Carmax Complaints and Reviews

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Carmax
Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
  • 640+12 mobile complaints
  • $2.5M claimed losses
  • $3.8K average
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  • 15 hours ago
  • Dealers
  • Albuquerque, New Mexico
  • 16

I saw a 2010 BMW Z4 on there site, it was priced $4000 above the Nada Book Value and the Kelly Blue Book Value for a Retail Dealer Type of Sale. The sales person who contacted me had no answer as to why they wanted $4000 over book value. She just said "that's a very good question sir, why don't you come in and take a look at it?" The paint on the right fender did not match the right door or right... Read more

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  • 21 hours ago
  • Auto
  • 20

I recently went to the Raleigh Carmax on Glenwood ave and had one of the worst experiences ever at a dealership. Buying a car is not one of my favorite things but would never buy from this dealership. When I walked into the dealership I was immediately (and I mean 5 feet into the doorway) greeted by a man who barely spoke English with even worse listening skills. He hardly seemed to care about... Read more

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  • 1 day ago
  • Service Centers and Customer Services
  • Dayton, Ohio
  • 2005 Pt Cruiser
  • 1
  • 1
  • 24

I bought a car from Carmax in Feb. 2013 - loved it! The second day I heard a "knocking" took it back they "fixed" it. It's now knocking again.....bad! Doubt they fixed it properly in the first place. Also, I purchased the warranty and was told if I didn't use it within a year, that I could cancel and get all monies back. Ok, doesn't work that way...they just took the 1000.00 off the back end... Read more

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  • 1 day ago
  • Service Centers and Customer Services
  • 32

Took my jeep in for an appraisal, after seeing similar models with many more miles offered for sale at Carmax for $12,000-$14,000 or more.They drove my car, without me, came back and informed me the was an "issue" with the transmission at high speeds, even though I had the jeep serviced weeks before, and appraised at another dealer, they found no such problems. So the offer to me was $3500, but... Read more

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  • 1 day ago
  • Auto
  • Plymouth, Indiana
  • 16

Car max has its good points... but after I mailed a $230 cashers check(it was attached to my account info) only to have it miss placed. I was pissed not I am out $230, I now have late fees. I tried to make a payment with a debit card but was informed I could only use a debit card after my payment was 31 days late...... so because of this, not only am I harassed with "reminder" calls 3 times a... Read more

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  • Oct 22
  • Dealers
  • Arizona, United States
  • Dealership Operation
  • 63

This is a pretty old thread, but just for giggles I will contribute my thoughts. You're dealing with an industry that, to say the least and being nice about it, is known for not being the most honest. It starts from the VERY TOP of the distribution chain. The Manufacturer, GM, Toyota, Ford, etc. (when selling new cars) tries to screw the dealers with confusing sales incentives, and who knows what... Read more

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  • From mobile
  • Carmax
  • Oct 18
  • by anonymous
  • #547984

I bought a car 2years ago it was a 2011 Hyundai sonata with 25,000 miles needless to say the motor blew up at 84,000 was in the shop the first two weeks I had it! They also showed a fake carfax! Plain and simple they buy wrecked vehicles and SELL them! BEWARE! I wouldn't buy a bicycle from carmax!!!! Add comment

     

  • Oct 18
  • Auto
  • Car Selling Service
  • 65

The offer was 72% of Edmonds or Kelley Blue book value so I didn't sell my car but I do want to thank them for the offer. It's like the "we buy houses" ads you see on street corners. They will buy your car if you need to sell it fast. But you are only going to get 70% of market value. Shop other dealers and try the newspaper or a sign in the window around a public place if you in a big hurry.... Read more

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  • Oct 17
  • Service Centers and Customer Services
  • Boynton Beach, Florida
  • Car Repair Service
  • 117

Brought my car to be serviced under the expensive service plan they pushed me into buying. They said it would be transferred to the dealership, because the manufacturer warranty would be covering the repairs. Then they said they couldn't do that for us. We went to pick up the car, they couldn't find it! When we searched every inch of the lot, we finally found it, but they were missing the plate... Read more

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  • Oct 15
  • Dealers
  • 2007 Ford Explorer
  • 134

I bought a 2007 Ford Explorer from my local CarMax store. Traded in my 2000 Towncar for their pathetic $300 offer just because I didn't want the hassle of selling it myself. It was getting old but book was probably $2000 at the time and I'm sure I could have gotten $1000 for it quick and easy. On the way home in the Explorer the tire pressure light comes on so I pull into a gas station and... Read more

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