Carmax Complaints and Reviews

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  • Customers like
    • Nice showroom5
    • Ease of the process5
    • Friendly4
  • Customers don't like
    • Lies11
    • Car histories9
    • False claims9

  • 1 day ago
  • Dealers
  • Miami, Florida
  • Carmax Service Department
  • 26
  • REVIEW RATING 4/5

I bought my car over a year a go, ive taken it to the dealer for service 3 times. First 2 times was pretty smooth the guy that used to help me was always courteous and willing to help, he would call me often to keep me updated about the car. Unfortunately the third time I took the car I had to deal with a different guy, to make things short after I explained to him everything that was going on... Read more

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  • From mobile
  • Carmax
  • 1 day ago
  • by anonymous
  • #689353

If you trade a car at carmax be prepared to be low balled on your trade in! On kbb.com our 2011 Cadillac CTS is worth at least 20 and carmax offered 14. We were highly offended and walked right out the door! Save your time and don't go to carmax!!!! Add comment

  • Aug 22
  • Dealers
  • Dayton, Ohio
  • 2010 Mercedes-Benz Glk-Class
  • 106
  • REVIEW RATING 4/5

The staff was friendly. I love the car I purchased...a 2010 mercedes glk...I've had it less than 2 weeks and very little miles put on it.... and this am the coolant light was on....I then checked fluids and there is very little oil....I've should have been tipped off when last week I discovered the tires were over inflated at different levels around the entire car...none the same..they told me... Read more

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  • Aug 21
  • Dealers
  • Washington, District Of Columbia
  • Sales And Service
  • 82
  • REVIEW RATING 5/5

The bottom line that corporations, and not just carmax corporate, are all greedy and do unethical practices. For example, just look at all the alleged names and addresses that are coming out in this Ashley Madison nightmare. Many corporate, gov't, military, and other positions of fame and power are gonna get busted big time! This tells me that these people in these positions are no better than... Read more

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  • Aug 20
  • Dealers
  • Skidaway Island, Georgia
  • 2015 Land Rover Range Rover
  • 146
  • REVIEW RATING 4/5

I bought a 2015 Range Rover and paid a bunch of money for the car. I took it to a dealer to have some areas repainted and ask them to remove this large CareMax sticker. They removed the sticker to find paint damage underneath. I instantly thought that they had messed up the removing the sticker. However when I went to the CarMax lot the stickers were all black and much smaller than what was on my... Read more

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  • Aug 17
  • Service Centers and Customer Services
  • 1
  • 1
  • 166
  • REVIEW RATING 5/5

I bought a 2010 VW Jetta TDI from Carmax on Jan 1, 2015. I purchased an expensive extended warranty when i bought the car. On August 5th, I set an appointment to have CARMAX check out my AC which appeared to be blowing warm air. The appointment was set for August 14th. Coincidentally, the car would not start in a friend's driveway about an hour after I set the appointment. I called for a tow... Read more

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  • Aug 16
  • Dealers
  • Jacksonville, Florida
  • 93
  • REVIEW RATING 3/5

I l ived in Jacksonville fl I applied last month over the phone, approved w/ $500.00 down , $237.11/60 mos which is over $12 for a '08 Chevy cobalt with 83k miles. I asked the salesman why he said the finance co "factored in warranty" since the car is over 5 yrs old. REALLY, THAT WAS A LIE. I told the salesman that car has been discontinued since 2010 the Chevy Cruz replaced it.he said he... Read more

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  • Aug 11
  • Dealers
  • El Reno, Oklahoma
  • Carmax Car Apprasal
  • 127
  • REVIEW RATING 4/5

I went and had my pickup appraised and they only want to offer me half of what it was worth. My truck was in excellent condition. It was a joke. I wanted to just laugh at them. I walked out without selling my truck. Will never go back. Never go there. They try and build you up to trust them and then offer you way below what your automobile is worth. My truck and real nice wheels and brand new... Read more

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  • Aug 11
  • Service Centers and Customer Services
  • Charleston, South Carolina
  • 2008 Honda Pilot
  • 1
  • 1
  • 124
  • REVIEW RATING 4/5

I bought 08 pilot in January 2014. That month it was in the service department 4 times with the same problem. They finally replaced the whole ABS system. In February, it was making a knocking noise, they couldn't fit me in their service department for 2 weeks?!! Really? Took it somewhere else and they said there was no way they looked over this car before selling it to me. Spark plug was... Read more

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  • From mobile
  • Carmax
  • Aug 09
  • by anonymous
  • #679994

Eddie Wright We have brought five different car from you and had good service. But now that my daughter is getting her first car and had it finance with you and can't fix the one got in May and still. Call me back. Add comment

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