Carmax Complaints and Reviews

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Carmax
Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
  • 622+11 mobile complaints
  • $2.4M claimed losses
  • $3.9K average
  • Show More
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  • 1 day ago
  • Auto
  • 2
  • 2
  • 51

I work at CarMax for 5 months as a sales rep. It was a zoo where each month sales reps were quitting 2 and 3 at time. It became clear to me why. If you don't have a sold friendship with the Managers you are treated badly. The look out for their friends when it comes to deals or needing support. If you're not selling they don't help u they just write you up. They say you will be paid min. wage but... Read more

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  • 2 days ago
  • Dealers
  • Laurel, Maryland
  • Car Purchase
  • 1
  • 1
  • 41

Past experience with CarMax was positive but recent experience with CarMax in Laurel, MD, suggests the franchise has gone downhill. It's capitalism, yes--they make an offer, I accept or reject. But when CarMax offers more than 40% lower than a dealer (outright offer, unconnected to new-car purchase) and more than a third lower than all the standard appraising sites (KBB, Edmunds, black book,... Read more

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  • Sep 06
  • Ex Employees
  • Venice, Florida
  • Mechanical Work
  • 1
  • 1
  • 90

Carmax is a joke they fired me for being a disabled veteran . They are scam artist there paint and mechanical work is half ***. I was the only one in the shop that could do mechanical. Paint . Detail . And pdr . I was told by leads to stop being a *** and the lpms to me to suck it up. And I get fired . Well carmax hates veterans and I will tell all. Till they feel it like I have in my wallet. Read more

Was this review helpful? 3 3

     

  • Sep 06
  • Dealers
  • Washington, District Of Columbia
  • Used Car Purchase
  • 2
  • 2
  • 217

I purchased a Corvette from CarMax. Garage kept, low mileage (62,000), and well cared for by me (2ND owner). Took it into Carmax for an appraisal. Only offered $10,000. Decided to take it to another dealer for an appraisal, which was very helpful. They ran a Carfax Report, which revealed the vehicle had been in an accident, while in CarMax's possession, and just prior to selling it to me.... Read more

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  • Sep 05
  • Auto
  • Service Representative
  • 1
  • 1
  • 98

1 wk. After purchasing an'09SRX the electronic 3rd row seat wouldn't return to the down position. The very nice salesman was called( who said to call with anything) and he just directs the call to a service rep. Which I have left numerous messages for and no return call. Contacted salesman again, same scenario. Called on Fri. To say I would like to come by that day-she called back on Wed.... Read more

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  • From mobile
  • Carmax
  • Sep 04
  • by anonymous
  • #529685

CarMax is destroying local wages and standers of south jersey union tradesman Add comment

     

  • Sep 03
  • Auto
  • Los Angeles, California
  • Service And Fees
  • 1
  • 1
  • 372

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under its belt. The price tag on this vehicle was $14,000. We are in need of reliable transportation At the moment, my wife and I were inclined to purchase. Omar,the sale man, was nice and made the effort to try making. Us feel comfortable,But we were not there to make or be anybody's.... Read more

Was this review helpful? 3 6

     

  • Sep 01
  • Dealers
  • New Haven, Connecticut
  • 2009 Buick Enclave Underpricing
  • 3
  • 3
  • 176

Went to Carmax to sell my 09 Enclave. They were pleasant enough although I had to wait about 20min for the rep I had made an appointment with. It took approx 30min to appraise my car and then they brought me through the "process" of how they came to my offer. The offer was SIGNIFICANTLY lower than any of the suggested values I had seen online. I then went back online while still sitting in... Read more

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  • Aug 30
  • Dealers
  • King Of Prussia, Pennsylvania
  • Mercedes Deposit
  • 98

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR DEPOSIT AND MAX CARE WOULD NOT BE DEPOSITED AND WOULD BE HELD. LIE. THEY ARE HELD UP AS THEY ARE UNDER THE INSANE DELUSION THAT THEY WILL HAVE THE 15+ DAYS TO CONVINCE ME TO PURCHASE ANOTHER AUTOMOBILE FROM THEM. I'D RATHER TRAVEL BY ROLLER SKATES. WORST. EXPERIENCE. EVER. THE... Read more

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  • Aug 27
  • Service Centers and Customer Services
  • Wheels Alignment
  • 2
  • 2
  • 194
Carmax - Poor service dept!!
1 of 4

Took my newly purchased 09 Mercedes Benz Gl 550 for some issues they were to address and my car was BEAT up! Dropped it off and when I picked it up my pristine rims had scratches and deep metal to metal damage! All 4 rims were damaged as the result of an un trained mechanic trying to balance wheels he had no clue about! The front bumper looked like it had been hit or rubbed on a car or pole, had... Read more

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