Carmax Complaints and Reviews

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  • Customers like
    • Nice showroom5
    • Ease of the process4
    • Friendly3
  • Customers don't like
    • Lies10
    • False claims9
    • Car histories9

  • 2 days ago
  • Dealers
  • Aurora, Illinois
  • Carmax Staff
  • 41
  • REVIEW RATING 4/5

Jacob Janowski the operations manager at Naperville, IL is a very deceitful person allowing cars that are unsafe or previously wrecked to be sold. He makes the technicians and body shop patch these cars up and hide the damage. Carmax keep changing their standards and now sell cars with accident damage they wouldn't previously sell in the past under old standards. Everything they do is aimed at... Read more

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  • Jul 04
  • Service Centers and Customer Services
  • Reston, Virginia
  • Positive Experience
  • 21
  • REVIEW RATING 4/5

Reading the comments here is very interesting, I've purchased and sold 2 vehicles at Carmax in the past and have not experienced any issues. I've never had to pay out of pocket with the extended warranty. On the trade ins, I've always received more from Carmax than other dealers were offering. I would suggest that potential buyers do their homework ideally prior to purchasing, but definitely... Read more

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  • Jul 01
  • Dealers
  • Indian River, Michigan
  • 2012 Gmc Sierra
  • 80
  • REVIEW RATING 4/5

This is the email I sent to CarMax: Thanks for passing this on.. I just want to let you know it's more a principle issue than the money... You guys gave me 16000$ for my 2012 GMC Sierra after driving 300 miles from Michigan to Columbus Ohio...in addition, I bought the 2014 Cruze that day--Your trade in guy said he was taking my truck to auction because it had 60000 miles and at best Car Max could... Read more

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  • Jun 28
  • Dealers
  • New Orleans, Louisiana
  • 2011 Jaguar Appraisal
  • 158
  • REVIEW RATING 4/5

I had a 2011 Jaguar that had around 70,000 miles and was in good condition. I had never had any mechanical issues with this vehicle and was told by a company online they would offer me $27,000 for my car sight unseen and suggested if I was looking for a possible higher value to bring it to a carmax and if the offer from Carmax was higher they would match it. So I took an hour drive to Carmax.... Read more

Was this review helpful? 1 0

  • Jun 27
  • Dealers
  • Gainesville, Florida
  • Car Purchase
  • 2
  • 2
  • 78
  • REVIEW RATING 4/5

THE worst experience imaginable. LOW QUALITY. Terrible customer service. Little to no inter-office communication. Break-down, after break-down, after break-down. This company cares about the sale and receiving their monthly payments. You, as a consumer, are of no importance. Recommendation: do not do it, turn back before it is too late. If a purchase is made... tack on that warrenty too. You will... Read more

Was this review helpful? 1 0

  • Jun 25
  • Dealers
  • 2002 Mercury Mountaineer Trade In
  • 160
  • REVIEW RATING 4/5

My SUV is valued at $6500 on the Kelley Blue Book site, it's valued at $6300 on the Autotrader site, and $5900 on the Edmunds site. These figures are for a privately sold vehicle in good condition. It's closer to $8500 for a dealer sold vehicle. The CarMax appraiser, at the Costa Mesa location, Checked out the vehicle, said everything look good and the that the vehicle was in very good... Read more

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  • Jun 23
  • Dealers
  • Pretoria, Gauteng
  • Car Purchase
  • 70
  • REVIEW RATING 3/5

They are great when you are looking to purchase a vehicle. .....but when that vehicle needs service. ...good luck trying to get info or even talking with someone from service after it is in .......call after call only gets you voice mail without ever getting a return call....my car has been in for a month ..only having driven it for a week.......once I get it back I will never have service done... Read more

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  • Jun 22
  • Dealers
  • Orlando, Florida
  • Car Extended Warranty
  • 3
  • 3
  • 156
  • REVIEW RATING 5/5

I purchased my last 3 vehicles from Carmax and took the extended warranty. The salesperson raved over the amazing service that Carmax provides. I never used it but needed it until last week. On my way to work the "check engine" light came on. I turned around and went back home not knowing how serious the problem was. I took a vacation day from work to get the car checked. I called several... Read more

Was this review helpful? 0 1
  • From mobile
  • Carmax
  • Jun 22
  • by anonymous
  • #654387

The dealer that sold me a 2012 KIA Spectrum doubled the price of my car. I feel that he took advantage of my desperate situation. My car payment was made to much higher in order for me to get credit with American Credit Acceptance. Looks like I was dealt this hand for commission. Yes I am pissed. Add comment

  • Jun 20
  • Dealers
  • Birmingham, Alabama
  • Bmw X5
  • 92
  • REVIEW RATING 4/5

The fact you didn't check your paperwork and ask for anything missing isn't just there fault. Also cars have accidents from time vehicle is wrecked and then once cars fixed only takes a week or two if no frame damage Carfax and Autocheck have about a 6mo lag time and most cars are wrecked fixed traded and resold before that 6mo update periods but that be a Carfax or Autocheck issue if you went... Read more

Was this review helpful? 1 1

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