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I bought a 2008 certified Lexus LS460 in 2/13. I paid extra for an extended warranty for 48 months and up to 125K miles.

Within 6 months I had over $5,000.00 in warrant claims that I had to wait for several days to get an inspector and to approve the work. The work was to the control arms on the suspension. two years later my rear struts(as Lexus call them) start making noise. CarMax warranty group, that isn't affiliated/owned by CarMax, denies my claim saying the shocks are not covered.

See they cover struts but not shocks. The lexus dealership states lexus even has internal memos stating the rear strut mounts make noise. CarMax warranty group says they are shocks not struts. The initial $5000.00 in control arm work is related to the strut issue because they are connected.

The gist is it is easy to sell a warranty saying you stand behind a product, but easy to deny claims when prompted, saying you have no pull with the warranty company because the companies are not related.

Shame on me for buying from CarMax. Beware!!!

Reason of review: Warranty issue.

Monetary Loss: $1500.

CarMax Pros: Ease of the process.

CarMax Cons: False claims, Car histories.

Location: Fort Lauderdale, Florida

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Guest

Thank you for being so honest! Reviews are important and since I have heard so many horror stories about this company I will not be going here and I will not refer anyone. I think they have a really bad reputation.

Frankie S Ync
reply icon Replying to comment of Guest-940888

Wise decision! I warn every person I come in contact with that mentions they are looking for a vehicle. I just tell them experiences I had.

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