Carmax Sucks in Knoxville TN!

241 of 634 Carmax Reviews
Apr 13, 2012
review #311949

I baught a car from Carmax.Traded in my old car still with a lien on it.

Carmax has the old car but has not paid it off. I am on the hook for two car payments. Customer service is a joke. I keep getting told the check is in the mail but they didnt fedex it and wont put a stop payment and reissue.

Reported them to BBB and was told they dont care. They will just deal with it when it comes in. Stay away from them.

This is my fifth and last purchase from them.They have gone down hill bad!

aa34272
Was this review helpful? 1 5
Had an experience with Carmax?  Submit review ›
Is this your company? Learn about our business solutions
241 of 634 Carmax Reviews
girllaw

Nov 11, 2013 Irving, New York

Maybe its the fifth car syndrome! I've gotten my fifth car from them also. Its a lemon. I'm so dissappointed in this car. Their certification is a joke. I traded in a Toyota Siena for a BMW 328i. I've had it in the shop once a month since I bought it, adding a $150 per month even though I bought the warranty. Carmax will not work a deal with me, and take this car back. I will never use them again, because I can no longer trust their word.

0 0 Reply

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Carmax.
Filing a new complaint about
×