Carmax Complaints and Reviews

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Carmax
Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
  • 634+12 mobile complaints
  • $2.5M claimed losses
  • $3.8K average
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  • From mobile
  • Carmax
  • Oct 18
  • by anonymous
  • #547984

I bought a car 2years ago it was a 2011 Hyundai sonata with 25,000 miles needless to say the motor blew up at 84,000 was in the shop the first two weeks I had it! They also showed a fake carfax! Plain and simple they buy wrecked vehicles and SELL them! BEWARE! I wouldn't buy a bicycle from carmax!!!! Add comment

     

  • Oct 18
  • Auto
  • Car Selling Service
  • 47

The offer was 72% of Edmonds or Kelley Blue book value so I didn't sell my car but I do want to thank them for the offer. It's like the "we buy houses" ads you see on street corners. They will buy your car if you need to sell it fast. But you are only going to get 70% of market value. Shop other dealers and try the newspaper or a sign in the window around a public place if you in a big hurry.... Read more

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  • Oct 17
  • Service Centers and Customer Services
  • Boynton Beach, Florida
  • Car Repair Service
  • 84

Brought my car to be serviced under the expensive service plan they pushed me into buying. They said it would be transferred to the dealership, because the manufacturer warranty would be covering the repairs. Then they said they couldn't do that for us. We went to pick up the car, they couldn't find it! When we searched every inch of the lot, we finally found it, but they were missing the plate... Read more

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  • Oct 15
  • Dealers
  • 2007 Ford Explorer
  • 114

I bought a 2007 Ford Explorer from my local CarMax store. Traded in my 2000 Towncar for their pathetic $300 offer just because I didn't want the hassle of selling it myself. It was getting old but book was probably $2000 at the time and I'm sure I could have gotten $1000 for it quick and easy. On the way home in the Explorer the tire pressure light comes on so I pull into a gas station and... Read more

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  • Oct 15
  • Auto
  • Wichita, Kansas
  • Frozen Account
  • 57

I sold my car to Carmax. took the bank draft to send my bank and deposited it. since it was a wachovia draft should have cleared the next day. hah! I went to use my debit card only to find out my account frozen thanks to the draft. the bank told me it was fradulent. after a huge run around carmax figures out that the printer "forgot" to print out the routing number. after another failed attempt... Read more

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  • Oct 14
  • Dealers
  • Sanford, Florida
  • Faulty Car
  • 49

I recently bought a car from CarMax and it's been a nighmare ever since. This is NOT the way car buying should be. Aside from the major hassle received because we did our own financing, once we got the car it fell apart, literally. Front bumper came off as well as the light switch when I went to turn on the driving lights. Then found the steering wheel controls had to be replaced and the TPMS... Read more

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  • Oct 13
  • Auto
  • North Branford, Connecticut
  • Car Selling
  • 62

I tried to sell my fathers car to Cormack. He was gravely I'll and wanted to sell it before he died. Carmax told me I needed to give them the original power of attorney papers. My lawyer told me never give away the original. I asked Carmax if they could look at the original and take a copy. They said "No we have to take the original and you may never get it back". I couldn't sell the car to them.... Read more

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  • Oct 11
  • Service Centers and Customer Services
  • Roseville, California
  • Extended Warranty Dishonor
  • 92

THEY FAIL TO HONOR EXTENDED WARRANTIES WITHOUT A FIGHT. WHEN CARMAX LOSSES IN COURT THEY DO POOR REPAIRS ON YOUR AUTO. DO YOURSELF A FAVOR DO NOT GIVE CARMAX YOUR BUSINESS. BOYCOTT CARMAX ALL TOGETHER. I BOUGHT A FORD FOCUS FROM CARMAX THAT WAS JUNK, CARMAX FAILED TO HONOR EXTENDED WARRANTY REPEATEDLY. I TOOK CARMAX TO COURT AND CARMAX LOST. CARMAX NEVER MADE GOOD ON REPAIRS. IT HAS BEEN FIVE... Read more

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  • Oct 11
  • Dealers
  • Rochester, New York
  • Vehicle Selling
  • 84

Do not, I repeat, do NOT ever go to Car Max in Rochester, NY. I went to sell my vehicle, which they gave the highest possible rating. All things were perfect (ok is their perfect score) and they were very impressed with the car. The Kelley Blue Book was $10,700 and they offered us $4,000! The poor kid who came out was obviously embarrassed to give us the figure, but of course he had to. They... Read more

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  • Oct 07
  • Service Centers and Customer Services
  • Faulty Parts
  • 205

I recently bought a car from CARMAX, a company that been growing strong in the last few years. (probably due to the fact they take advantage of people with poor or no credit.). They might make buying a car easy, But buyer beware of this company's false tactics. We all heard about how negligent they have been in telling buyers of cars with recalls.. But i found also their so called CARMAX... Read more

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