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Ahhhh ***, where do i begin? I began work here as a BA (Buyers Assistant) also known as the the lowest paid person in the entire store, who gets pissed on by everyone else. Youll do the *** work at the store standing out on asphalt lots in the heat putting stickers in...
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2.3
#1147992
I bought a 2007 jeep wrangler from CarMax in hickory nc the transmission lines were leaking . They said they would fix the problem 3 weeks have passed and not a word from them . The salesman Leary Davis I called last Saturday for him to call me back still waiting on a...
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#1143379
I purchased honda hybrid 3 years ago. I was worried about battery replacement cost so salesman sold extended warranty for approx $1500 to cover the battery. I called carmax to discuss what to do with potential bad battery pack. They said to first test the main battery,...
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Product
I liked
  • Variety of cars
#1142058

Carmax - Incompetent and inconsiderate

Carmax
#1149735
1.2
Details
We put a hold on a van and made an appointment for the next day to have our vehicle appraised as a trade in. My husband drove to Baton Rouge from New Orleans for this. When he got there, they had sold the van we wanted and offered us another one for $3,000 more! Bait and switch, much?
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Carmax - Terrible

Carmax
#1134781
1.0
Details
My rep was Bobby Clarke. He gave me false information about the process at which they run your credit. He told the there would only be 1 inquiry and it would only be there for 3 months at the max. After checking my credit a few days later there were a total of 10 new inquiries. I emailed him 3 times about this and still have yet to get a response.
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Carmax - Car want crank

Carmax
#1101010
4.9
Details
Car want start. Just now sept.14th @1135pm
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Discounts and Special Offers
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Carmax - Didn't help,rude bad,unhappy

Carmax
#1083129
1.0
Details
Sales person didnt know what she was doing.manger was rude.on 7,18,2017 we was told one thing about down payment.today 8,3,2017 the main salesman brandon was not there.everything was bad.gainesville fl.
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I purchased a vehicle on 1/13/17 at the Buena Park, CA location. As of today 11/28/17, I've paid out 1150.00 and this with the warranty I purchased at Carmax. If you purchase their warranty, there is a deductible. The day I was buying the car I told the sales person...
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Product
#1138675
I have worked at Carmax as a sales associate and even purchased a car from them. Funny, the car purchase showed me their true colors. The car I purchased had problems soon after the 1 week return period. I fortunately had purchased "Maxcare", so I gave them the car and...
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Product
#1132265
After many hours there, there are way to many issues to write about . Horrible service , neglect , incompetence , and attitude. Left there after giving them 30,000 cash with a car they didnt even clean , VACCUUM or set up the Sirius radio plan , ! DONT GO TO BOYNTON...
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#1129512
Purchase a 2014 Honda Accord ex-l hybrid. The car was transferred to Jacksonville location, and charge me $249, I was told that if when the car gets there and we find something wrong with the car, that I would get my money back. After driving the car for not even...
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1.3
#1124536
When I went to look at the cars and trucks there they advertise on all there drivers window the price and payment with fair or good credit but when I went inside they tried get me to finance a 20k loan with 2000 down my credit is fair to good yet they were trying to...
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1.0
#1124289
I purchased a 2013 Hyundai Elantra on September 12, 2017 from Carmax. I don’t know much about cars but my friend noticed that the car was driving hard about the second week after the purchase. On October 3, 2017 I walked to my car and noticed a puddle of antifreeze by...
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1.9
#1110815

Contact Carmax

Mailing Address:
CarMaxAttn: Customer Relations
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Phone:
(800) 519-1511
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They wanted me to buy another one that was in the store. I got pricing and deal in writing with agreement to include my shipping cost as part of this deal. When I got home, they called and said I would have to wait and see if other car came in before we could do the...
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1.7
I liked
  • Online buying choice
I didn't like
  • Customer service is a joke
  • Lack of communication
#1109847