Carmax Complaints and Reviews

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Carmax
Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
  • 651+15 mobile complaints
  • $2.5M claimed losses
  • $3.7K average
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  • 6 hours ago
  • Auto
  • 9

Took 2013 BMW X5 to carmax in lexington kentucky,had 20000 miles perfect condition, after waiting 90 minutes,they offered $8500.00 less than don jacobs bmw ( local bmw dealer),$7000.00 less than local Audi dealer Mentioned to friend the difference and he said took his 2012 vw Passat tdi with low miles ,they told on phone they would pay more than anyone else and they were 4000 less than he sold... Read more

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  • 2 days ago
  • Dealers
  • Fayetteville, North Carolina
  • 2010 Scion Tc
  • 32
  • REVIEW RATING 4/5

In January of 2014,I purchased a 2010 Scion Tc with 27k miles on it, here it is 10 months later my car only has 33k miles on it and it is having major issues with the transmission and the car slipping gears and locking up! I had it towed to car max in Fayetteville, NC they had the car for about a week and a half before there people could recreate the issue which they did! However because my car... Read more

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  • Nov 21
  • Dealers
  • Montgomery, Alabama
  • Salesman
  • 108
  • REVIEW RATING 4/5

Contacted CarMax and was very upfront about my credit situation. Was told that it was no problem at all that I was in chapter 13 as long as I had a letter from the court approving a vehicle purchase, which I did. I sent them all the documentation needed and then waited. Initially, I heard from the salesman quite often. Then, suddenly, he was slow to return messages and calls. Finally, I... Read more

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  • Nov 19
  • Dealers
  • Carlsbad, California
  • 2012 Bmw
  • 1
  • 1
  • 115
  • REVIEW RATING 4/5

They offered me $26,000 on a car with a Kelly Blue Book trade-in value of $30,000. Also, they drove the car without my knowledge. If I had known they were going to drive it, I would have gone with them. I felt totally "worked" at that place. They're just another used car lot. I said to them, "ARE YOU KIDDING ME" when they made their low-ball offer. The car is valued at $35,000 in the private... Read more

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  • Nov 19
  • Auto
  • Macon, Georgia
  • Positive Experience
  • 1
  • 1
  • 68
  • REVIEW RATING 4/5

I had been shopping around for a Mercedes Benz. I wanted a car with few miles and in excellent condition. Of course, I started with the Mercedes dealers....CarMax's no haggle price just could not be beat..I got a great deal on a like new car....7 years later it is still in great condition...and has been paid off for a few years. I will only shop at CarMax from now on. Also, they do not prey... Read more

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  • From mobile
  • Carmax
  • Nov 19
  • by anonymous
  • #559502

Car max sold my girlfriend a car said it never was and accident had accident in it in seen all these replacement parts. From a previous accident with dates mark on the parts Add comment

  • Nov 17
  • Dealers
  • Olathe, Kansas
  • Car Repair
  • 83
  • REVIEW RATING 4/5

Owned car for 25 days. It's been in the shop for 12 of those days, simple repairs continue to lead to other repairs. They claim to inspect cars but they don't. Each time my car needed repairs they told me it would be a day. Each time it lasted more than 4 days. Their service People never call and it's impossible to reach them on the phone. When they do call, they simply tell you what you already... Read more

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  • From mobile
  • Carmax
  • Nov 15
  • by anonymous
  • #558174

Simply put Carmax and all the anal people SUCKS. Do not go to this for anything. You have been advised. Add comment

  • From mobile
  • Carmax
  • Nov 13
  • by anonymous
  • #557557

I brought a car from CarMax on 07/07/14 exactly eight months later on 11/07/14 my car had a breakdown and now need a transmission repair...I brought a use lemon from CarMax and now I am having problems with the warranty company as well....single mom out of a car just sad!! Add comment

  • Nov 07
  • Dealers
  • Bmw Z4
  • 189
  • REVIEW RATING 4/5

I visited the Albuquerque Carmax location to view two BMW Z4's I saw on there website. No one greeted me or offered to assist me upon entering the building. After standing there and waiting for 5 minutes I proceeded to the lot and found the two Z4's I was interested in. To start with they were very dirty, they really should invest in a car wash system like real car dealers. I had already... Read more

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