Carmax the Dishonest practices company

53 of 593 Carmax Reviews
Nov 06, 2013
review #456133

Sales consultants are graded and disciplined based on customer surveys that include metrics beyond their control.These metrics include vehicle pricing, product quality, business office wait time, etc.

Very unfair that the responsible departments and individuals are never held accountable, but sales consultants are penalized and commissions are charged back when the system fails, which is all the time. At the corporate level priorities have shifted to opening new stores, the goal being to please the stock holders. This has resulted in a drastic decline in product quality. The so-called '125 point reconditioning process' that has been a cornerstone of their quality story, is now an absolute joke.

Cars are sold with known defects, including defects affecting safety, then repaired after the sale during the 30 day warranty period. After this time repairs are at customer expense. The strategy is to get as many cars through the process as quickly and cheaply as possible, to fill the lots of the newly opened stores, then fix them on the back end, provided the customer notices the defects during the first 30 days. This includes wear items like brake pads, tires, batteries etc.

that were not replaced during reconditioning because they had at least 31 more days of life expectancy.Many cars arrive at locations without even being cleaned, many still have previous customers paperwork (insurance cards, bills of sale, etc.) in the glove box.

The board needs to Fire Tom Folliard the CEO and his minions.

68dd994
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ringleader

Apr 14 Washington, District Of Columbia

There is a statement in the sales training book on page 4 that states "AS A SALES CONSULTANT, YOU WILL PLAY THE MOST CRITICAL ROLE IN OUR ENTIRE OPERATION: HELPING CUSTOMERS IDENTIFY AND BUY THE RIGHT CARMAX CAR. THERE IS A LOT RIDING ON YOUR SUCCESS, AND WE HAVE DONE EVERYTHING POSSIBLE TO HELP YOU SUCCEED". BULSHIT tom!! The sales consultant is the least appreciated and certainly paid peanuts for commission!! You (ceo) have managers totally interfering and micromanaging the sales people until they want to throw up! It is so ironic that the people that are suppose to play the "most critical role" end up being paid very, very low commission compared to the industries standard! Plus the fact that sales people do other required work and DO NOT GET PAID!!!! *** carmax and the people that still work there!

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ringleader

Feb 05 Washington, District Of Columbia

Here is an idea for corporate to ponder, any sales consultant that does not sell a minimum of 3 vehicles per week has to shovel all the snow in the lot for free! Anyone who refuses will be coached and will be required to watch videos on "How To Shovel Snow The carmax Way"!

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ringleader

Nov 21, 2013 Washington, District Of Columbia

I love this post by anonymous back in 2006. This post really tells a lot about carmax in just a few short paragraphs. Greed is a terrible addiction, it is worse than drugs or alcohol. There is a saying about greed, money and power and it goes like this: "Power corrupts, and absolute power corrupts absolutely" There is so much truth about this saying. The sad part is most people, if not all people would be corrupted if the opportunity presented itself. This is why government needs to put an earnings cap on all CEO's salary and bonuses. One person does not make a company or corporation successful.

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FireTom

Nov 06, 2013

People are starting to get the message that carmax is a joke and they lie cheat and are the worst company to work for. The Highest turnover I have ever seen.
Sales are down and they are beating the sales people. I have had 4 cars returned this past month for mechanical problems.

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ringleader

Nov 06, 2013 Washington, District Of Columbia

Exactly! So you as the consultant will not receive the commission because of the mechanical problems that should have been caught in the first place! It is really a lose lose situation for the sales consultant. Sales will continue to go down and carmax will continue to pile up more enemies.

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