Carmax Complaints and Reviews

2.1
  • Nice showroom4 votes
  • Friendly3 votes
  • Ease of the process3 votes
  • False claims8 votes
  • Lies7 votes
  • Car histories7 votes
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  • Feb 26
  • Service Centers and Customer Services
  • Fayetteville, North Carolina
  • 2012 Ford Focus Repair
  • 1
  • 1
  • 144
  • REVIEW RATING 5/5

After purchasing my car the inlink bar in the right front side broke. I took it back to carmax to have it replaced. Now I have 2 separate reports from 2 separate companies stating that a bolt had not been replaced causing my entire suspension system to need replaced. 1 from my extended warranty company I purchased through Carmax and another from the shop that is now fixing my car. Carmax... Read more

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  • Feb 23
  • Dealers
  • Evans, Georgia
  • Bmw
  • 1
  • 1
  • 126
  • REVIEW RATING 4/5

Delivered damaged car and said would refund transfer fee and now they won't - Absolutely terrible experience and liars at that!!! I found a BMW I wanted from carmax and had already gotten my finances approved and had a check to purchase the car. I called carmax in Augusta and told them what I wanted but it was at another location so I paid $449 for CarMax to transfer it here to Augusta. The sales... Read more

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  • From mobile
  • Carmax
  • Feb 22
  • by anonymous
  • #598648

purchased a car from car max, got the extended warranty. Clutch went out 3 months later. Would not cover the clutch. Pretty much pushed us out the door. Add comment

  • Feb 19
  • Dealers
  • Fort Myers, Florida
  • Cadillac
  • 3
  • 3
  • 224
  • REVIEW RATING 5/5

I was told by my salesman that all car max go threw a 125 point inspection which I was lied to and it was a total misrepresentation. I was sold a Cadillac. A junk from the day I took it out of the lot. I have so many thing wrong with it, it proved they never did a 125 inspection. I had to rent cars so I could do my work, because I was ready to lose my job. I was unable to do my job I lost so much... Read more

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  • From mobile
  • Carmax
  • Feb 19
  • by anonymous
  • #597636

Sales rep falsely suggested that my Porsche trade in was totalled by insurance company and repaired unauthorized. Offering was for $10000 on a car that I traded the next day for $20000 to a local dealer. Bought another Porsche. Last time I'll ever go to CarMin. Add comment

  • From mobile
  • Carmax
  • Feb 18
  • by anonymous
  • #597260

Went to Carmax in Houst9n looking to trade in our vehicle for something a little smaller. We test drove several cars and found something we might like. Everything depended on the trade in. They offered us $9K for what we had and we walked out knowing it was worth much more. Went down the road was given $13K on trade it which is almost exactly what we were looking for. A $4K difference. Add comment

  • Feb 18
  • Employees and Ex-employees
  • Owings Mills, Maryland
  • After Sale Service
  • 1
  • 1
  • 152
  • REVIEW RATING 4/5

As a former employee I must say that Carmax is the WORST employer I have ever worked for. They give no support for their employees or their customers. They has rediculous policies that take weeks for you to get an issue resolved and they never have any idea on how to resolve issues the correct way. Never would I ever recomend going to Carmax for a car due to the horrible policy and procedures and... Read more

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  • Feb 12
  • Dealers
  • Rochester, New York
  • Volkswagen Routan
  • 295
  • REVIEW RATING 5/5

Did not have a pleasant experience with this dealership. All within a 5 day time frame... I found a Volkswagen Routan online at this location that my husband and I both agreed upon. I contacted Carmax and started the credit application, the salesperson told me that he was putting a sold sign in the window and that it would be held for me for a week to make arrangements to purchase...between... Read more

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  • Feb 11
  • Dealers
  • Bronx, New York
  • Used Car
  • 89
  • REVIEW RATING 4/5

Decided to do a car search on Carmax; first of all, their are no Carmax dealerships close to the city and the cars they have listed on the web for my area are low end, un attractive used cars, over priced!!! I can easily find them same type cars for almost half the price, lol,OMG. It left myself saying the same thing the actors say in their commercials..."Why can car buying be that simple, like... Read more

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  • Feb 10
  • Dealers
  • Frederick, Maryland
  • 2007 Toyota Yaris
  • 156
  • REVIEW RATING 4/5

I got a 2007 Toyota Yaris. It was great, until it started funny. I saw my family mechanic. After 5 seconds, he saw that the battery was too small and was being pushed up with a piece of CARDBOARD. I called carmax to set up an appointment. When I showed up, I found out they didn't put my appointment in the system. They helped someone who came after me, then went to look at the car. They said that... Read more

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