Carmax Complaints and Reviews

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Main address: 12800 Tuckahoe Creek Parkway 23238 Richmond VA
(800) 519-1511, ,
  • 586+8 mobile complaints
  • $1.3M claimed losses
  • $2.2K average
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  • 1 day ago
  • Dealers
  • Irvine, California
  • Trade In
  • 6

In so many words they are a waste of people's time first of all, they make you think the trade ins they can do and buy a vehicle off of you and waste your whole day bullshiting you making you wait for hours literally. Needless to say the offer they give is *** that I'm speaking of is my vehicle that is payed off mind you hardly any miles and the other Carmax had quoted me the blue book value... Read more

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Still having problems part had to be ordered they won't tell me the status it was 3 to 5 days now part hasn't shown after 7 days

I had a car that was an automatic transmission,low mileage only needing a paint job but the appraisal done by Greg C was valued at a manual transmission which we all know gives it a lower value. He refused to change saying it was just a typo. I just wanted to sell the car & get it off my parents driveway. Don't go to Costa Mesa Car Max& hopefully you don't have to deal with Greg C!!

  • 2 days ago
  • Service Centers and Customer Services
  • Vehicle Check
  • 4
  • 16

Buyer Beware!! CarMax doe's not check for open recalls they claim they provide the customer with information to check. This simply is not true, it IS NOT the customers responsibility to ensure the safety and reliability of the vehicle that they are purchasing after all their vehicles undergo a 125 point inspection. Also CarMax purchases their cars from insurance auctions, these are vehicles that... Read more

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  • 2 days ago
  • Dealers
  • Laurel, Maryland
  • Poor Service
  • 21

Took my Infiniti purchased through Carmax in for A/C Compressor on 6/25/14. Repairs took 3 weeks to complete with my service rep constantly calling with news that they needed another part. Lucky I own another vehicle because the rep also repeatedly tried to get me into a rental at $40/day that would have cost me over another $800. When they finally got my car fixed and I go to pick it up on... Read more

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  • Jul 19
  • Service Centers and Customer Services
  • Norcross, Georgia
  • Damaged Rental Cars
  • 1
  • 19

If you are a non-smoker DO NOT take a loaner or rental car from CarMaxx! The cigarette odor was so strong in both vehicles we got sick from the smell and could not drive either vehicle. Windshield on new vehicle was cracked, CarMaxx held our vehicle for 3 days with no repair, we returned smokey the loaner car and 4-5 days later the windshield company for CarMaxx came to our place of business... Read more

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I just bought one two weeks ago. They said their TECHS look for 4/32 and MGR said they would change two tires. They have 55,000 miles and may be 11 yrs old.

  • Jul 15
  • Dealers
  • Rochester, New York
  • 2000 Toyota Camry
  • 39

a buddy has a 2000 Toyota Camry went to trade it in at the CarMax in new York state so he had me go with him so that he knew what he was getting into. they took the car car out while he was looking at I new car they tried to get him into the value lot yeah right a 2004 ford focus with 100 k on it for 9000 great value not so after looking around found a 2008 kia ompitma with 70k on it for 8900 so... Read more

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  • Jul 15
  • Dealers
  • Sanford, Florida
  • Car Bluetooth System
  • 33

We purchased a car at the Sanford, FL dealership, and tested a few vehicles. Originally was going to purchase a Camry, but it didn't have Bluetooth and a few other options we wanted. Switched to a Hyundai Elantra Limited, which should have had Bluetooth, and I was assured it did have it. Purchased the car, tried to peer Bluetooth, and has CarMax try, only to be told the vehicle didn't have... Read more

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  • Jul 13
  • Dealers
  • Kingsport, Tennessee
  • Lgm Auto
  • 11
  • 80

The location I work at was great until we got a new LGM. Now all of the managers have completely lost their people skills and don't have time to help in any way. Seems that the company could care less now about non management employees. Looking for another job as are my fellow associates. Quality of cars has become an absolute joke. I recently had to present a car to a customer with bald tires,... Read more

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