Carmax Complaints and Reviews

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Carmax
Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
  • 648+15 mobile complaints
  • $2.5M claimed losses
  • $3.7K average
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  • 22 hours ago
  • Dealers
  • Carlsbad, California
  • 2012 Bmw
  • 20

They offered me $26,000 on a car with a Kelly Blue Book trade-in value of $30,000. Also, they drove the car without my knowledge. If I had known they were going to drive it, I would have gone with them. I felt totally "worked" at that place. They're just another used car lot. I said to them, "ARE YOU KIDDING ME" when they made their low-ball offer. The car is valued at $35,000 in the private... Read more

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  • 23 hours ago
  • Auto
  • Macon, Georgia
  • Positive Experience
  • 8

I had been shopping around for a Mercedes Benz. I wanted a car with few miles and in excellent condition. Of course, I started with the Mercedes dealers....CarMax's no haggle price just could not be beat..I got a great deal on a like new car....7 years later it is still in great condition...and has been paid off for a few years. I will only shop at CarMax from now on. Also, they do not prey... Read more

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  • From mobile
  • Carmax
  • 1 day ago
  • by anonymous
  • #559502

Car max sold my girlfriend a car said it never was and accident had accident in it in seen all these replacement parts. From a previous accident with dates mark on the parts Add comment

     

  • Nov 17
  • Dealers
  • Olathe, Kansas
  • Car Repair
  • 45

Owned car for 25 days. It's been in the shop for 12 of those days, simple repairs continue to lead to other repairs. They claim to inspect cars but they don't. Each time my car needed repairs they told me it would be a day. Each time it lasted more than 4 days. Their service People never call and it's impossible to reach them on the phone. When they do call, they simply tell you what you already... Read more

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  • From mobile
  • Carmax
  • Nov 15
  • by anonymous
  • #558174

Simply put Carmax and all the anal people SUCKS. Do not go to this for anything. You have been advised. Add comment

  • From mobile
  • Carmax
  • Nov 13
  • by anonymous
  • #557557

I brought a car from CarMax on 07/07/14 exactly eight months later on 11/07/14 my car had a breakdown and now need a transmission repair...I brought a use lemon from CarMax and now I am having problems with the warranty company as well....single mom out of a car just sad!! Add comment

     

  • Nov 07
  • Dealers
  • Bmw Z4
  • 165

I visited the Albuquerque Carmax location to view two BMW Z4's I saw on there website. No one greeted me or offered to assist me upon entering the building. After standing there and waiting for 5 minutes I proceeded to the lot and found the two Z4's I was interested in. To start with they were very dirty, they really should invest in a car wash system like real car dealers. I had already... Read more

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  • Nov 03
  • Dealers
  • 2010 Ford Fusion
  • 132

Within the last 3 months of buying my new used 2010 Fusion, I have already had two major breakdowns occur with my car. First, the installed car battery, which they tested and guaranteed would last for a few year died within months of purchase and as of this evening, my engine and transmission is having troubles, causing the car to shake and unable to accelerate. At best, the CarMax in Frederick... Read more

Was this review helpful? 1 1

     

  • Oct 30
  • Service Centers and Customer Services
  • Car Repair
  • 1
  • 1
  • 81

Do not ever buy any car or get any service repairs done....On the wast sahara store mike and james fixed my daughter csr a day latr thee engine started smoking and caught on fire....contact channel news 12 they will have investigators look into it...They said it was a very serious matter. Read more

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  • Oct 29
  • Dealers
  • Bartlett, Illinois
  • Car Appraisal
  • 1
  • 1
  • 327

A long story but caused me to decide to never shop at carmax again. Today I went into carmax and decided to get my car appraised. I have a less than year old sports car, that I have babies since the day I bought it. I put an exhaust on the car making it very audible from a somewhat far distance. I got to carmax today planning on getting said car appraised and test driving a car I had transported... Read more

Was this review helpful? 2 2

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