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Carmax automotive service repairs are unreliable and costly.

I really hope that this will make everyone think twice before buying and or servicing a vehicle from Carmax. They claim to do such a complete inspection of their vehicles yet I had to have a rear window repaired the first day I bought my 02 Jeep Liberty. I do not have children or anyone who rides in the backseat(actually no-one since the repair). The first time someone put the window down it does EXACTLY the same malfunction. It took over 5 days to get appt scheduled to repair. And was charged for exact same repair... If this was the only problem I had I wouldn't complain. But within 10 day after purchase 3 of the five tires blew out or failed while driving on the highway. As well as an electrical short with the lights. Their work leaves a lot to be desired, as well as their customer service... I wish all was an exaggeration but it is not. I pray you are smarter than i was and stay clear...
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1 comment
Anonymous
#57174

Sounds like typical jeep windows two me, ive replace all mine :(

Review
#148334 Review #148334 is a subjective opinion of poster.
Service
Carmax Repair
bought a 2004 chrylser pacifica less than 27K miles, owned less than a yr; put additional 5K on car. So far this is what I have had to take back to get fixed, pay myself to get fixed, or still have to get fixed electrical problem dashboard took back to have scratches...
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3 comments
Anonymous
#244798

Hey your an ***! It's a Chrysler problem!

If you would have done your research you would have never got into that mess with that piece of ***!

I've been helped by all 3 of those guys and they are great! *** you and hope you buy another chrysler product so u can die when u fall off a cliff when the brakes fail!

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Review
#145917 Review #145917 is a subjective opinion of poster.
Loss
$18

Carmax is AWFUL....Don't buy from them.

I bought a 2005 Ford Expedition from CarMax in Columbia, S.C. I have had the truck up at Carmax 6 times already and only had the car for three months. Bought an extended warrenty on the truck. There is a nocking in the engine, The park sensors are bad, and now the engine light can on flashing, and Good old Carmax is saying there is nothing wrong with my vehicle, and wants to charge me to get my truck back. I am so pissed off with Carmax right now. The manager doesn't want to do anything about it. I promise I will not try to sell or buy another car from them ever again, if it was the last company that sold cars.
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4 comments
Anonymous
#674884

Have they charged you for a repair? No?

Quit ***. Don't buy old *** cars

Frankie S
#674966
@Anonymous

Bringing a truck back 6 times in 3 months could only mean the previous owner was so sick of all the issues this Ford had.So carmax ended up with it, and made money but obviously did not bother fixing it before selling it. carmax made a sale, and that is whats important to carmax, and nothing else matters.

Fords, like many American vehicles are horrible vehicles compared to Japanese makes.

The reply by anonymous from South Carolina is just exactly the attitude carmax has. Frustrated and ruthless SOB's!

Anonymous
#124175

sorry for your bead experience, carmax sells bad cars.

Anonymous
#57176

Might want to request that the timing chain guides are looked at, all fords have lots of wear on them and would be covered under most warranty's.

Looking at the guides would require removing of driver side valve cover.

Hope this helps!

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Review
#145904 Review #145904 is a subjective opinion of poster.
Loss
$20
well ppl let me tell you that there is corrupt in all companys, Some times you have to do what needs to be done ,,Ether live in your truck or sell the truck to keep a roof over your head,,I had a 2005 ford truck in dam good shape and only 41000 miles on it but I guess...
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6 comments
Anonymous
#124177

stephen rogers, get the *** off of here and quit self promoting yourself.

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Review
#145788 Review #145788 is a subjective opinion of poster.
Loss
$6000
I purchased my car from Carmax based upon its 125 point inspection only to find out later from the Jaguar repair shop that the vehicle had major issues. Carmax's service department repeatedly told me the car was okay but I insisted something was wrong. My vehicle...
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2 comments
Anonymous
#124180

yup, carmax will do that to you. grrrr.

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Review
#145546 Review #145546 is a subjective opinion of poster.
Service
Carmax Repair
I bought last year (10/07), I've put 18,000 miles on it.I needed 2 new tires (250.00) the radials were sticking out and the kicker my brakes started to squeak on Sunday so I park the car. I bring it in for new pads on thursday (I own another car to drive) the guy...
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1 comment
Anonymous
#57175

When I lived in Ohio my wifes explore rotors were *** after 30,000 total miles of driving, I hate salt :cry

Review
#145146 Review #145146 is a subjective opinion of poster.
Loss
$600
I bought an 05 taurus in Jan.08 with extensive Trunk Damage. Water and smells in trunk from the water creating problems. The Rear Trunk Pan was Beat and Welded together. None of the panels line up properly.The Dealership Wants to take the Car and Buy it back so I dont...
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3 comments
Anonymous
#102641

I got a ? When u first looked at the car at carmax how did ur dumb *** not notice a smell n damage n ur trunk it is also ur responsibility to inspect b4 u buy ***

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Review
#143586 Review #143586 is a subjective opinion of poster.
Loss
$13

Carmax is a joke to their employees...

First of all they only pay $150 per car sold. That is the exact same pay that it was when they opened in 1993. I got fired for not splitting a deal properly with my husband who also worked there. (If you can believe that!) We worked the same customer together but kept the deal in my name, per a managers recommendation. I made $20 more per sale due to a certain level I had achieved in selling. I mean who really cares if you split the deal or not. It should be worked out between the 2 sales people and leave it at that. Well, they fired us both over a simple thing like that!!! Unbelievable, huh? So, beware if anybody is considering working there. It truly is a joke working for them. We found that out after working there a while, being dedicated reliable employees.
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4 comments
Frankie S
#610911

I agree with you 100% lkiyono. I have been saying the same thing and your post was back in 2008! I want people to read these posts and get a good idea of how unfair carmax is to their employees.

