Carmax Complaints and Reviews

2.0
  • Nice showroom5 votes
  • Friendly3 votes
  • Ease of the process3 votes
  • Lies9 votes
  • False claims9 votes
  • Car histories8 votes
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  • 2 days ago
  • Dealers
  • Philadelphia, Pennsylvania
  • Car Purchasing
  • 74
  • REVIEW RATING 4/5

The entire process was full of lies. I was told that a financing entity that I had previous approval for did not accept my file from the dealer. yet when I contacted the finance company I was informed that the dealership had never actually submitted my application to them. This was AFTER the manager informed me that it was submitted to all six banks. While on the phone with the finance company... Read more

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  • Apr 24
  • Dealers
  • Philadelphia, Pennsylvania
  • 61
  • REVIEW RATING 4/5

On 4/23/15, I sold my car to Carmax for $17,000. I obtained the day's payoff quote and paid the difference with a cashiers check. After all the info was in the computer, they told me the check amount was wrong and I had to pay the $6.59 fee per day upfront (15 days). They waited til the end to tell you this and make it seem like you can either pay it or take the car back. I paid, but would... Read more

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  • Apr 20
  • Dealers
  • Houston, Texas
  • Chevrolet Tahoe
  • 153
  • REVIEW RATING 4/5

I found out today that carmax sold me a wrecked vehicle 2 years ago. The paint on our Tahoe had been flaking off for the last year. I called to see if the warranty would cover it…hahaha no way!! My salesman told me “oh no sir we don’t sell wrecked vehicles”… I took the Tahoe to trade in on another car today. This would have been my 5th car transaction with carmax. While going over the appraisal... Read more

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  • Apr 17
  • Dealers
  • Barron, Wisconsin
  • Car Inspection
  • 86
  • REVIEW RATING 4/5

where do you keep the inspection sheets on the cars that show you checked 200 thing and what do you say the condition of them are and what test where given to determine the condition. i see it as something like this look the shocks are there they must be good, but in reality they lost the charge the car bouncy and could rollover. dont worry it's got a clean carfax no accidents but the body lines... Read more

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  • Apr 17
  • Dealers
  • Miami, Florida
  • 2008 Saturn Sky
  • 1
  • 1
  • 135
  • REVIEW RATING 4/5

Make no mistake: CarMax offers poor quality cars. But they offer solid warranties. That's their business model. If you walk in understanding that truth, you will have the right expectations. I bought a car and in less than 24 hours, the check engine light came on. Did you hear that? A major malfunction...with a newly-purchased car...on Day 1! Luckily for me, the have a 30-day warranty on all... Read more

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  • Apr 16
  • Dealers
  • Forest Park, Ohio
  • Kia Rio
  • 83
  • REVIEW RATING 4/5

I purchased my Kia Rio in Sept. of 2014 from Carmax store in Cincinnati. Traded in my 2007 Hyundai Elantra which was a good car, just high miles. Drove Kia off lot and one week back with engine lights flashing, car driving like a machine gun, front hubcap keeps falling off three times lost front hubcap. This car came from Lexington, KY. Car has been in 9 times for repairs for cylinders shot,... Read more

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  • Apr 14
  • Dealers
  • Orlando, Florida
  • 2014 Toyota Camry Hybrid
  • 176
  • REVIEW RATING 5/5

I recently purchased 2014 Camry hybrid from CarMax for cash. I went to show room to test drive and was planning to pick it up next day by bringing in cashier's check. So that people don't change their mind or shop around, most of the dealer don't want you to leave the showroom. car Max is no exception. They insisted that I take the car with me on same day and ran through the hoop to arrange... Read more

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  • Apr 11
  • Dealers
  • Jersey City, New Jersey
  • Vehicle
  • 1
  • 1
  • 107
  • REVIEW RATING 4/5

I purchased a vehicle which was not even year and half old!! Day one I noticed a noise like the tire was rubbing something... They made me appointment weeks later...3 weeks after I purchase the vehicle it broke down...yes I was driving and it just shut down left me stranded on highway... I called Carmax they paid for tow....week gos by I still know nothing... Calling and no return calls finally... Read more

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  • From mobile
  • Carmax
  • Apr 06
  • by anonymous
  • #618404

We bought a pontiac g6 and are having problems with the tranmission and antifreeze leaking somewhere and struts are making all kinds of noises and more things with it and they cant get us a loaner car until they get the car in to look at it in a whole week but who cares drive it so you can break down and oay more to fix it never buy from them again in lancaster pa Add comment

  • Mar 31
  • Dealers
  • Federal Heights, Colorado
  • 2008 Pontiac Torrent
  • 1
  • 1
  • 122
  • REVIEW RATING 3/5

I purchased a 2008 Pontiac torrent.. after having it a week. I started having problems. it has now been 3 months check engine light is on! had to pay because something wasn't covered! after they apparently fixed . the light is still on!!! I would never recommend this place to anyone!!!! Read more

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