Carmax Sucks in Knoxville TN!

383 of 776 Carmax Reviews

I baught a car from Carmax.Traded in my old car still with a lien on it.

Carmax has the old car but has not paid it off. I am on the hook for two car payments. Customer service is a joke. I keep getting told the check is in the mail but they didnt fedex it and wont put a stop payment and reissue.

Reported them to BBB and was told they dont care. They will just deal with it when it comes in. Stay away from them.

This is my fifth and last purchase from them.They have gone down hill bad!

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Business Office
Review category
Service Centers and Customer Services
Review rating
1 out of 5
review #311949
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383 of 776 Carmax Reviews
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Nov 11, 2013 #740820 Irving, New York

Maybe its the fifth car syndrome! I've gotten my fifth car from them also. Its a lemon. I'm so dissappointed in this car. Their certification is a joke. I traded in a Toyota Siena for a BMW 328i. I've had it in the shop once a month since I bought it, adding a $150 per month even though I bought the warranty. Carmax will not work a deal with me, and take this car back. I will never use them again, because I can no longer trust their word.

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