Anonymous
#284992

We miss you Austin Ligon...Ever since you left the company it has changed tremendously. Things happen here that would never happen under your management.

Come back to the five and dime Austin Ligon, Austin Ligon. Some good things have occured: 1. Terry Albert was fired. What a dork he was.

Taking credit for others successes. 2.

Nelson Johnson is gone too. No loss either.

Anonymous
#77732

Written by Carmax Cross Functional Progra, on 08-10-2009 16:47

I also was lied to about the Cross Functional Management Program. How can you be a Foutune 500 Company and lie to people about giving them a raise to go into the cross functional management program. It's a disgrace and an embarrassement. Someone needs to be fired over this. I know those 4 original managers as well and they were all dedicated to the company and their jobs. They were lied to just like I was lied to. I guess what goes around comes around - eventually. If your taking a crossfunctional position or being considered for a manager position you better get everything in writing.

Report

4. Written by Get Real with Carmax, on 08-10-2009 13:23

If any company needs a UNION it's Carmax. Once a GREAT company when Austin Ligon was the CEO. Back then it was "what you knew that would get you the promotion you deserved. Now it's who you know not what you know. They are a now a wolf in sheeps clothing. I remember those Cross Funcional Managers: Troy, Jim, Travis and Donnell. All were great managers and were lied to about their pay and incentives. Now they are gone. What a loss to the company. Tom Folliard has no conscious or he would fire Dan Johnston and Linda White for lying to those guys. Employees should ban together and get Unionized or shut this place down. Pay back is *** ya know.

Anonymous
#48490

I would like to say that my experience as a part-time SC at CarMax was a great one. The LGM Brad, was very professional and lacked that snoody attitude.

CarMax Gastonia is a very good place to work. The only problem that I could see is that the SC lacks the authority to make a decision. This slowed the process down and made the customer a little edgy. I have a MBA and know how to break numbers down and could of streamline the process much easier then involving a manger.

The slow economy has hurt CarMax.

Plus the number of SC’s to customer ratio was too high while I was there so selling a car was hard. And lastly I wasn’t a good SC because after reviewing the customers Debt to Income ratio may of my customers could not really afford the car even though they wanted it so I strongly advised against it.

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Review
#141634 Review #141634 is a subjective opinion of poster.

2005 Honda, 24K miles, proved to have flood damage. | Carmax review from Tampa, Florida

Carmax tried to sell us a 2005 Honda minivan with 24K miles that had flood damage. We discovered the damage (rust,damaged belts, etc.) before it was too late. You must fully inspect & research their cars. Running a Carfax report is not sufficient. We lost the $149 transfer fee & hope they don't try legal action to force us into buying it. Carmax was the worst experience in our lives. Stay away - they have scam artistry down to a science, such as displaying a damaged car in their showroom & claiming that they know how to spot a damaged car. Perhaps so, but that won't stop them from selling one to their customers.
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3 comments
Anonymous
#60789

I wish I had discovered this website before I had a horrifying buying experience with CarMax. I didn't know this was the way car buying should be...They also sold me a flooded vehicle.

It was a 2007 Saab that had extensive salt water damage, rust and corrosion. The vehicle has also been in a rear-end collision. I discovered all of this extensive damage when I on a hunch and for my piece of mind decided to have a lemon-buster auto inspector evaluate the car. After he finished telling me what was wrong with the vehicle and showing me all the rust on the motor mounts and corrosion on all the wiring, I almost had a heart attack.

Never mind the fact that I had recently lost my husband from cancer, so he was not available to help me buy a vehicle. I trusted CarMax and they sold me a lemon. I took the inspector's report to them and returned the vehicle. They tried to convince me that the damage was normal and that I should keep it.

I had to show them what this weeping widow was made of. Only then, did they do the right thing and allow me to select another vehicle. Of course I paid to have it inspected and it passed my inspection. I got a great deal and now I'm loving my new Pathfinder, and I'm glad I didn't get stuck with the Saab.

As a matter of fact, all the other Saabs that I looked at also had salt water damage and rust. I learned a valuable lesson from this experience. When shopping at CarMax you should keep in mind that you are not buying bells and whistles. They are incidentals.

You are buying what's under the hood. If you aren't knowlegeable, have the vehicle inspected immediately after you drive it off the lot.

If you discover problems, have them repair it and return the vehicle if you don't want it and get another vehicle or a refund (if that's possible). All potential CarMax Buyers should beware of their scams, lemons and unscrupulous sales practices.

Anonymous
#49304

Carmax sold me a wrecked vehicle and sold a freind of the family a vehicle with frame rot thru. The delership told them is was salt water damage from a submerge.Hmmm..125 pt inspection...

I think it was a catrina rental special. The BBB protects its customers...CarMax is one...

Anonymous
#45490

You know they have a 5 day return policy. Tell them you want to speak with their LGM and if that doesn't work, that you will gladly take it to your states consumer board. They tend to give you your money back then.

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Review
#140966 Review #140966 is a subjective opinion of poster.
Loss
$17
Today I was placed on administrative leave because my Ops manager came into the place where I was having lunch with another employee and saw me drinking what appeared to be beer. At the time he did not ask what it was or even make mention of having it, rather he...
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9 comments
Anonymous
#853446

contrary to what you may believe, non-alcoholic beer does contain a very small amount of alcohol. also, his argument that you may have been damaging the image of the company by drinking 'what appeared to be' a beer, is in my opinion, legitimate.

i think it was just a thoughtless move on your part and i don't think it warrants firing, but certainly a check from your superior would be fine.

maybe they haven't liked you for some time...??

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#140615 Review #140615 is a subjective opinion of poster.