Carmax Complaints and Reviews

Had an experience with Carmax?   Submit review ›
Carmax
Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
  • 613+10 mobile complaints
  • $1.4M claimed losses
  • $2.3K average
  • Show More
Had an experience with Carmax?
Submit review › Submit review ›

  • 1 day ago
  • Dealers
  • King Of Prussia, Pennsylvania
  • Mercedes
  • 25

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR DEPOSIT AND MAX CARE WOULD NOT BE DEPOSITED AND WOULD BE HELD. LIE. THEY ARE HELD UP AS THEY ARE UNDER THE INSANE DELUSION THAT THEY WILL HAVE THE 15+ DAYS TO CONVINCE ME TO PURCHASE ANOTHER AUTOMOBILE FROM THEM. I'D RATHER TRAVEL BY ROLLER SKATES. WORST. EXPERIENCE. EVER. THE... Read more

Was this review helpful? 0 0

Featured on Pinterest ›

  • Aug 27
  • Service Centers and Customer Services
  • Wheels Alignment
  • 71
Carmax - Poor service dept!!
1 of 4

Took my newly purchased 09 Mercedes Benz Gl 550 for some issues they were to address and my car was BEAT up! Dropped it off and when I picked it up my pristine rims had scratches and deep metal to metal damage! All 4 rims were damaged as the result of an un trained mechanic trying to balance wheels he had no clue about! The front bumper looked like it had been hit or rubbed on a car or pole, had... Read more

Was this review helpful? 1 0

  • Aug 23
  • Dealers
  • San Joaquin Hills, California
  • Salesperson
  • 139

I sent my wife to the Carnax in Gilbert Az this morning so she could look at the many choices of makes and models they have there and have a salesperson help her with her indecision. She walked around looking for more than an hour and no one came to assist her. There were several salespeople who acted disinterested and many Parked golf carts. She ended up leaving and went over to San Tan Ford... Read more

Was this review helpful? 0 0

  • Aug 23
  • Dealers
  • Orlando, Florida
  • 2007 Lexus Rx350 From
  • 175

I purchased a 2007 Lexus RX350 from Carmax in Orlando, off Semoran blvd and I have to say that the sales person, George M, was awesome. I have purchased over a dozen cars from dealerships new and used and this was the best sales process that I have ever been thru. Price was good, they screwed me a little on the trade in, car was in impeccable condition and I purchased a warranty program as well,... Read more

Was this review helpful? 1 0

  • Aug 22
  • Service Centers and Customer Services
  • Norcross, Georgia
  • Car Evaluation
  • 2
  • 2
  • 158

Went to carmax for the first time today. Wasted an hour waiting for carmax to evaluate the car. The car got a glowing review from carmax: well-maintained, no issues. And the offer was 25% below the Kelley BB trade-in value. This was for a 2008 Volvo S80 AWD T6, 6 year old vehicle, no issues, well-maintained, single owner: BB $10700 trade-in. Carmax offer: $8000. I saw a 2003 Honda Civic... Read more

Was this review helpful? 1 0

  • Aug 22
  • Auto
  • Houston, Texas
  • Faulty Car
  • 1
  • 1
  • 127

The first month I bought my car I had to take it in four different times. My boss is a lawyer and told me that I could use the lemon law And that she would help me. I decided to give them one last chance to fix the problem. months later im back with the same problem plus 10 other things. I called to bring it in, 8am. Over the phone I was told I would get a rental bc its in the plan I bought. The... Read more

Was this review helpful? 0 0
  • From mobile
  • Carmax
  • Aug 20
  • by anonymous
  • #524037

Repairs taking over three weeks, Carmax keeps telling me tomorrow. Lol WTF Add comment

  • Aug 20
  • Dealers
  • Raleigh, North Carolina
  • Sold Car
  • 2
  • 2
  • 170

I secured financing before going to Carmax, but as with all salesman, told I could get a better rate if they tried a different lender. Within a week I received denial letters from lenders as I knew I would due to a my "credit challenges". Well I found a car that the salesman had transferred from another location, yet didn't contact me to inform when the car arrived. The nearest Carmax is 1hr away... Read more

Was this review helpful? 4 1

  • Aug 18
  • Dealers
  • Car Loan
  • 178

Don't know why I keep going back to CarMax, maybe I hope someday to find an honest, truthful and sincere salesman. Not going to happen as long as CarMax trains them. When applying for a car loan at the Kansas City,KS CarMax I was told by the salesman that there would be many banks that the finance companies will contact for the best rate. He told me he was able to get 1.9 2 months ago. I was... Read more

Was this review helpful? 2 0

  • Aug 17
  • Auto
  • Bad Service
  • 1
  • 1
  • 138

One would only know how it is if they have work there. Indoctrinating individual to believe what is being said is true. King of Prussia PA Carmax has ton of demon management individual that have sold their soul for currency. Richard is the grand master, Glen is second master, Doug another master, Sarah another master, Paul another master, mark another master, Lloyd another master, Hannah... Read more

Was this review helpful? 2 3
 
×
You are reading about Carmax.
Filing a new complaint about
×