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2.1 Based on 174 reviews
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Several situations have occurred at Parker, Colorado store that demonstrates how management treats their employees. The sales representatives get paid on commissions not only on the cars that are sold, but also on the "extras" such as extended warranties, etc. One sales associate was told by her manager not to finalize a car sale as the sales associate had to clock out and take a lunch break so that CarMax wouldn't have to pay for missed... Read more

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I have a 2013 Sonata that I purchased in May of 2016. I have had two appointments for service because there was noise coming from the back of my car. When my car was service twice they found nothing wrong. I am very disappointed because I am still HAVING the same problem. I hope that I have not purchased a lemon. An appointment will be made for service a third time. I want to refer others but until my concern is resolved I will not tell anyone... Read more

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  • From mobile
  • Sep 20
  • #922364

I brought my car for service, they said it will take 1 to 2 hours and it will be ready, that was at 9:00 AM. I'm still here waiting, time, 1:19 PM. Just for a regular service. Unbelievable!!!

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Yes I bought the extended warranty from a used car dealer. My mistake. But I had hoped Carmax would be a better choice for this. We have had our 2011 Smart in their shop twice before. We just told: 1) these cars make this noise, and 2) they run hot like this. Now it won't start. Stranded my wife on the side of the road. This time the Memphis Carmax has had our car for 2 weeks. They can't work on it there (their words) and its going to cost me... Read more

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Went to Carmax in Raleigh. Found vehicle agreed to purchase. Had a personal check for down payment and my financing through NationWide. They wouldn't give me vehicle until NationWide funds was in their acct. usually 2-5 business days. Even after they completed all transactions required by bank. Well, to bad for them I found a better deal. Same car, same price on a certified Honda. Cancelled and went with dealer who had me out the door in... Read more

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The gentleman that was helping me was rude and offensive. When I told him that the Jeep dealership was offering me between 14-16k, he told me just to take it there and that CarMax would not pay me that amount. But I said, "you haven't even appraised my truck yet." So then he started telling me my truck is old and blah blah etc.. I said well how do you know until you appraise it? So he comes back with the appraisal for 12k, and he quickly goes... Read more

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  • From mobile
  • Sep 14
  • #918390

I sold a car in the past to Carmax, but this time I found Trade in solutions that beat their offer by seventeen hundred. Thanks to my wife that didn't let me sell my car this time. I know where to sell my car next. If it was a hundred or two I wouldn't post this, but I was bothered.

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Carmax sold me a wrecked car and told me when I purchased it there were no accidents. They even provided documentation stating that it was in zero accidents. Contacted the general manager and he said there's nothing he can do. Got an appt with my attorney tomorrow.

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  • From mobile
  • Sep 05
  • #913550

I have bought 2 cars from CarMax both times I walked in and told them what I was looking for they directed me to correct area no salesman every bothered me I ask to test drive it and showed them my driver livens and insurance card and they sent me on my way (no car salesman rode with me. Best car experience every. All paperwork finished in about one hour.

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  • From mobile
  • Sep 04
  • #913019

AFTER GOING TO DIFFERENT DEALER SHIPS CAR MAXX GAVE BY BEST OFF WITH A MUCH LOWER DOWN PAYMENT. CHUCK C OF THE GREENSBORO NC STORE TOOK GOOD CARE IF ME. GUESS I NO WHERE ILL BE BUYING MY NEXT VEHICLE GROM

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