting everyones time with empty comments defending the subject of peoples complaints. These same people probably look for posts just so they can do this.

My junkyard Lumina gets me around quite nicely.

This individual probably has never dealt with Carmax. :roll

Anonymous
#10393

If I were a dealer I wouldn't have even considered your trade-in. It's obvious by their offer they were trying to avoid taking the trade-in.

Think about it from their perspective, how much money can one make from selling a 1990 Lumina? It's junk yard material!

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Review
#118181 Review #118181 is a subjective opinion of poster.

Carmax = torture!

I bought a 2005 Audi S4 from the LAX location 4 weeks ago. After a week I noticed an odd noise coming from the steerring on full lock. Call up Carmax and they say take it to any Audi dealer (I'm in SF) and they will fix it, Carmax will pay. Nope! My car has been at Audi for 2.5 weeks while Carmax pass me from one person to the other, don't return calls and generally try and bury their head in the sand. Even the "Executive help team" can't get the *** store manager to call me back! AVOID THESE MUPPETS AT ALL COSTS!
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4 comments
Anonymous
#77738

Written by Carmax Cross Functional Progra, on 08-10-2009 16:47

I also was lied to about the Cross Functional Management Program. How can you be a Foutune 500 Company and lie to people about giving them a raise to go into the cross functional management program. It's a disgrace and an embarrassement. Someone needs to be fired over this. I know those 4 original managers as well and they were all dedicated to the company and their jobs. They were lied to just like I was lied to. I guess what goes around comes around - eventually. If your taking a crossfunctional position or being considered for a manager position you better get everything in writing.

Report

4. Written by Get Real with Carmax, on 08-10-2009 13:23

If any company needs a UNION it's Carmax. Once a GREAT company when Austin Ligon was the CEO. Back then it was "what you knew that would get you the promotion you deserved. Now it's who you know not what you know. They are a now a wolf in sheeps clothing. I remember those Cross Funcional Managers: Troy, Jim, Travis and Donnell. All were great managers and were lied to about their pay and incentives. Now they are gone. What a loss to the company. Tom Folliard has no conscious or he would fire Dan Johnston and Linda White for lying to those guys. Employees should ban together and get Unionized or shut this place down. Pay back is *** ya know.

Frankie S
#608753
@read this Chris

To all carmax corporate and managers, and consumers please read this post! Like I have been saying, carmax is very unethical and unfair!!

I agree with read this chris, Tom Folliard and Dan Johnston are two-faced *** bags! It starts at the top in companies, and these *** bags take the cake.

Anonymous
#8676

My name is Chris and I am the social media PR guy at the CarMax home office. I am sorry to read of your poor experience at one of our stores.

You didn't use a name within your post, would you please contact the CarMax Customer Relations Department at 1-800-519-1511 and give them the opportunity to assist you with your issue.

CarMax strives to offer excellent customer service and we take it very seriously when we read an instance such as this. Thank you.

Frankie S
#608751
@CarMax Chris

"carmax strives to offer excellent customer service"!! Are you kidding me??? carmax corporate is not doing THEIR JOB!!!

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Review
#118034 Review #118034 is a subjective opinion of poster.
Loss
$30000
Be VERY careful when buying at CARMAX. Make sure body gaps line up around the entire vehicle. Make sure the paint matches, no overspray. CARMAX attempted to sell me a 2007 Toyota Landcruiser for $48,000 that had been seriously wrecked. There was wet sand (a material...
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11 comments
Frankie S
#608747

in2it, read this post when you get home from work! :grin I will be smoking a cigar and reading more old posts!!

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Review
#117463 Review #117463 is a subjective opinion of poster.

Carmax

I have bought three cars from carmax. I mostly have had a good things to say about them. But I have had one run in with them. It was over a Pontiac Montana Van. It had a problem the overdrive in this van had went out of it. It took me to take it to another pontiac dealer to find this problem. The thing that I did was return the favor and traded it back to them almost a year later. So on the most part I will still buy cars from them. Put Im sticking to my roots. No More GM vehicles for me.
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Review
#117372 Review #117372 is a subjective opinion of poster.

