Carmax Complaints and Reviews

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Carmax
Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
  • 592+9 mobile complaints
  • $1.3M claimed losses
  • $2.2K average
  • Show More
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  • 6 hours ago
  • Dealers
  • Attleboro, Massachusetts
  • Car Appra
  • 4
  • 18

I went to Carmax after receiving cash offers (not trade in offers) from other dealers to buy my vehicle from me. I used Autotrader to allow other dealers to call me and make cash offers on my vehicle who would be interested in selling it on their lot. I went to Carmax last, assuming from their commercials that they are the best deal around. There offer was $2000 less than other firm offers to buy... Read more

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  • 11 hours ago
  • Dealers
  • Largo, Florida
  • Appraisal
  • 1
  • 11

Carmax gave my key to another customer who drove home with them. In the process of trying to figure out why my car would not start, they HELD ME RESPONSIBLE insinuating that the car simply broke down and I would need to call my road side assistance!!!!! They REFUSED to call a VW Dealer to even ASK what could be the problem...and threatened to 'not help me' if I did!!! Utterly disgusted at this, I... Read more

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  • From mobile
  • Carmax
  • 1 day ago
  • by anonymous
  • #516620

I recently bought a car in June and I notice there was a leak in my car and it was from windshield wiper fluid ... The day I got car I opened hood and noticed the fluid was empty and asked it to be filled ... Didn't check it when I left that day but then noticed the leak and where it was coming from. So I called service center scheduled appointment . So I show up 7/30/14 @9:30 am time of appt.... Add comment

  • Jul 28
  • Dealers
  • Low Price Promise
  • 1
  • 82

Carmax playing durty tricks on it's customers. I was at another dealler about to buy same car when i called Carmax and promissed a lower price...based on that promise i drove down 10 miles away, which is tough for me as disable on walker, and bought from Carmax. First - I was Specifacaly told by Carmax sales that price includes registration, but month later i received a 300$ fee from DMV and... Read more

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  • Jul 26
  • Dealers
  • Brandywine, Maryland
  • Unhelpful Staff
  • 1
  • 50

I am so disappointed in my first experience with Carmax at the Brandywine,Md location. They did not meet my expectations at all. When I first arrived, no salesmen came to help me so that I can check out the vehicle that I found online prior to arriving. They just sent me over to the appraisal section and told me the person that I spoke to over the phone would be with me shortly.That person never... Read more

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  • Jul 26
  • Auto
  • Harrisonburg, Virginia
  • Unfair Trade In
  • 2
  • 155

Just got back from our local CarMax dealer in Harrisonburg, VA., where I went to look at a 2005 Toyota Rav4 sport model. I've spent the last three days doing my homework on what this car is worth considering age, mileage, packages, extras, etc. CarMax is selling this car for $12,899. After checking with Kelly Blue Book, Edmunds, and NADA, adding in every possible extra option you could add to... Read more

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  • Jul 22
  • Ex Employees
  • Biased Attitude
  • 5
  • 128

I worked for Carmax nearly eight months as an "MA4" (mechanical associate 4) and was fired for what I thought was unfair and seemed to be quite biased and political. The way the shop works is different teams of techs work in different "zones". These zones consist of heavy mechanical work (engine and transmission repairs), lighter mechanical work (steering and suspension), groundwork (repairs that... Read more

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  • Jul 21
  • Dealers
  • Irvine, California
  • Trade In
  • 1
  • 63

In so many words they are a waste of people's time first of all, they make you think the trade ins they can do and buy a vehicle off of you and waste your whole day bullshiting you making you wait for hours literally. Needless to say the offer they give is *** that I'm speaking of is my vehicle that is payed off mind you hardly any miles and the other Carmax had quoted me the blue book value... Read more

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  • From mobile
  • Carmax
  • Jul 20
  • by anonymous
  • #512726

Still having problems part had to be ordered they won't tell me the status it was 3 to 5 days now part hasn't shown after 7 days Add comment

  • From mobile
  • Carmax
  • Jul 20
  • by anonymous
  • #512663

I had a car that was an automatic transmission,low mileage only needing a paint job but the appraisal done by Greg C was valued at a manual transmission which we all know gives it a lower value. He refused to change saying it was just a typo. I just wanted to sell the car & get it off my parents driveway. Don't go to Costa Mesa Car Max& hopefully you don't have to deal with Greg C!! Add comment

 
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