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Carmax

Rating:
99 complaints

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CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty (60–Day in Connecticut). Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE® 500 company, sold more than 2 million cars, and been named one of FORTUNE® magazine's "Best Companies to Work For" five years in a row. According to the

CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
The customer service of the company is available at
(804) 747-0422
(800) 519-1511
Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.
Please try to contact Carmax Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Carmax Complaints & Reviews

DateCarmax ReviewsHits
02/09 ▪ CARMAX LAYSOFF EMPLOYEES DURING ISLAMIC HOLIDAY 5
01/30 ▪ cant remove lug nuts on kia from carmax 66
01/30 ▪ Carmax Kenosha - No Deals Selling Your Car 107
01/29 ▪ Tulsa store shorted me $27.28 on the check for my car tag. 39
01/28 ▪ 5-7 wait for refund of down payment b.s 64
01/25 ▪ I am buying a car from carmax and they are not honoring there warranty what can I do? 144
01/22 ▪ CarMax, less than substandard vehicles, non exsistant customer service. 161
01/19 ▪ treated us good while twisting the knife in our backs 337
01/17 ▪ Upper Mgmt is allowed to do as they please 203
01/13 ▪ Stay Away from Carmax 564
01/10 ▪ Stranded 252
01/10 ▪ Dont worry it will be ok 247
01/08 ▪ CarMax equals Headache 242
01/07 ▪ bad sale 217
12/28 ▪ CarMax will never get my business 467
12/23 ▪ CarMax 272
12/19 ▪ CarMax buys low and sells high 618
12/18 ▪ Rusted Fleet SUV's from the North!!! 378
12/11 ▪ Frustrated, misled and lied to... 468
12/10 ▪ CarMax Warning - Get an inspection before your 5 day return option expires 529
12/05 ▪ Carmax Subpoena's Fraud Investigators (WOW MUST READ) 875
12/02 ▪ Carmax Subpoena's Fraud Investigators (WOW MUST READ) 339
11/30 ▪ Carmax, Raleigh, NC Rip Off - Never Again 542
11/17 ▪ carmax service 329
11/17 ▪ Cymax 167
11/08 ▪ Carmax is a hoax - buy elsewhere! 864
11/03 ▪ carmaxx,charlotte,nc 264
11/02 ▪ CarMax.....Not Safe Cars! 365
10/29 ▪ Carmax Salespeople Lie 494
10/28 ▪ CarMax sells vehicles with major problems 667
10/24 ▪ best place to work - not 497
10/17 ▪ Piss poor service 347
10/14 ▪ BEWARE they 'bump' interest rates!!! 594
10/06 ▪ CarMax - Not fair to employees 616
10/01 ▪ Carmax Accounting Fraud 511
09/27 ▪ Terrible service & fine print on "no hassle" retun 499
09/22 ▪ $17,668.90 CarMax Financing Scam on Seniors 651
09/20 ▪ CarMax -Bought car 9/2/09 now no credit 927
09/03 ▪ Watch out Carmax does not report repairs 698
08/27 ▪ Rude salesman sent me packing. 622
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