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2.1 Based on 208 reviews
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  • Customers like
    • Friendly 6
    • Ease of the process 5
    • Nice showroom 5
  • Customers don't like
    • Lies 14
    • False claims 11
    • Car histories 9
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  • From mobile
  • Feb 16
  • by anonymous
  • #1009518

Purchasing process took nearly six hours. Paint was damaged during transfer for which they slapped a coat of what looked like white out on it and called it up to their standards. If it hadnt been for the rarity of the type of vehicle, we would have walked away without purchasing it.

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do not trade in your car! carmax will offer you very low and make profit of your car big time. Trading your car is worse thing that you will do, sell your car by yourself and even if you don't make a profit on it. I rather loss few more than to loss a lot more especially to carmax because they have already making money on you by buying their car. It's a double whammy for them, they make huge profit on their car plus your car. Their service is... Read more

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They say no haggle price ......but beware! Look closely at Kelly Blue Book and NADA! They highball their prices, low ball your trade in offer and make it difficult to finance through your own Credit Union or Bank! My Credit Union informed me that CAR MAX is notorious for reselling the loan without telling you .....requiring you to refinance if you want to keep your loan with your own lender!!! The price variance of them high balling their price... Read more

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They say no haggle price ......but beware! Look closely at Kelly Blue Book and NADA! They highball their prices, low ball your trade in offer and make it difficult to finance through your own Credit Union or Bank! My Credit Union informed me that CAR MAX is notorious for reselling the loan without telling you .....requiring you to refinance if you want to keep your loan with your own lender!!! The price variance of them high balling their price... Read more

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I've got better things to do than write reviews, but Herman Alcaraz was so awesome, I've got to repay him with at least a good review. Even though he didn't know me, he was able to quickly determine the issues I was having to deal with in my life. He considered my: family size and ages of children, job requirements, travel in city and highway, financial limitations, and of course, car make and model preferences. He was able to do this so fast... Read more

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Carmax has a extremely tricky computer interview prior to a one on one. A question pops up, something like" everyone likes to party and if you have EVER smoked MJ" this will not affect our decision but if you do not answer honestly and you have a test it could result in termination" They are encouraging applicants to lie at this point, extremely wrong, sort of like entrapment" I am 70 and tried it about a year ago but answered yes, Guess What, I... Read more

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  • From mobile
  • Feb 03
  • by anonymous
  • #1002089

They are liars there...absolutely don't buy Car there...caught them in two separate lies within 10 minutes of conversation...there an absolute joke.

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Car max just made me pay $200 to replace my spare key that wasn't programmed correctly. I was given two sets of push start keys at the time of purchase. I didn't know the second set was never programmed until needing it (of course). They couldn't get it programmed and have made me buy a whole new key because I didn't bring it back within 30 days. If I had known, obviously I would have. The service manager Dan even insinuated I brought a fake... Read more

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I bring my husband's car on January 25 to make a oil change, my husband has always some cash in the compartment with lock, He has 450 dollars in cash and almost 10 dollars in quarters i don't check the car when they finish the oil change and five days later on Monday, January 30th my husband called me to tell me that if i took the money out the compartment and that's when we found out that was missing, when i went to complain the lady who... Read more

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  • From mobile
  • Feb 01
  • by anonymous
  • #1001126

Hi Carmax, you should fire have of your employees every time I'm at your location there is a few group of them just talking. So why have this many and spend this much money?! I'm self employed and I would kick some assess if I have so many employees just screwing around!

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