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Went to Carmax after 3 other big dealers looking at the same brand car. Carmax made us the lowest offer for our car, 15000 (KBB15800-16400). All the other dealers offers were over 16000. Carmax had the car we looked at priced over 2000 higher (per Carguru) than average...
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I didn't like
  • Value compaired to other dealers
#1096012
I had called last week regarding my side view mirror which needed replaced I had spoke and dealt with Michael who is always efficient and poite . Today I called to find out when the part would be in its been over a week I asked for Michael and whoever the person was...
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#1085505
Bought car I wanted from Carmax. The usual sales-tactics for superfluous, monthly costs--to be added to monthly installment total--but mild pressure only; easily countered/quashed. Left Carmax feeling less "raped" than customers usually feel after car dealership...
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2.5
#1082059

Carmax - Car want crank

Carmax
#1101010
4.9
Details
Car want start. Just now sept.14th @1135pm
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Carmax - Didn't help,rude bad,unhappy

Carmax
#1083129
1.0
Details
Sales person didnt know what she was doing.manger was rude.on 7,18,2017 we was told one thing about down payment.today 8,3,2017 the main salesman brandon was not there.everything was bad.gainesville fl.
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Carmax - Piece of Junk

Carmax
#1079357
3.4
Details
I bought the Aveo in 2012 with 41,000 miles, ac goes out the next year.Then bad gasket, car was smoking. Next one thing after another. Traded it in on this past Saturday with 61,000 miles on it. Bye, bye CarMax.
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CARMAX AND CARFAX

Carmax
#1073816
3.0
Details
I learned thst the car i bought 18 months ago was in a rear end collision l confronted CARMAX. they say they have NEVER USED Carfax reporting. Comments please.
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Customer service
On July 16,2017 I went to the car max in Burbank California looking to purchase a car. I found a white Grand Jeep Cherokee and fell in love with it. I went looking for the salesman that first acknowledged my husband and I when we first walked in. We told him that we...
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1.0
#1081030
Purchased a 2014 Nissan Altima with 37k not even ninety days have I had it and the transmission is being replaced no thanks to car Max. I called the salesman that sold us the car only to be told that because I didn't purchase the extended warranty there is nothing they...
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Anonymous
Anonymous

You should take some of the responsibility in this. It's your job to know what the warranty is on your car. If it wasn't for your friend you would've been ignorant To the fac...

#1080828
I am selling two vehicles. Both are in excellent condition and low mileage. The offer was a Joke. Way below Black Book stated value and much less that the dealer offered. Does CarMax take advantage of people who don't know how to negotiate or walk away? Do not do...
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#1080214
AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and larger family car sooner than anticipated. We immediately jumped to carmax since they could bring a car in out of state for us...
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#1079555
Continual ------ My Vehicle was Sold 1 week later for Also $5,000 Over what they Appraised it for & my 2009 C350 Mercedes, had Under 56,000 Mile's. Mind You! AGAIN I Took In With Me The Kelly Blue Book, and Present it to the Sale Person & to the Appraisal Guy, CarMax...
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1.2
#1077982
Started the online search process for a vehicle and decided on a car that was at the Laurel Md location. Because I travel all of the time, I decided I wanted to go pick up the vice from Laurel which is about a 3 hour drive. The rep from lynchburg va encouraged me to...
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2.1
#1075498
I've been selling & buying Car's from CarMax for over 12 year's.. This last Car that I took in to Purchased a early Model, Mercedes Benz, and I tool in with me THE KELLY BLUE presented it to the Sale Man to give to the Appraisal Person wait on the Appraisal and the...
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1.2
#1073200