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My husband has been with CarMax for 10 years. He was recruited from another dealership, in another words CarMax WANTED him, pursued him for a year, as a matter of fact, sought him out and hired him. My story starts in 1999 when CarMax told him that he had to fly to...
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20 comments
Anonymous
#1777694

Carmax does this to so many people unfairly and I am in your situation now. I hope things have gotten better for you

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#155698 Review #155698 is a subjective opinion of poster.
i went there yesterday trying to buy a van and when i got there they had ALL of thier vehicles at least 2500 or more OVERPRICED needlessto say i will NEVER GO BACK CAR MAX SUCKS then they had the balls to tell me my car was just ok when i walked around and looked at...
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8 comments
Anonymous
#124170

carmax is lame

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#151935 Review #151935 is a subjective opinion of poster.
Do not buy a car from Carmax in Hillside, Ill, I had purchased a car not even 2 years ago have had it in the shop countless times, and this is the first time I had ever taken it on a road trip, to my surprise on the way back I run into a rainstorm and found that my...
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#150872 Review #150872 is a subjective opinion of poster.
CarMax 2007 Saab Had Rust & Extensive Salt Water Damage
CarMax 2007 Saab Had Rust & Extensive Salt Water Damage
I wish I had discovered this website before I had a horrifying car buying experience with CarMax. I didn't know this was the way car buying was supposed to be. CarMax also sold me a flooded vehicle. It was a 2007 Saab that had extensive salt water damage, rust and...
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13 comments
Anonymous
#873310

How *** is someone to buy another car from the same place that already sold you a POS?

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Review
#150473 Review #150473 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection

Carmax review in Los Angeles, California: Didn't need my money

I attempted to buy a 2008 Explorer from Carmax in Monrovia, a salesman came up after we looked around for a while and ask to help us. I told him I wanted to buy a Explorer or mustang for my son. His limit was $20,000 and I would put down $10,000. He walked around with my son and he desired a mustang. I told the salesmen if when my son drove it and he liked it I would take it. He took my sons license and we waited for him to come back. Then we waited more and more, I saw him helping some other lady and decided that this guy wasn't that interested in a sale. My son grabbed his license which was on the counter and we started to leave. He had the nerve to ask whats up. I told him we were leaving, then he said here let me give you my card. I told him to keep his card and told him that I don't wait to give my money away. Carmax is a joke, I spent my money elsewhere
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4 comments
Anonymous
#207232

Nachelle sounds like a complete douche-bag.

Frankie S
#611881
@Fuzzy

Nachelle is a perfect EXAMPLE of what carmax stands for, ignorance! She has sarcastic answer on another complaint reply as well. I am sure there are many more replies from her/him.

Anonymous
#124172

left too! never spend a penny at carmax, they are a ripoff.

to have you waiting when you clearly wanted the vehicle is a joke if it was for a really long time.

nachelle chill, no one is blaming you.

Anonymous
#102652

Wow sounds like u are a very stuck unpatient person that honestly was childish u probally complain at mcdonalds cuz u dont get waited on first. Lmao

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Review
#150219 Review #150219 is a subjective opinion of poster.

Carmax sold me a car with a defected driver door.

I purchased a 2005, Chrevolet, Trailblazer from Carmax October 27, 2008. After 6 months the door on the drivers' side could not be opened with a key if locked from the inside. I had to unlock the passenger door with the key, then unlock the vehicle in order to enter the vehicle from the drivers' side. The Service Center at Carmax found a rod for the cylinder lock was off the clip at the bottom which held it together, it was loose. The clip was repaired and the rod was installed and routed correctly. I was charged $97.00. I asked that the amount be waived, in that, the door was defected when I purchased the vehicle; however, a manager at Carmax only would give a $20.00 credit and said he was being generous. I strongly believe Carmax should be liable for the full amount, $97.00, not just $20.00. I was sold a vehicle with a defected drivers' door.
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2 comments
Anonymous
#60227

BS, the 05 trailblazer doesn't have a door lock on the passenger side of this vehicle only on the drivers side, beside that why didn't you discover the problem during the inspection of the vehicle before purchased? you ***

Anonymous
#60085

My name is Chris and I am the social media PR guy at the CarMax home office. I am sorry to read of your experience from October.

I couldn't make out a store location within your post, would you please contact the CarMax Customer Relations Department at 1-800-519-1511 and give them the opportunity to assist you with your issue. Thank you.

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Review
#150035 Review #150035 is a subjective opinion of poster.
After reading most of these complaints. I have come to the copnclusion that most of you are really too *** to buy a car, let alone drive one. If you are as *** as your posting sounds, no wonder you feel ripped off by Carmax. You probably were you *** If you could...
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2 comments
Anonymous
#64831

You probably are too *** to pass the driver's test so you ride public transportation.

Take a Greyhound to the Moon.

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#149424 Review #149424 is a subjective opinion of poster.
I bought an '05 Dodge ram from these clowns at the Greenville, SC location last year. I blew a tire last week and was about to replace it with the spare, only to find my truck had NO JACK OR LUG WRENCH SET. I couldn't even get my spare tire down without it! I was lucky...
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1 comment
Anonymous
#60208

have u ever had to valet your truck? i know a lot of times those valet workers end up taking jacks and tire iron sets from cars.

Review
#149192 Review #149192 is a subjective opinion of poster.

Carmax automotive service repairs are unreliable and costly.

I really hope that this will make everyone think twice before buying and or servicing a vehicle from Carmax. They claim to do such a complete inspection of their vehicles yet I had to have a rear window repaired the first day I bought my 02 Jeep Liberty. I do not have children or anyone who rides in the backseat(actually no-one since the repair). The first time someone put the window down it does EXACTLY the same malfunction. It took over 5 days to get appt scheduled to repair. And was charged for exact same repair... If this was the only problem I had I wouldn't complain. But within 10 day after purchase 3 of the five tires blew out or failed while driving on the highway. As well as an electrical short with the lights. Their work leaves a lot to be desired, as well as their customer service... I wish all was an exaggeration but it is not. I pray you are smarter than i was and stay clear...
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1 comment
Anonymous
#57174

Sounds like typical jeep windows two me, ive replace all mine :(

Review
#148334 Review #148334 is a subjective opinion of poster.
Service
Carmax Repair
bought a 2004 chrylser pacifica less than 27K miles, owned less than a yr; put additional 5K on car. So far this is what I have had to take back to get fixed, pay myself to get fixed, or still have to get fixed electrical problem dashboard took back to have scratches...
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3 comments
Anonymous
#244798

Hey your an ***! It's a Chrysler problem!

If you would have done your research you would have never got into that mess with that piece of ***!

I've been helped by all 3 of those guys and they are great! *** you and hope you buy another chrysler product so u can die when u fall off a cliff when the brakes fail!

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#145917 Review #145917 is a subjective opinion of poster.
Loss
$18