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Carmax

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CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty (60–Day in Connecticut). Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE® 500 company, sold more than 2 million cars, and been named one of FORTUNE® magazine's "Best Companies to Work For" five years in a row. According to the

CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at

12800 Tuckahoe Creek Parkway

Richmond, VA 23238

The customer service of the company is available at

(804) 747-0422

(800) 519-1511

Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.

Please try to contact Carmax Customer Service directly prior to posting any complaints on this site.

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Carmax Complaints & Reviews

Carmax Reviews

Mustangg...
Carmax - They *** over!!!!
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I took my car to Carmax today for an appraisal and to possibly sell it to them for cash to purchase my dream car at the Autobahn dealership. I did my research on NADA.com prior to...

#317968
May 11, 2012
153

Anonymous
Carmax - This place is a joke.
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I went to this store because I found a decent price on a truck. When it came to the appraisal on my trade in, they tried to low-ball me big time. They were thousands under the KBB ...

#317265
May 08, 2012
147

Anonymous
Carmax lies
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

The company claims they care about employees. Lies... How can they when they constantly belittle and micro manage. 3 years went by.... It was a company that at one time was pre...

#315579
Apr 30, 2012
394

Stevenham
Carmax appraisal - satisfied experience
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

This is the first time I'm writing a review. Despite all the complaints about Carmax around the internet, I had a very pleasant experience with getting my vehicle appraised....

#314901
Apr 26, 2012
314

Murphyslaw
Carmax Damaged my car during appraisal.
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I took my 2008 BMW 328i to get appraised at the Kearny Mesa CarMax (San Diego). I take excellent care of my car inside and out, so I was shocked to see a huge scrape on the area ju...

#314260
Apr 24, 2012
356

Anonymous
Crooked Carmax changes appraisal by $750 in 3 weeks
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I bought a Ford Mustang from Carmax in 2007 for over $14,000. I also purchased a $2000 warranty which did not cover anything. The car has given me nothing but problems. I have spen...

#314128
Apr 23, 2012
321

Anonymous
Carmax - All for profit
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

Took my vehicle to carmax to have it appraised and was looking at purchasing a vehicle but first for the appraisal. It was thousands less than a fair trade in value and the car wa...

#313855
Apr 22, 2012
300

Anonymous
Carmax - Unsafe
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

Carmax sells unsafe vehicles. Technicians are honest to managers about what repairs are needed. Managers who were fry cooks a week ago now make the decision as to whether a vehicle...

#313852
Apr 22, 2012
312

Anonymous
Corporate crap companies, Carmax
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I have a friend who works for Carmax and they are like so many corporate companies who pretend their a great to work for but really couldnt care less! I am sick of corporate compan...

#312972
Apr 18, 2012
351

Anonymous
Carmax is a scam
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I took my 2007 Honda Civic Si to CarMax in Roseville, CA yesterday to have it appraised. I had already purchased another car with cash and was looking to sell my vehicle to them. I...

#312836
Apr 17, 2012
538

Alain le...
Carmax - The big scam
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

Carmax sahara in las vegas is a joke, don't go there if you wanna buy a nice car, they are full of shiiit, the warranty is a biiig scam, be carefull out there i ve got a ...

#312343
Apr 15, 2012
304

Anonymous
Carmax Sucks in Knoxville TN!
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I baught a car from Carmax. Traded in my old car still with a lien on it. Carmax has the old car but has not paid it off. I am on the hook for two car payments. Customer service is...

#311949
Apr 13, 2012
265

Valsutton
Carmax sertvice is a rip off
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

We brought three (3) cars from Car in the past 2 months. The 2012 Altima has a problem took it to the shop they had to order a part, check engine light still on. We brought it on ...

#311662
Apr 12, 2012
279

Dklingo
Carmax DISHONEST, UNRESPONSIVE, TERRIBLE SERVICE....DO NOT B
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

Purchased a vehicle from Carmax in Plano, TX, I had the car picked out before going and called in advanced to have them get the paper work ready as I had the financing taken care ...

#310878
Apr 09, 2012
429

Anonymous
Carmax - The new car never made it home.
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I have purchase 2 cars from carmax that went well. The warranty was a waste but the 2006 sonata and the 2003 town and country went well. Then I puchase a 2008 town and country and ...

