Carmax Complaints and reviews

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  • 553 complaints
  • $1,175,418 claimed losses
  • $2,126 average
  • 124321 since Oct 30, 2007

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Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
Carmax reviews, Carmax complaints, read Carmax reviews, find Carmax reviews, Carmax scam reports
  • 553 complaints
  • $1,175,418 claimed losses
  • $2,126 average
Had an experience with Carmax?
Submit review ›
553 reviews found
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  • 2 days ago
  • Colorado Springs, Colorado
  • Warranty Ripoff
  • 5

I purchased a 4WD vehicle from CarMax in Colorado. Within the 5 day return period, I took the vehicle to be checked out at a local mechanic. The first thing found during the inspection was the front and back tires were not the same size and should be the same size. I made an appointment for that repair along with a few others; conveniently the appointment could only be after the 5 day return... Read more

Was this review helpful? 2 0

  • Apr 06
  • Boynton Beach, Florida
  • Cadillac Service
  • 1
  • 36

My Wife took her Cadillac to Car Max Branch in Boynton Beach, Florida for a service issue on January 29, 2014. The vehicle was dropped off at the service department and she handed the keys over to the service advisor. The service department had the car in service for over one month, as they could not locate the mechanical problem successfully, but were aware that the problem did exist. They did... Read more

Was this review helpful? 0 0

  • Feb 21
  • Renton, Washington
  • Social Security Number
  • 55

My husband looked all over for a specific Cadillac and found the perfect one at Carmax - the price was good and my husband fell in love with the car. Well after a month they call him and said the paper work was done in the WRONG social security number and they had to redo the paper work with his SSN. How does that happen when my husband presented them with his original SS card. So now he goes... Read more

Was this review helpful? 1 3

  • Jan 14
  • Bad Customer Service
  • 1
  • 121

I contacted Carmax regarding the selection of Jeep Unlimiteds they had in various locations. They naturally wanted to do an appraisal on my vehicle. I visited to discuss the vehicle to transfer from Nebraska, they charge you 750.00 NON refundable. They did the appraisal on my Dodge Nitro and wanted to offer WHOLESALE value of $6,500 but naturally they wanted to sell me the vehicle for HIGH resale... Read more

Was this review helpful? 1 0

  • Jan 07
  • Greenwood, Missouri
  • Stolen Car
  • 4
  • 135

Hi My name is Tiffany Johnson. On November 9, 2013 my car was stolen & used tosteal one of your cars off of the car max lot on South Lindbergh in St.Louis MO. After the incident you all told me & my parents that once you guys got word on what happened you would let us know and take actions on helping me get a new one. Its now January 2014 & I've heard absolutely nothing from you guys.... Read more

Was this review helpful? 1 2

  • Jan 04
  • Lombard, Illinois
  • Test Drive
  • 3
  • 226

I went to carmax because I found a genesis coupe there! Very rare car to find with low miles 21xxx. So I went and test drove the car and fell In love with it, and the mileage and price was extremely good 20k. There was another genesis at a Hyundai dealer but it got sold the day before. So I was stuck with Carmax...Then I tried to lower the price because both tires and brakes were worn out. The... Read more

Was this review helpful? 5 4

  • Dec 12, 2013
  • Birmingham, Alabama
  • Carmax
  • 3
  • 290

I just wanted to give my 2 cents on my experience with CarMax in buying my used car. I had a car that Kelly blue book listed at $9200 in Excellent condition for the miles and features. I learned that using and submitting your car for sale through their site would give you a better offer. I did so, and got a pre-approved offer of $9400. I thought great, but before I brought my car... Read more

Was this review helpful? 7 3

  • Dec 12, 2013
  • Charges
  • 6
  • 204

CARMAX hides behind their 150 pt inspection. According to two employees their inspection is like this: roll windows up and down, check. Lights turned on, check, cruise control works, check. My brakes went completely out after two months and after I bought it back to be fixed found out they didn't change brake pads because their minimum is 4mm. I spoke to three mechanics and at 3mm brakes pads... Read more

Was this review helpful? 3 0

  • Nov 07, 2013
  • Hartford, Connecticut
  • Used Car Dealer
  • 2
  • 289

I bought my very first car at Carmax in Hartford CT. I was so proud of my Jaguar S-Type. My sales person assured me that it was a good car and told me they went through a list of possible issues and everything checked out. I felt confident and happy about the decision I was making. So what did I do..I bought the car. 3 weeks later my ball joints needed to be replaced. I thought that was odd since... Read more

Was this review helpful? 2 0

  • Nov 06, 2013
  • Dulles, Virginia
  • Employee Harrassment
  • 15
  • 378

Terrible pay has not changed in years. if you get promoted to manager from inside the company you make 8-10K less than managers hired from outside the company. That's insulting and insane. Richmond headquarters lives in a bubble, no idea how bad the company's reputation is becoming. Location General Managers on up seem to care about their stock options going up and not about the long term outlook... Read more

Was this review helpful? 2 0
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