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2.1 Based on 143 reviews
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  • Customers like
    • Ease of the process 5
    • Friendly 5
    • Nice showroom 5
  • Customers don't like
    • Lies 14
    • False claims 11
    • Car histories 9

Carmax sold me a lemon Chevy Tahoe. This truck ended up needing more repair work than it was worth to a total of $5,000+. Transmission + electrical work were only the beginning. What a terrible experience. I will never buy another vehicle from Carmax. The emotional toll this took on me was only the beginning. I had no vehicle and trying to get to work was torture. I couldn't even get to a grocery store. Of course my warranty had covered the... Read more

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I have purchased four vehicles from this CarMax in the past (including my current car) and up until now have been pretty happy. That is, until today. My current car is a 2015 Kia Optima Hybrid. I purchased it six months ago with 5,000 miles on it. Even though the car is still under the manufacturer's original warranty, I also purchased the Max Care plan just in case. My car is now doing some funky things that shouldn't be happening with a... Read more

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  • From mobile
  • Jul 10
  • #880107

One of the worst thinds i have done bought a 2007 bmw they said they done a 110 point inspection they lied since i had the car starter window motors battery now the fan quit sun roof quit also do not and i mean do not buy a car from car max the look you in the eye and lie they are worst than a mom and pops dealer ship do not buy from them

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i took my car(2007 buick renedvous) to carmax because the check engine light was on, i was told that there was 3 things wrong with the car and they were covered by my extended warrant. however the day that i pick my car up the battery light came on, i call the tech person, he told me to bring the car back in on monday and i did. they forgot to pull the wires back in. long story short i started to hear a funny sound coming from the car, so i took... Read more

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I had a miserable experience with carmax. I recently bought a 2010 VW Tiguan from them with 50k miles. The day after i brought it home it started misfiring durring shifting. I brought it to them and they said a tube in the engine had become detached. They fixed the tube and I went on my way. The next day I took the car on vacation and went out with my fiance for dinner and the car broke down. Leaving us stranded. 2 issues in 5 days. Luckily for... Read more

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I went to Carnax on I H 35 north in San Antonio tx they made a off I accepted and they wanted title of which I complied they went in business office then they all went out to my pickup and looked at it for 20 minutes and then they said my vehicle had a stolen report on it and then said my title had a printed name on seller line that wasn't mines so they told me to get new duplicate title and remove stolen report... Funny thing is I already got a... Read more

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Carmax in Charlotte had a 2015 Honda Civic that I was interested in buying. Since I live 2 hours from Charlotte, they agreed to transfer the car to Fayetteville. After the car arrived in Fayetteville, I went to Carmax to test drive the vehicle. My son who is an auto body technician went with me and noticed that the rear bumper had been repaired although they stated that the vehicle had never been involved in an accident. I told the salesman that... Read more

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On May 5,2016 I along with one of very reputable member of our church to purchase a vehicle from CarMax. went with all of the finest intentions in the world. In addition I had the ability to make a down payment of $6,000. The sales person was somewhat aggressive in his efforts to sell me a car. Even when told by my church member that we had a range that I was willing t pay. I did pick out a vehicle it is a 2009 Saturn and was feeling alright... Read more

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It hasn't even been 2 months and my car has had problems.(Used car) I am financing also. I have a 2006 honda civic and it's used of course but they told me it had all the checkups it needed and I was ok. Not even 30 days, my mileage dashboard stopped working. Luckily it was covered. Last night my belts went bad and my car stalled while driving! I could have been on the interstate and it stopped! Bad accident, hello!!! And innocent people could... Read more

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  • From mobile
  • Jun 14
  • #865298

I leased a used car and already had to take it back for a problem before thirty days. Last night my altinater went out

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