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I started my career at CarMax on June 10th 2002, I was a sales consultant and then a Sales Manager,I work at different stores throughout south Florida and I loved working for CarMax until I returned to my home store of Miami 7110, there was so much corruption going on that I could not believe this was happening when I approach the other managers they looked at me like this was normal, two of them left that same week with the cover up of the big... Read more

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  • From mobile
  • Nov 28
  • #963078

Passenger air bag light inop. Why the *** would anyone sell a car without knowing ALL safety features worked properly. And only response, take it to manufacture for fix. My time, my dime to leave work for a 2014 I literally just bought the day prior. Maybe yall should open your *** service center on the weekend since you open the door to it anyway. Pathetic is an understatement!!!!!!!!!!!!

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Carmax provides the worst customer service - from the local level all the way up to corporate. Their 'max care' program is a complete scam, they do not have the diagnostic equipment, appropriate tools, trained staff or ability to properly maintain or repair many vehicles they sell (including BMW's). I have paid off my vehicle financing and have refused to pay for the max care since I have had to take my car elsewhere to be repaired properly yet... Read more

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Agonizing and overall distasteful experience. Over 4 weeks waiting for the car I found for them to sell to me due to delayed ordering and transport and follow through on their part. After my initiating multiple phone calls to them to expedite this process the car the car finally arrived 4 weeks later. Why were they unable to phone the me as the customer to give updates or order this accurately? We may never know. The car finally arrived to... Read more

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I brought my Mercedes GL450 in to be serviced and they broke my air suspension. They tried to lie and say that my car doesnt have an air suspension. Therefore when they put it in the lift to fix the air compressor and dryer they popped the suspension and now it leaks. They said the car already had a problem when I brought it in, but that's a lie. They just dont want to admit they messed up big time. I really cannot believe they have... Read more

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I have bought two different cars from CarMax. Both cars had major repair problems. I have sold the cars back to them. I talked with the business office, and said the car could be paid off, the finance company could write a letter to the business office, and confirm the title could be given to them. Customer could continue to make monthly payments. Disabled veteran gets a check once a month, and does not have the money to make pay off for pay... Read more

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I had just passed my thirty day bumper to bumper coverage. My check engine light came on. All I have done is literally, add fuel and drive. Service department will not budge on you paying a ninety dollar diagnostic fee. It is a thirty dollar tool that plugs in, and in less than two minutes, you are informed of what the problem is. From that point you already know if it is a covered item under your warranties. I will never recommend any person... Read more

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I wouldn't ever advise to anyone to do business with them. Seriously... you will regret the 80% interest you pay when you finance with them.

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My mother who is a Senior Citizen purchased a Ford Focus SLE 2013 at CarMax in Oaklawn, Illinois and in less then thirty (30) days of purchase there was a problem. A tow truck picked up car and it was taken back to service. They stated the battery was expired. Then they mentioned that there were four (4) recalls on the car. She was informed of only one which was the drivers door the day of purchase now to find out one of the recalls is the... Read more

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This is my review from Carmax service on 11/3/16 in North Austin, Texas: I have been a fairly loyal client (sold three cars and bought 2 cars from this location) and purchased an extended warranty on a Lexus I bought about 8 months ago. My car experienced a faulty TPMS sensor which was covered under the extended warranty I paid $1800 for. They fixed it and told me to come pick it up. I got a ride across town and when I picked up my car I found... Read more

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