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On March 28 2017 I had an appointment with carmax at 8:30 am. I was supposed to have gotten a tuneup. I had to be at work that day at 12:30 p.m they going to tell me my Jeep Commander 2006 would not be ready. I was frustrated because l had told the tech. So i asked ti...
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#1027344
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I purchased a vehicle from carmax for $15,000 18 months ago, a week after I purchased it the dashboard lit up like a christmas tree. I called them because it had a 30 day warranty. They said that they would take care of it. I called them many many times over a period...
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Anonymous

Lisa I also bought a car from them. It's a piece of ***. Done nothing but soak money in two. I had to even replace the tranny after a year. I have had to replace both left and righ...

1.8
Product
I didn't like
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#1025612
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I was in the office to make a payment , my car mirror broke upon leaving the establishment .. I then went back to the service department and asked for help, because we were from out of town.. No one will help us, the associate that came out, gave no help and was very...
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#1023786
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Carmax Loan Review

#1021730
Carmax claimed they did not receive my pay off amount that was sent to the address on my payment coupon. Carmax doesn't like the fact I'm paying my loan early as they loose money.
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Short Review for March 08, 2017

#1018231
1.0
These people are *** they won't even give you close to what your vehicle is worth don't bother wasting your time this company absolutely sucks
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Short Review for March 08, 2017

#1018230
1.0
These *** are ridiculous they won't even give you close to what your car is worth don't even bother going there they absolutely suck
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Short Review for February 26, 2017

#1013911
1.0
Carmax in Albany N.Y. is a joke they offered me $2000. less than what my truck is worth and made me sit there for an hour and a half I feel 100% disrespected and will never deal with them again. Don't go there unless you don't mind wasting your time. They absolutely suck!!!!!!
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James and Raul provided the worst customer service to me. Raul was shouting at me and had no idea what the problem was even about. James failed to inform me about my car during repair and was extremely rude. James and Carmen also lied to me about the repairs of my...
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1.0
I didn't like
  • Customer service is a joke
#1021810
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I will never ever buy a car from this company again and i am writing this to let everyone know that they will tell you your approved and then you think you have a new car and they call back saying you have to bring the car back because financing didnt go through! Who...
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1.0
#1021131
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I purchased a 2011 BMW in June 2014, I have one problem after another with the car totally thousands and thousands of dollars. I contacted the service department after the first major problem, I was given the run around by the service department, Service Manager and...
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1.0
I didn't like
  • Difficulty in contacting service manager
  • Quality of product
  • Customer service
#1020037
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On February 6, 2017 I purchased a car at Carmax, Sanford, Florida. In the sales contract, I purchased the CarMax warranty for an additional $2,789.00. This is detailed in the sales contract. The financing was provided by the Carmax financing. The air conditioner on the...
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1.1
#1019470
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Was looking on carmax at used cars told them i was just looking next thing i know i am receving letters from banks they put in lone applacations in my name without my concent call emaild would not stop will never buy car from them
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Anonymous

Mike They tell you and in person show you as part of the process that your credit will be run through 5-7 lending institutions. If you are not approved the lenders send you the let...

1.0
#1012149
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do not trade in your car! carmax will offer you very low and make profit of your car big time. Trading your car is worse thing that you will do, sell your car by yourself and even if you don't make a profit on it. I rather loss few more than to loss a lot more...
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1.9
#1009310
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Contact Carmax

Headquarters Address:
CarMaxAttn: Customer Relations
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Phone:
(800) 519-1511
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Top Rated Products Manufactured by Carmax

They say no haggle price ......but beware! Look closely at Kelly Blue Book and NADA! They highball their prices, low ball your trade in offer and make it difficult to finance through your own Credit Union or Bank! My Credit Union informed me that CAR MAX is notorious...
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1.0
#1007291
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