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I purchased a 2013 Hyundai Elantra on September 12, 2017 from Carmax. I don’t know much about cars but my friend noticed that the car was driving hard about the second week after the purchase. On October 3, 2017 I walked to my car and noticed a puddle of antifreeze by...
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1.9
#1110815
They wanted me to buy another one that was in the store. I got pricing and deal in writing with agreement to include my shipping cost as part of this deal. When I got home, they called and said I would have to wait and see if other car came in before we could do the...
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1.7
I liked
  • Online buying choice
I didn't like
  • Customer service is a joke
  • Lack of communication
#1109847
CarMax, not a reputable Used Car experience
Carmax is a J.O.K.E. ! Went in Thursday to get an appraisal on my sons car, came back as an ok offer. His grandfather said go ahead and look on the lot for another car. Found what we thought was a gem, a 2013 Infiniti G37 w only 17k miles, great buy? HHHMMMMM keep...
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2.0
I didn't like
  • Worst car buying experience ever
#1108429

Carmax - Car want crank

Carmax
#1101010
4.9
Details
Car want start. Just now sept.14th @1135pm
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Discounts and Special Offers
Diversity of Products or Services
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Value for money
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Carmax - Didn't help,rude bad,unhappy

Carmax
#1083129
1.0
Details
Sales person didnt know what she was doing.manger was rude.on 7,18,2017 we was told one thing about down payment.today 8,3,2017 the main salesman brandon was not there.everything was bad.gainesville fl.
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Carmax - Piece of Junk

Carmax
#1079357
3.4
Details
I bought the Aveo in 2012 with 41,000 miles, ac goes out the next year.Then bad gasket, car was smoking. Next one thing after another. Traded it in on this past Saturday with 61,000 miles on it. Bye, bye CarMax.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
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Location
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Product or Service Quality
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Value for money
Warranty
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CARMAX AND CARFAX

Carmax
#1073816
3.0
Details
I learned thst the car i bought 18 months ago was in a rear end collision l confronted CARMAX. they say they have NEVER USED Carfax reporting. Comments please.
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Customer service
Went to Carmax after 3 other big dealers looking at the same brand car. Carmax made us the lowest offer for our car, 15000 (KBB15800-16400). All the other dealers offers were over 16000. Carmax had the car we looked at priced over 2000 higher (per Carguru) than average...
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Product
I didn't like
  • Value compaired to other dealers
#1096012
I had called last week regarding my side view mirror which needed replaced I had spoke and dealt with Michael who is always efficient and poite . Today I called to find out when the part would be in its been over a week I asked for Michael and whoever the person was...
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#1085505
Bought car I wanted from Carmax. The usual sales-tactics for superfluous, monthly costs--to be added to monthly installment total--but mild pressure only; easily countered/quashed. Left Carmax feeling less "raped" than customers usually feel after car dealership...
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2.5
#1082059
On July 16,2017 I went to the car max in Burbank California looking to purchase a car. I found a white Grand Jeep Cherokee and fell in love with it. I went looking for the salesman that first acknowledged my husband and I when we first walked in. We told him that we...
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1.0
#1081030
Purchased a 2014 Nissan Altima with 37k not even ninety days have I had it and the transmission is being replaced no thanks to car Max. I called the salesman that sold us the car only to be told that because I didn't purchase the extended warranty there is nothing they...
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Anonymous
Anonymous

You should take some of the responsibility in this. It's your job to know what the warranty is on your car. If it wasn't for your friend you would've been ignorant To the fac...

#1080828
I am selling two vehicles. Both are in excellent condition and low mileage. The offer was a Joke. Way below Black Book stated value and much less that the dealer offered. Does CarMax take advantage of people who don't know how to negotiate or walk away? Do not do...
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#1080214
AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and larger family car sooner than anticipated. We immediately jumped to carmax since they could bring a car in out of state for us...
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#1079555