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2.1 Based on 138 reviews
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  • Customers like
    • Ease of the process 5
    • Friendly 5
    • Nice showroom 5
  • Customers don't like
    • Lies 14
    • False claims 11
    • Car histories 9

I had a miserable experience with carmax. I recently bought a 2010 VW Tiguan from them with 50k miles. The day after i brought it home it started misfiring durring shifting. I brought it to them and they said a tube in the engine had become detached. They fixed the tube and I went on my way. The next day I took the car on vacation and went out with my fiance for dinner and the car broke down. Leaving us stranded. 2 issues in 5 days. Luckily for... Read more

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I went to Carnax on I H 35 north in San Antonio tx they made a off I accepted and they wanted title of which I complied they went in business office then they all went out to my pickup and looked at it for 20 minutes and then they said my vehicle had a stolen report on it and then said my title had a printed name on seller line that wasn't mines so they told me to get new duplicate title and remove stolen report... Funny thing is I already got a... Read more

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Carmax in Charlotte had a 2015 Honda Civic that I was interested in buying. Since I live 2 hours from Charlotte, they agreed to transfer the car to Fayetteville. After the car arrived in Fayetteville, I went to Carmax to test drive the vehicle. My son who is an auto body technician went with me and noticed that the rear bumper had been repaired although they stated that the vehicle had never been involved in an accident. I told the salesman that... Read more

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On May 5,2016 I along with one of very reputable member of our church to purchase a vehicle from CarMax. went with all of the finest intentions in the world. In addition I had the ability to make a down payment of $6,000. The sales person was somewhat aggressive in his efforts to sell me a car. Even when told by my church member that we had a range that I was willing t pay. I did pick out a vehicle it is a 2009 Saturn and was feeling alright... Read more

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It hasn't even been 2 months and my car has had problems.(Used car) I am financing also. I have a 2006 honda civic and it's used of course but they told me it had all the checkups it needed and I was ok. Not even 30 days, my mileage dashboard stopped working. Luckily it was covered. Last night my belts went bad and my car stalled while driving! I could have been on the interstate and it stopped! Bad accident, hello!!! And innocent people could... Read more

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  • From mobile
  • Jun 14
  • #865298

I leased a used car and already had to take it back for a problem before thirty days. Last night my altinater went out

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I purchased a 2012 Chevy Traverse in January 2016. Since I have had nothing but issues. I had the car die on me with 3 kids over the weekend so of course there is nothing Carmax can do for me. I luckily had Onstar and they came to help. I had to purchase a battery for the vehicle this day. I then noticed radiator fluid leaking from the front end and steam when it would rain almost as if it looked like it was overheating. Carmax explained the... Read more

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I bought a car from carmax July 6 2015 and the car has been in the shop longer then i had it bit to top it all off the engine is gone and the shop wants $7900 to fix im on a fixed income and my husband is sick and this is going to kill him

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I bought a car recently from Carmax and just drove off without any negations etc. After few months I bought it back for maintenance and they told me the power steering fluid needs to be replaced and also the hose. They kept my car for 2 weeks and replaced a TPMS sensor. Though they said me clutch needs to be replaced and would cost $1500. It was a lot for me as I already paid them $500 for general maintenance and that power steering repair. So... Read more

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