Carmax Complaints and Reviews

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  • Customers like
    • Nice showroom5
    • Ease of the process5
    • Staff3
  • Customers don't like
    • Lies11
    • Car histories9
    • False claims9

  • 2 days ago
  • Financial Scams and Schemes
  • Stockbridge, Georgia
  • 2011 Toyota Camry
  • 37
  • REVIEW RATING 4/5

I believe the dealership drive off with the car knowing financing was not going to go through.2. In this case the sales person and dealership “guaranteed financing” — by enticing me by saying my deal was approved, which I relied on. I feel that this is over-exuberant, potentially binding salesmanship. I feel that the dealership may need to honor a financing commitment in these terms.3. There was... Read more

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  • Jul 31
  • Dealers
  • Oxnard, California
  • 33
  • REVIEW RATING 4/5

I am in So Cal and had the same thing happen except they told me it's not warrantied for the reason that i could have hit a curb whoch can make a tire bubble up on the wall. I did not hit a curb.. Months later a man stops me right after my long drive back from Santa Barbara and points out an even bigger bubble in my other tire.. The ride home did feel a little weird.. A little bumpy. And to think... Read more

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  • Jul 29
  • Dealers
  • Houston, Texas
  • 69
  • REVIEW RATING 4/5

I love my car but the next day my air pressure light was on and a few months after My tire kept doing it and when I took my car to get an oil change at Firestone they told me that I had a nail in my tire. I took it to carmax and they said nothing was wrong with my tire...two weeks later I walked outside and my tire was completely flat...I had to buy a new one because they lied...now there is... Read more

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  • Jul 28
  • Auto
  • San Diego, California
  • 2012 Mini Cooper S
  • 99
  • REVIEW RATING 4/5

A few months into owning my vehicle I noticed that water and air were coming in through the passenger door. I took my vehicle to the dealership, using my extended warranty, and was informed that the vehicle had been in an accident as the paint was not a perfect match and the door was mis-alligned. CarMax denied this, but fixed the problem. A few weeks later I discovered via the dealership that... Read more

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  • Jul 25
  • Dealers
  • Columbus, Ohio
  • 2012 Chevrolet Malibu
  • 260
  • REVIEW RATING 5/5

I looked at a Grey 2012 Chevy Malibu with 24k miles on it. The car was stickered for $13999 but the sales person told me she would get me 12998 for it. I took it for a drive and took it to one of my family's nearby fleet garages and the fleet manager there (aka my sister) took time out of her busy day to check it out for me. She told me it was a good car so I returned and bought the car -the only... Read more

Was this review helpful? 1 2

  • Jul 21
  • Service Centers and Customer Services
  • Irvine, California
  • Carmax Auto Service
  • 147
  • REVIEW RATING 4/5

I did maintenance for my BMW in Carmax Irvine, CA in 07/09/2015. When I was there to pickup my car, the service guy said she cannot open the door with my remote,(when I dropped off my car, everything worked fine) so I had to leave my car 1 more week, then I got call saying if they went to dealer, it was going to wait longer because they were competitors. but when I let dealer to fix my car, the... Read more

Was this review helpful? 0 0

  • Jul 20
  • Dealers
  • Houston, Texas
  • 2010 Ford Edge Trade In
  • 1
  • 1
  • 120
  • REVIEW RATING 4/5

Bought a 2010 ford edge for $23,000. Two years and 20,000 miles later they offered me $10,000 for it on trade. The car had been properly maintained and was in BETTER condition than it was at time of purchase. Either they overpriced the car at time of purchase or low balled us on the trade in value. KBB listed the trade in value in good condition at $15,000. We will NEVER do business with Car Max... Read more

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  • Jul 15
  • Dealers
  • Pembroke Pines, Florida
  • Audi A6 Trade In
  • 159
  • REVIEW RATING 4/5

Took a new Audi to Carmax expecting a fair price for an A6 with 1500 miles. They drastically devalued the offer, because I had repaired a scratched fender. What a crock of waste! They proceeded to defend their position, knowing this was a profitable gem and that I was not interesting in buying one of their cars -- which, they would've used to mark-up differences. They start by asking you what... Read more

Was this review helpful? 1 0

  • Jul 04
  • Dealers
  • Aurora, Illinois
  • Carmax Staff
  • 1
  • 1
  • 249
  • REVIEW RATING 5/5

Jacob Janowski the operations manager at Naperville, IL is a very deceitful person allowing cars that are unsafe or previously wrecked to be sold. He makes the technicians and body shop patch these cars up and hide the damage. Carmax keep changing their standards and now sell cars with accident damage they wouldn't previously sell in the past under old standards. Everything they do is aimed at... Read more

Was this review helpful? 3 0

  • Jul 04
  • Service Centers and Customer Services
  • Reston, Virginia
  • Positive Experience
  • 2
  • 2
  • 182
  • REVIEW RATING 5/5

Reading the comments here is very interesting, I've purchased and sold 2 vehicles at Carmax in the past and have not experienced any issues. I've never had to pay out of pocket with the extended warranty. On the trade ins, I've always received more from Carmax than other dealers were offering. I would suggest that potential buyers do their homework ideally prior to purchasing, but definitely... Read more

Was this review helpful? 2 2

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