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Comments (4)

1. Written by tammy, on 30-05-2008 16:31 The worst experience I have ever had as a consumer!!! Sales Luis Galletti started the experience by asking if we had a trade in, I was talking and he just kept looking at my fiance, finally my fiance started talking because it was apparent he was not listening to me. When we were test driving the car Galletti kept all his attention on my fiance even though my fiance told him repeatedly that the car was for me and the decision was up to me. Finally my fiance got so upset he quit test driving the cars so Galletti would get the idea the decision was up to me. I found a car I liked I figured the car would last longer then Galletti attitude. Come to find out the car was 3000 over book in this market is crazy, so they wanted that down. We later received a letter from Galletti saying we could sell our car for the estimate in 7 days all it said to bring was title or who had the lean on the car. I brought the car back 6 days later and talked to an inept front desk then talked to Manager Christina Gupta she laughed when we told her of Galletti behavior, then told us to come back in an hour she called us 10 minutes later asking about registration, nothing in the letter mentioned and when I was going to buy a car it wasn't brought up . My last vehicle was a lease so it wasn't current. She told us we had to get it current before we could sell it to them. Even though the cars they sell are not up to date with registration or emissions tests, all sold as is. The letter was a false statement. This was not in the letter, why couldn't she ask this before we left? Awful service I am telling everyone that I can to boycott Carmax!!!javascript:ac_smilie('') Report

2. Written by mcouchey, on 08-05-2008 11:57 Also a victim of the 120 point sham, inspection. They may have done that for the first two or three cars they sold but not anymore, it is a paper drill signed by the car wash soap dispenser attendant. Just beginning a long uphill journey for satisfaction. Given the amount of work they have done so far I should be happier, but now my confidence level in the longevity of this car is at rock bottom at its high point. Will support any site or protest of their methodes Report

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