#310617
Apr 07, 2012
378

Anonymous
Carmax will LOW-BALL you "paint meter trick"
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I brought my car to CM for appraisal and possibly trade toward another car. KBB trade in value is around $24k+ and retail at around $28k. CM appraised it at $18K ($6k below fair ma...

#309388
Apr 02, 2012
740

Anonymous
Carmax APPRAISALS ARE A JOKE!
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

We went to Carmax today to get an appraisal on our vehicle and we were absolutely shocked by the price they gave us. A very reputable, upper class dealership beat their price by t...

#309026
Mar 31, 2012
597

Anonymous
Carmax warranty fine print -caveat emptor!
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I forked over ~1700 clams for carmax' top 'o the line warranty for a 2007 BMW 335xi last January. A year later BMW says it needed 2 new turbos. Carmax' warranty says y...

#308839
Mar 30, 2012
614

Teddy706
Carmax - Stolen $1500 down payment
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

On 3/29/2012, I arrived at the Stockbridge location(Carmax) to make a finaldecision on the type of car I wanted to purchase. This day turned out to bethe worse day I ca...

#308790
Mar 30, 2012
713

Lkissam
Terrible Customer Service at Carmax Dulles, VA
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I purchased my car on a Friday and as I was leaving Carmax, I discovered that my car would need to be looked at by service the following Monday. The first full week of me "owning"...

#308472
Mar 29, 2012
410

Anonymous
Carmax lies about issuing a bank draft
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

On jan 24-2012 i sold my car to carmax they say they will issue you a bank draft that was a lie all i got was a company check that i deposited in to my bank they ran it 7 times it ...

#307272
Mar 24, 2012
672

NoRide
Carmax - CAR MAX,no title
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

CAR MAX the biggest car dealer in the us! i tryed to buy a car from them i paid for shipping 500.00 jan 27th.. car comes in title messed up. i wait 45 days for this to be fix...

#307233
Mar 23, 2012
410

Greyhound
Carmax - BIZARRE YET FUTILE ATTEMPT TO BUY A CAR
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I go to the Sanford FL CarMax and get a salesman whose only answer to any question is "Idaknow..." OK, I don't expect Einstien at a car lot, but does anyone there actually LOOK at...

#306827
Mar 22, 2012
395

NcoClub
Carmax Tried to rip me off!!!
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

On 3/20/2012 I took my car in to CarMax for a minor repair. The lady who checked me in noticed my spare key fob was broken (Just the plastic piece you attach your key ring to) She ...

#306400
Mar 21, 2012
645

Bubz77
Carmax - no integrity!!
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

Took my car to have it appraised at DULLES CARMAX IN STERLING VIRGINIA. Except for a few tiny chips the paint was as good as day one with no scratches or dings - I babied this car...

#305557
Mar 17, 2012
662

Lwallerii
Carmax AND THE DEAL FROM ***
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

What should have been a routine car shopping day turned into an all day nightmare at the Norcross GA location. Upon comparing 2 650s on the lot, one would not only not start, but ...

#305306
Mar 16, 2012
555

Witchewo...
Carmax screws learning disable mom, I AM MORE THAN PISSED
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I live in ND. My Daughter lives in Jacksonville, Fl, they went to Carmax, "I" am buying a use van, That her and the boyfriend pick out, I SPOKE TO THE SALESMAN CHRIS....B E F O R ...

#304644
Mar 14, 2012
581

Evelopez
Carmax - Sold a Defective/Lemon Vehicle
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I bought a 2006 Pacifica in 2009; I also bought their Maxcare Extended Warranty. The car has shut off without warning >20 times. It has been taken into CarMax and the Chrysler Deal...

#303184
Mar 08, 2012
622

Anonymous
Carmax appraisal process?
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

Carmax is not obligated to buy an automobile from anyone. However, it would not seem to be a good idea to make unfair offers since this method of doing business insults the custome...

#302562
Mar 05, 2012
743

Anonymous
Do Not go to Carmax Orlando shady salespeople
5.0 12800 Tuckahoe Creek Parkway RichmondVA 23238 (800) 519-1511 http://www.carmax.com/enus/company-info/about-us-faq.html

I would like to let you know that I am highly disappointed in your salesman Tom. I came in on Tuesday and test drove this Jeep and told him that I wanted to think about it. He said...

#301443
Mar 01, 2012
850
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