Carmax Complaints and Reviews

Submit ›
  • Customers like
    • Nice showroom5
    • Ease of the process3
    • Friendly3
  • Customers don't like
    • Lies9
    • False claims9
    • Car histories8

  • May 20
  • Employees and Ex-employees
  • San Antonio, Texas
  • Employee Experience
  • 1
  • 1
  • 97
  • REVIEW RATING 4/5

I have been with CarMax for nine months now, I have dealt with harassment for my physical disability this entire time i've been employed in the tech bay. It's been a lousy experience to say the least with two-faced technicians all around who will do anything including sabotage a car to make extra flagged time for pay. The training was a joke, I was promised a year OJT and received four months (of... Read more

Was this review helpful? 1 0

  • May 18
  • Dealers
  • Schaumburg, Illinois
  • 2006 Chevrolet Hhr
  • 242
  • REVIEW RATING 5/5

I purchased a 2006 Chevy HHR for $10, 000.00 with 89K miles on it. When I first sat down with the sales rep, I explained how the last car that I purchased had been a lemon, (I mean the car borke down as I drove out of the parking lot), and that I did not want any vehicle that was not certified, and reliable. the sales rep was evers o freindly, showingme the Certified reports on the car, and... Read more

Was this review helpful? 0 1

  • May 17
  • Dealers
  • 2007 Honda Civic
  • 178
  • REVIEW RATING 5/5

In June of 2012 I bought a Honda civic 2007 for 17,000$. this car was 5 years and 8 months old. this car had only 11,100 miles. I have seen 3 years old Honda civic cars with 18000 miles. for only 14,900 $ sold at auto planet. CarMax *** me for about 3500-4000. My brother in law bought a car from CarMax and had all kinds of problems. when the car was 10 years old and had 95000 miles... Read more

Was this review helpful? 2 0
  • From mobile
  • Carmax
  • May 16
  • by anonymous
  • #637108

I was under the impression tha t Carmax would be an easy way without dealers to look at my options berfore I went to a car lot.ies lies lies. A bunch of cardealers kept contacting me. Carmax gave me information to dealers without my permission. These people kept calling and emailing even after I told them I wan not intrested. Add comment

  • May 16
  • Dealers
  • Chicago, Illinois
  • Staff
  • 103
  • REVIEW RATING 4/5

Jeffery parker told me n my husband we was approve for 3 weeks we provide everything he ask for check stub letter from my husband job HR everything he needed we provide evening we fax n email him we kept a copy of because jeffery parker said to bring with us when we came after we got everything he wanted he ask up when can we come down to get the car My husband took of work May 13 we came 98mile... Read more

Was this review helpful? 0 0

  • May 13
  • Dealers
  • Houston, Texas
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

The service center is full of crooks. Mr.Cedic Ross no exeption. Take a look st this video where i catch the mechanic lying to me https://www.dropbox.com/s/m9v72qtnzu1ebgg/VID_20150508_161557.mp4?dl=0 Read more

Was this review helpful? 0 0
  • From mobile
  • Carmax
  • May 11
  • by anonymous
  • #633946

Carmax in Morrow, GA sucks...Their customer service is is horrible...I will never recommend anyone who is in the market for a new car....frauds!!!!..... Add comment

  • May 06
  • Dealers
  • Dublin, Georgia
  • 2005 Lincoln Aviator
  • 4
  • 4
  • 177
  • REVIEW RATING 4/5

I bought a 2005 Lincoln Aviator with about 20,000 miles on it. I thought this truck would last me for maybe my remaining years. I am now sixty five. I have had the truck for seven years it has less than 60,000 miles on it.  It now has transmission, engine, gear shift, and cracked lift gate issues.  I am own a fixed income probably want have the money to have it fixed. I bought this truck in 2008... Read more

Was this review helpful? 0 0

  • May 04
  • Dealers
  • Milwaukee, Wisconsin
  • 2010 Chevrolet Equinox
  • 267
  • REVIEW RATING 4/5

Bought a 2010 chevy equinox with very low miles. drove it for about 4 months, and began hearing a scraping kind of noise, took it to a dealership, and was told there was no oil in the engine (and I had just gotten an oil change a month prior) they said the pistons were bad, and the motor basically had to be rebuilt. 4 days later i picked up the vehicle and it seemed great. here it is ONE WEEK... Read more

Was this review helpful? 0 1
  • From mobile
  • Carmax
  • May 03
  • by anonymous
  • #630517

Carmax sucks and they are a bunch of liars!!!!! Add comment

Had an experience with Carmax?

Write a review
Did not find what you were looking for?
 
×
You are reading about Carmax.
Filing a new complaint about
×