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2.1 Based on 128 reviews
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  • Customers like
    • Ease of the process 5
    • Friendly 5
    • Nice showroom 5
  • Customers don't like
    • Lies 13
    • False claims 11
    • Car histories 9

I had been searching on line for awhile for a car. My experiences with car dearships have been bad in the past so I decided to try CarMax. They made me a believer. I called and spoke to a knowledgeable sales rep. and he went into detail of what I would expect. My car came in and I was called to come to pick it up. When I arrived, I was greeted by a pleasant salesperson who asked my to wait because my salesman was with another customer. My... Read more

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  • From mobile
  • Carmax
  • May 13
  • #847480

I had a sensor problem took my car in at 9am, they told me i would get a rental car, well not true, missed a whole day of work, they had my car 28 hours, i got a weak apology, they should have offered money off for this, Not happy at all. Will not take my car back to them for repairs. I have bought 2 cars at car max, probably wont buy another car from Car Max, Add comment

I which I would have seen this earlier before a purchase a car from them,it's funny how they rip me off sold me a peace of *** car over priced the car,they didn't gave me q full detail about the car they told me some and hide the rest when I tried to return the car they *** me,I will never ever purchased another car from Carmax,I had recommended my friends and family in the past but I just called up all of them and let them know do not purchased... Read more

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  • From mobile
  • Carmax
  • May 11
  • #845716

Midlo VA Carmax. Fixed my car just like they said they would. They even paid for the tow. Fast service. I remain their customer. I've no relationship with this company other than I've sold them 4 cars and bought 3. I've always chosen low mileage vehicles and paid for the service plan and have been very satisfied. Add comment

I recently started working for CarMax in Southern California and now I'm beginning to question if there really are any legit dealerships anywhere in the USA.. I was a mechanic before but i never told them that. As part of Sales Training you have to do rotations in each department and spend time in the cars of each category and class looking for function and placement so when you present a car to a customer you aren't fumbling around. So as I'm... Read more

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Worst company to ever get a car from I've had nothing but issues with the one I got from them about a week ago. It's been in the shop 3 times and is still *** up. I'll never shop with them again. And I've never had a manager get smart with me for selling me something *** up. Add comment

  • From mobile
  • Carmax
  • May 02
  • #840360

I have a 2014 Nissan maximum i got from carmax on april4 2016. Day one ac. Got hit in the lot. I truly had a poor sale. Person. Nothing have gone right with this car only been able to drive for only a week and a return for another problem. I truly say anyone don't buy from carmax Add comment

Brought a 2010 Infiniti EX, with 55,000 and I purchase the added insurance that covered the motor. Well, brought the car in 2015 and 9months I was driving and car just shut down. I had it towed to car max, they said it was the heads and for me to have it towed to the local Infiniti dealer(oh, I had the car transferred from Texas).the dealer said, this is the fourth car from baton rouge car max dealer. Needless to say, I have been paying on a car... Read more

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I purchase a 2013 Mitsubishi Outlander Sport back in August 2015. I had been in an accident and thus needed a vehicle sooner than I had wanted one. So, I got this one. a month or so later, the brakes started squealing badly and the temperature had gone down finally so the ac was off and the windows up. I could hear leaking air from the driver side window. skip ahead a few months because I couldn't get in sooner due to no PTO and the Carmax... Read more

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My husband and I walked in and no one said two words to us! I went to the restroom and came back and asked my husband whose going to assist us and he said nobody said anything to me while you were in the restroom. At that point we knew we did not want to give them our business but we still walked the entire parking lot to see what type of vehicles they had in stock, we saw many salesman while looking and no one said a word. Return to the main... Read more

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