2.2
  • Nice showroom3 votes
  • Ease of the process2 votes
  • Friendly2 votes
  • False claims5 votes
  • Car histories5 votes
  • Lies4 votes
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  • 1 day ago
  • Dealers
  • Denver, Colorado
  • 2009 Ford F-350
  • 56
  • REVIEW RATING 4/5

I purchased a Ford Truck from carmax. The day I drove it off the lot there was an issue with high speed vibration in the drive line. I brought it back the same day...They said they could not fix the problem and they would have to send it to O'mera ford for repair.I got a call from carmax stating the problem was found and that it would be repaired. O'mera returned it to me stating that they fixed... Read more

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  • From mobile
  • Carmax
  • 2 days ago
  • by anonymous
  • #587406

Warranty for my car was not honored, service technicians are untrained on proper diagnosis, repair and proper processes regarding their warranty. I have cancelled this contract. DO NOT BUY THE EXTENDED WARRANTY. Add comment

  • Jan 25
  • Dealers
  • Saint Peters, Missouri
  • 2007 Chevy Trailblazer Trade
  • 3
  • 3
  • 115
  • REVIEW RATING 4/5

I went in to sell my 2007 Chevy Trailblazer and no mention of seller's contract throughout the entire process. Only after "securing" the vehicle, pulling it into their shop and removing license plates they sprang the seller's agreement contract that they wanted me to sign. Also, they take an electronic scanned copy of your driver's license and retain on their file. What ***! I wouldn't... Read more

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  • Jan 23
  • Service Centers and Customer Services
  • New Orleans, Louisiana
  • Vehicle
  • 1
  • 1
  • 59
  • REVIEW RATING 3/5

Bought a vehicle with carmax baton Rouge and the sales department was great but the service and auto fixing department was horrible don't bring your vehicle their to be fix they lie and don't know what they doing and will keep your vehicle for weeks Read more

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  • Jan 23
  • Dealers
  • Boynton Beach, Florida
  • Car
  • 1
  • 1
  • 59
  • REVIEW RATING 4/5

Wasted a ton of my time by selling the car I agreed to purchase just hours before my appointment to come in that evening and complete the sale. Sales people have no clue where the car went either, and the managers are giving them and I the run-around about what happened. Asked for a call and explanation and all they're doing to looking for another car for me, which by the way has been extremely... Read more

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  • Jan 21
  • Service Centers and Customer Services
  • Fort Lauderdale, Florida
  • Lexus Ls460L
  • 121
  • REVIEW RATING 4/5

I bought a 2008 certified Lexus LS460 in 2/13. I paid extra for an extended warranty for 48 months and up to 125K miles. Within 6 months I had over $5,000.00 in warrant claims that I had to wait for several days to get an inspector and to approve the work. The work was to the control arms on the suspension. two years later my rear struts(as Lexus call them) start making noise. CarMax warranty... Read more

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  • Jan 19
  • Dealers
  • Doral, Florida
  • Bmw
  • 2
  • 2
  • 118
  • REVIEW RATING 5/5

These people are crooks. They sold me a faulty car with the premise that it was still under factory warranty. I specifically asked both my sales representative and the finance manager to confirm the car was in fact under warranty. After 3 weeks with my car the service engine soon light, and well as, the Break light came on. That Sunday the service department was closed, so I took my car to a BMW... Read more

Was this review helpful? 2 1

  • Jan 17
  • Dealers
  • Wylie, Texas
  • Car Appraisal
  • 99
  • REVIEW RATING 4/5

I bought a car from carmax in 2012 it showed a cleared auto/carmax report at the time of purchase. Now I went for an aprasial it show it was in an accident two years before I purchased it an my aprasial has dropped 7k in 6 months what can I do. They are not trying to correct this and I'm stuck the manager and salesman has refused to work this out in April it was aprased this issue did not come... Read more

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  • Jan 09
  • Dealers
  • Raleigh, North Carolina
  • 2011 Toyota Tundra
  • 3
  • 3
  • 316
  • REVIEW RATING 5/5

Bought a 2011 Toyota Tundra in late 2013. At the time CARMAX told me the truck was in good condition, no accidents, blah blah, blah. I'm actually writing this from the CARMAX Raleigh waiting room because I just got an estimate from CARMAX on the same truck and I discovered there is an accident, reported in 2012! Very disappointed in CARMAX. Bought and sold several cars with them. I will... Read more

Was this review helpful? 4 1

  • Jan 08
  • Auto Insurance
  • Beaumont, Texas
  • Vehicle
  • 2
  • 2
  • 135
  • REVIEW RATING 5/5

I have 2 problems with the vehicle. 1. mirror isn't folding properly - feels loose. 2. airbag light is on. Now, I have called ahead and got confirmation that both repairs will be covered. Day later GM dealership called me, that Maxcare has denied both of my claims. They told the dealership, that ONLY the folding motor will be covered, not the mirror assembly. Dealership never replaced a motor in... Read more

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