Carmax review in London, England: Paid deposit, changed mind and lost deposit

Paid a £ 700 deposit,approx 10% of price on car, 2 nd hand... over tel.... and changed mind... now they say That I have lost 500 of it.... Just for changing my mind... Was trading in old car, in the dael. Have dealt with this company before several times and always been satisfied before hand. Never saw the car, or test drove it.... Do you think this is unreasonable... Happened Jan this year , never seen any of my deposit back... They have not contacted us either, rang them 2 weeks ago, and was informed they would be returning 241 . of my 700 ... The 495 they are keeping as costs..
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Review
#115717 Review #115717 is a subjective opinion of poster.
I bought a 2006 ford focus from Carmax on Wednesday. On Saturday I find it gone. At first I thought it was stolen but came to find out it had been towed. Apparently the previous owner had racked up 800 dollars worth of parking violations and had not paid them. Prior to...
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10 comments
Anonymous
#189225

Anytime anyone is in doubt as to info about your vehicle, 2 important ways to help yourself is to contact an auction clearing house ,and get a vaule from them, and do a search on edmonds website as to the value . I think everyone will be surprise at how easy this really is, and the numbers are real close..........Car Max has done great by us in our purchase.kbb is a so-so hum listing about all vehicles....

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#115686 Review #115686 is a subjective opinion of poster.
Loss
$13000

Carmax review in Hope Mills, North Carolina: Told vehicle had factory warranty,had none

the last week of Sept 2007 I purchased a 2004 lexus rx330 with 25667 miles on it from Car Max of Fay,NC.I was told by the salesperson that the vehicle has the remaining factory warranty up to 48,000,I also purchased an extended warranty for 1389.00 for 20,000 miles.I have only put 3400 miles on the vehicle,took it to lexus in Raleigh,NC for service and was told the factory warranty was out on the car when I bought it back in Aug. To make things worse the extended warranty has refused to pay for repairs (the tire rods are frozen due to this car came from up North).I am considering taking legal action against the dealership.Buyer beware!I do not beleive they even inspected this vehicle they just took it off the truck & sold it to me
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2 comments
Anonymous
#13578

I did business before I researched these guys. I was ***, I was in a hurry. We needed to get my cousin back to the states and I jumped at their prices.

These guys kept me going in circles while I was desparate for the tickets. I ordered tickets online and was given a reciept that said I would get an eticket within two hours. when 3 or 4 hours passed, I called and they were closed. It was only a 1/2 hour before they opened, so I waited. I got a hold of them and explained my concern. They told me they had just opened and that all tickets were processed by hand. I would have to wait a few hours while all tickets were processed. I waited and then got a Credit Card Auth form. I sent it back per instructions but stipulated that I needed both tickets that i requested. I called and checked on the status of my fax. they gave me more excuses. this had me concerned so I decided to do a web search on them. Ultimate Fares looks like the entire travel industry hates them. this had me concerned. I called UF back, stated my concerns, and stated that I needed to see some tickets in my email by morning or I would have to cancel through my Credit Card Company. By morning, no tickets.

Now these guys are saying that a ticket from Lufthansa was used. I went to Lufthansa and purchased a ticket in person and got a physical ticket, not an e-ticket. UF says that it was the same ticket. I don't see how this can be.

Now they want me to send the ticket, that I purchased directly from LH, to them so that they can process a refund. As far as I am concerned, there is nothing left to do, the CC company handled to cancellation, I bought new tickets directly, and now everyone is home using tickets that I purchased without the help of UF.

Question: Is there really any reason that they have to do another refund? We have our refund through the CC company. Why would they need the physical ticket from Lufthansa? They asked for the ticket # first and I gave that to them. Now they want the physical ticket but I won't send that because we need it for our records.

Comments appreciated

Anonymous
#4690

thats funny carmax doesnt sell a 20,000 mike extended warranty

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Review
#112997 Review #112997 is a subjective opinion of poster.
Carmax sold us a car that had been in an accident when they told us it had not. They gave us a "car report" (that was not car fax) that said no accidents. After a year of replacing headlights and getting alignments over and over we tried to trade the car in...
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27 comments
pickeral
#469585

Carmax sells unsafe vehicles. Technicians are honest to managers about what repairs are needed.

Managers who were fry cooks a week ago now make the decision as to whether a vehicle gets safety related repairs depending on cost per vehicle reports. If the numbers are too high they throw the dice and hope the customer does not return in 30 days. SAD SAD SAD company especially Naperville IL location.

Jacob Janowski is the service OPS manager and is clueless about cars just managing numbers on a report. Beware....

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Review
#112371 Review #112371 is a subjective opinion of poster.
I purchased my car from car maxx, almost two years ago. Paid my payments timely and 4 months ago I was in a car accident in which I did not have uninsured motorist, rental, towing, medical or gap insurance. The car was totaled and the Insurance company payment left me...
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1 comment
Anonymous
#11453

It's the consmer's responsibility to listen and be well educated when making a major purchase. Blame your bank, no carmax.

Review
#111834 Review #111834 is a subjective opinion of poster.
Service
Carmax Loan