Carmax Complaints and Reviews

2.0
  • Nice showroom4 votes
  • Ease of the process3 votes
  • Friendly3 votes
  • False claims9 votes
  • Lies7 votes
  • Car histories7 votes
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  • From mobile
  • Carmax
  • 1 day ago
  • by anonymous
  • #615980

I purchased a 2008 Pontiac torrent.. after having it a week. I started having problems. it has now been 3 months check engine light is on! had to pay because something wasn't covered! after they apparently fixed . the light is still on!!! I would never recommend this place to anyone!!!! Add comment

  • From mobile
  • Carmax
  • Mar 26
  • by anonymous
  • #613749

Carmax is a joke. I waited 2 weeks for a car transfer on a vehicle they didn't even have a title to. Then to process the title from one city to the next was going to take another 4-6 weeks. As a company, you think they would have their business in order and they don't. Thanks for wasting a single moms time, said no one ever! Add comment

100% FULL

  • Mar 20
  • Dealers
  • Irvine, California
  • Used Car
  • 2
  • 2
  • 165
  • REVIEW RATING 5/5
CarMax sold me a vehicle with unsafe tires!
1 of 2

CARMAX PUT MY LIFE IN DANGER! CarMax sold me a vehicle with tires almost ten years old. Michelin recommends replacing tires every five years regardless of age because the rubber compound ages and dries. The right rear tire was severely worn down and the left rear tire blew out while I was driving on the freeway. My car could not even make it to the shoulder, 911 was called and police had to stay... Read more

Was this review helpful? 3 3
  • From mobile
  • Carmax
  • Mar 20
  • by anonymous
  • #611038

I got a car from carmax jackson ms. Car was not running right took it back to carmax the next day put it in there shop they kept the car for 4 day . Said that they try to call me which was not the truth . I feel like they only trying to get sales no matter what Add comment

  • Mar 18
  • Dealers
  • Easley, South Carolina
  • Truck
  • 1
  • 1
  • 319
  • REVIEW RATING 5/5

I have purchased a lot of cars from Carmax. I have also referred many people to them. My family now buys all cars from there. But after my last experience with them I am done doing business with them. My last truck I bou was a F250 which I paid 35k for. 3 years later I traded it in for a dodge 2500. Carmax usually gives top dollar for cars that they previously sold to you but in this case I was... Read more

Was this review helpful? 0 1

  • Mar 16
  • Service Centers and Customer Services
  • Auto Check
  • 88
  • REVIEW RATING 4/5

A broken taillight was reported as a LFT Quarter Accident... The broken taillight happened in a parking lot and there was no damage to the LFT Quarter Panel. I appealed the claim with Experian and they responded that they verified with the reporting party that the information was not in error. They would not give me information of whom reported it and the result CarMax offered me only $50,000... Read more

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  • Mar 16
  • Dealers
  • Irvine, California
  • 2011 Buick Lacrosse
  • 1
  • 1
  • 116
  • REVIEW RATING 4/5

I ordered a 2011 Buick Lacrosse from the Irvine CarMax and waited for the text message from the sales person my car was in. The sales person said he texted Saturday. No text message on my phone. He said he was pressured to hand the car over to some other sales person under the 72 hold agreement. Today is Monday which is 48 hours since Saturday. I am trying to contact the general manager named... Read more

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Resolved

  • Mar 15
  • Dealers
  • New York, New York
  • Car Purchasing
  • 1
  • 1
  • 141
  • REVIEW RATING 5/5
Carmax - Review about Car Purchasing from New York, New York
1 of 4

Eastchester Chriysler Jeep Dodge dealer on 4007 on Boston Road, lied to me big time, I told them the truth about everything that I got pre-approved for 30k through capital one. When I got there they did not show me any of the cars that we both had stick number stickers for, 2nd, I had to refill out more paper work n then he insistance on me getting s co-signer which I wad told by Melanie n Renee... Read more

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  • Mar 10
  • Dealers
  • North Fort Myers, Florida
  • 2006 Ford Five Hundred
  • 2
  • 2
  • 99
  • REVIEW RATING 3/5

$15000 for a 2006 ford five hundred $30000 after 24%interest car worth $7000 Read more

Was this review helpful? 0 1

  • Mar 10
  • Dealers
  • Huntersville, North Carolina
  • 2015 Kia Sorento
  • 208
  • REVIEW RATING 5/5

We bought a 2015 Kia Sorrento with just under 10,000 mi. From Carmax in Greensboro, N.C. and it leaks oil. We took it back to Carmax to rectify problem and left car for two days. We picked car up and were assured the problem had been fixed, only to find out that the car was still leaking oil on our driveway and garage floor. We called the carmax store again and were given another run-around and... Read more

Was this review helpful? 2 1

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