Carmax = torture!

Apr 14, 2008

Carmax complaint by Kulayphoto

I bought a 2005 Audi S4 from the LAX location 4 weeks ago. After a week I noticed an odd noise coming from the steerring on full lock. Call up Carmax and they say take it to any Audi dealer (I'm in SF) and they will fix it, Carmax will pay. Nope! My car has been at Audi for 2.5 weeks while Carmax pass me from one person to the other, don't return calls and generally try and bury their head in the sand. Even the "Executive help team" can't get the *** store manager to call me back! AVOID THESE MUPPETS AT ALL COSTS!

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Comments (1)

1. Written by CarMax Chris, on 16-04-2008 07:42

My name is Chris and I am the social media PR guy at the CarMax home office. I am sorry to read of your poor experience at one of our stores. You didn't use a name within your post, would you please contact the CarMax Customer Relations Department at 1-800-519-1511 and give them the opportunity to assist you with your issue. CarMax strives to offer excellent customer service and we take it very seriously when we read an instance such as this. Thank you.

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