Carmax Reviews and Complaints
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Car Max sold me a pickup truck with no brakes, problems with the AC and worn tires. They refused to take responsibility for the the tires. They would replace them and refused to reimburse me for new, safe tires. I contacted the district manager and the corporate...
I too worked for Carmax I was attracred to the company because they had been voted best company to work for 4 consecutive years by Fortune magazine. Fortune is either not asking the right people or doesnt read this site. I had worked for the company for a year, then I...
Carmax review in Chicago, Illinois: *** poor service
Bought a 2004 Jaguar from them one year ago. Since then I have spent more money out of pocket on this car despite having purchased an extended warranty. The *** poor service started shortly after purchasing the car. I wanted to take it in to Carmax for an oil change. I was told by the service department at the dealer where purchased that it would be THREE WEEKS to get it in. 3 Weeks for an oil change! Complained to an interested service manager who promised better service and that it shouldn't have happened. So the next time it was do for an oil change I went through the exact same problem. This time I called the extended warranty department and got the "we're sorry....blah blah blah" again! So I gave up and took it to the local Jaguar dealer. Now I experience transmission problems 6 weeks ago. Took it to the Jag dealer. Carmax wouldn't pay for it to be fixed so it cost me $1,000 out of pocket. Now five weeks later the same issue. This time Carmax will pay for a rebuilt transmission but they are jerking the Jaguar dealer around and I am still without my car. I have been without my car for over a week and according to the Jag dealer I may get my car back in a week or so if Carmax approves everything. Called the finance department and asked to speak with someone that could hear and take care of my issues, after spilling the whole sordid story to SUZANNE She said she could give me the number to the extended warranty department. NOW I'M ANGRY because she could have NOT wasted my time and just given me their number to begin with, plus she asked "so the Jaguaar dealer told you to bring it back to Carmax" that NEVER came up in my story...so she wasn't even paying attention. This company has lousy follow up and service. They are great at selling cars and extended warranties but totally miss the mark in the follow up. I intend to tell EVERYONE I know of the *** poor service that they deliver. I will NEVER buy a car from them again. BUYERS BEWARE...THEY JUST DON'T CUT IT!!!!!
Carmax Oil Change
Be very careful! Carmax likes to bump up your interest rates!! My credit score is 736 and they quoted me over 9% interest. They then sent out my credit info to other lenders and they werent much better. I have a fraud alert out on my credit. Bank of America (now owned...
So heres the deal for working at CarMax. Don't apply unless you wish to be treated like trash, hate your job, yourself, and your pay. I am a Sales Consultant at one of the CarMax locations and I have got to say it is the worst place to work. Not only do I hate it but...
Carmax review in Athens, Georgia: Terrible service & fine print on "no hassle" retun
CarMax Memphis location service staffed with incompetents and management hard to contact. Fine print on "no hassle" return is that you return the car with no loaner and wait minimum of 5-6 days for check. Initial inspection is a farce. Test drive limited to drive around the block-not enough to catch defects (squeak from engine on cold start and tires vibrate at interstate speed.) Stay away from CarMax. Fancy showroom and service bays are facades - focus is on profit not quality and customer satisfaction. Will buy certified used car from new car dealer next, not from a sleazy used car chain store.
CarMax at White Marsh, Maryland attempted to steal $$17,668.90 from my elderly parents. They succeeded in getting approximately $10,531.36. CarMax at White Marsh, Maryland denied my 77-year-old father a Cash for Clunkers deal, told him it was over 3-days before it...
CarMax sent me off the lot with a 2004 Lex.9/2/09. Yesterday I received a letter from them saying "we regret that we are unable to offer you credit on the terms that you requested through CARMAX'. Then they say, 'questions?, write to above address. What does this...
Watch out Carmax does not report repairs
Purchased car from Carmax and they show you the report on how clean the car is .Little do they tell you the work they did up front .Bought car with 15,000 miles only .Found out a week later when I took car in because air conditioner stopped working that they had replaced outer tierods and done other work also .Make sure you ask them for a log of all work done to a car if you are buying from them .How does a car with 15,000 need outer tie-rods unless it has been abused ?? I would never of bought this vehicle if they had told me up front ... Another word of advice.Take a thermometer to check and see if the air is really working your self ..
I went to the CarMax in Roswell and saw a vehicle that I thought might work for me. I then went home and did my research on it. Next, I contacted the store to see if they could bring it to a closer store. They said I had to get the closer store to request it. I went to...
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